Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,405 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,405 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All queries sorted very well. Such a good price too.”

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Posted 1 year ago

“Very good and easy”

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Posted 1 year ago

“very easy to go through and competitive quote questions easy to understand”

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Posted 1 year ago

“Easy process and were the cheapest on the market by some way. Thank you”

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Posted 1 year ago

“After completing on-line questions still had a few questions. Phoned number and lady answered all my queries very well. Went ahead and bought policy. Phoned back and asked for a paper copy in the post which she said was OK. Well Done.”

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Posted 1 year ago

“Competive price and easy to sort out the policy and payment”

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Posted 1 year ago

“Competitive price and easy and website was easy to follow”

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Posted 1 year ago

“Very good and easy”

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Posted 1 year ago

“Great policy, great price, easy to purchase”

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Posted 1 year ago

“staright forward and value for money.”

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Posted 1 year ago

“Easy to follow steps. The process from start to finish was smooth and self explanatory.”

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Posted 1 year ago

“I found it very straightforward to set up the new policy. All the information I needed was amply provided on line however once I had paid and received the documentation it failed to mention buildings insurance so I had to call and speak to an agent to have it confirmed that it was included. I gave to say that both agents I spoke to were extremely polite and helpful. So better information in the documentation please. No delivery was necessary so do not understand the need for the following question.”

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Posted 1 year ago

“First class service and competitive prices second to none”

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Posted 1 year ago

“Our first claim in 35 years of marriage ….. burst pipe. The worse experience from a UK Company ever. Policy Expert and their claim company Trinity Claims are a disgrace to the insurance industry.”

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Posted 1 year ago

Hello Ian, Thanks for taking the time to leave us your review. We understand that you've escalated your experience to a formal complaint. Rest assured, your comments will be fully investigated, and a final response will be provided within the required timeframes. Thanks, Nisha

Posted 1 year ago

“It's early days yet, but so far the experience of setting up my home insurance has been quite smooth. I chose PolicyExpert partly on price (from a comparison site) and partly by a review check. Policy Expert was the first to pass both tests. Hopefully there will be no more testing!”

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Posted 1 year ago

“Easy to every step most convenient to do the insurance with policy expert”

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Posted 1 year ago

“Very straight forward and explanatory.Im confident I picked the right insurance for my family”

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Posted 1 year ago

“Great service all round.”

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Posted 1 year ago

“Nice and Simple Website.”

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Posted 1 year ago

“The whole process was simple, with no surprises, and the policy is good value.”

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Posted 1 year ago

Policy Expert is rated 4.7 based on 20,405 reviews