Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,405 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,405 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found it quick and easy to navigate through the questions and the price was less that half of my renewal quote..Happy days 😃”

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Posted 1 year ago

“Easy to set up, great quote! Can't complain so far”

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Posted 1 year ago

“DO NOT take the monthly payment option, you end up with an unsecured loan on your credit report. If I'd known that was the case I'd have paid in full”

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Posted 1 year ago

Hello, Thanks for taking the time to leave us your review. When you purchase a policy online or over the phone with us, before anything is set up, we make you aware that Policy Expert is registered as a Credit Broker with the Financial Conduct Authority and we arrange monthly instalment payments with the lender Premium Credit. We also confirm that Premium Credit may carry out credit, affordability and/or anti-money laundering checks on you. If they do, then a record of the search or other information may show on your credit file and might affect your credit rating. If you wish to discuss your payment options or if there's anything else we can help you with, please get in touch at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 1 year ago

“Great service when selling you a policy, make a claim and the nightmare definitely begins! Less than 50% of claims are paid out? Still waiting for a claim to be reviewed after a visit from their surveyor who led us to believe the claim would be accepted, it wasn’t! Not very honest & upfront on his behalf or the companies. Customer Services don’t pick up their calls, nobody replies through the portal . I rate them 0 stars and certainly won’t be using this company again. Go elsewhere!”

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Posted 1 year ago

Hello, Thanks for taking the time to leave us your review. We understand that a letter has been sent to you with our final position on this matter. This letter advises you of the next steps you can take if you're unsatisfied with our response and how you can escalate this further should you wish to. Thanks, Nisha

Posted 1 year ago

“I have done my policy with Expert online very easy and quick to do it. 💯”

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Posted 1 year ago

“Very good and easy to use service”

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Posted 1 year ago

“It's a WInner 🏆”

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Posted 1 year ago

“good value”

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Posted 1 year ago

“I chose to insure with policy expert as they provided the best price for my home insurance needs. The online service was easy to navigate and simple to complete. Confirmation came through quickky. So far very impressed”

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Posted 1 year ago

“The site was easy to negotiate and terms of each policy clearly stated”

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Posted 1 year ago

“The website was easy to negotiate. I had a question and called the helpline, it was busy, so asked for a callback. An operator rang me with in 2 minutes. She was polite, confident and informative, answering all my questions. Robert Greenhalgh”

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Posted 1 year ago

“Easy to deal with, info chart simple to follow. Happy dealing with them.Terence”

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Posted 1 year ago

“Very easy effect company to work with. Highly recommend”

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Posted 1 year ago

“we were previously with a insurance company who slogan was every little helps ! and it did because they were £150 more this year for a like for like policy . this web site is so easy to use really customer friendly and i will recommend to our friends”

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Posted 1 year ago

“Great service when selling you a policy, make a claim and your nightmare begins. They don't seem to send a competent surveyor, only some bloke who takes pictures and someone else makes decision. They fail to return calls and if you want to discuss a claim that will not cover the cost of the damage, you will have to go through some legal route or report to authorities. Getting a policy will not give you peace of mind. Will not recommend them nor renewing my policy.”

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Posted 1 year ago

“Easy to get a quote, and was the best policy I could find for the price. Great value for money”

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Posted 1 year ago

“It was simple and easy to complete all the forms”

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Posted 1 year ago

“five very straightforward”

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Posted 1 year ago

“Policy Expert came out high in 2 comparison sites. We chose a high level of cover and were pleased to be able to specify valuables precisely. The site was easy to use and the premium came out as half the cost of last year's (with a differnet provider) and a quater of the renewal premium. We read the reviews and were satisfied that the company had a good reputation.”

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Posted 1 year ago

“Great price and communication.”

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Posted 1 year ago

Policy Expert is rated 4.7 based on 20,405 reviews