Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,405 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,405 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good price”

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Posted 1 year ago

“Excellent value for money”

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Posted 1 year ago

“Got good deal with good service from staff”

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Posted 1 year ago

“Got good deal with good service from staff”

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Posted 1 year ago

“After searching all day having had my current provider of 5 years decide to try it on for no reason and double my premium, Policy Expert, to the rescue, with twice the cover for nearly half the price. Absolutely brilliant, and simple process signing up to boot”

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Posted 1 year ago

“Easy to deal with and communicated well”

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Posted 1 year ago

“Easy to complete”

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Posted 1 year ago

“Absolutely no problem taking out this policy and all the information was easy to find so I could make sure before I actually finalised the transaction.”

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Posted 1 year ago

“Really easy to carry out quotes and complete teh purchase.”

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Posted 1 year ago

“Excellent details”

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Posted 1 year ago

“Policy Experts website was easy to navigate. The price for my home insurance was very competitive. I was impressed with the online reviews for Policy Expert.”

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Posted 1 year ago

“Very good”

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Posted 1 year ago

“A policy which has everything i need in a very simple application”

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Posted 1 year ago

“speedy online process with 5 star rating from Defargo. I loved the flexibility and cost which was fully explained for each relevant item”

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Posted 1 year ago

“very easy to arrange home insurance”

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Posted 1 year ago

“Recently changed my buildings and contents insurance to Policy Expert. Fantastic value and covers every possible outcome. Easy to set up policy too.”

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Posted 1 year ago

“Competitive levels of cover with simple explanations on extras and packages”

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Posted 1 year ago

“Great cost effective policy , easy and clear to setup”

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Posted 1 year ago

“Keep away from this POLICY EXPERT. During the stormy weather at the beginning of the year the roof on our outhouse got severely damaged meaning the walls, ceiling and the flooring are wrecked. After making a claim they arranged for their claims adjuster to come and check out the damage. After he cancelled several appointments he eventually turned up and took several photos and even commented on the severity of the damage and said someone would be in touch with me soon to let me know the outcome of the claim. After waiting a couple a couple of weeks and not hearing anything back i decided to contact them. Their response was to say that they aren't going to cover the claim. I have been with this insurance company for many years, what an absolute waste of time and money. They say you only find out how good and insurance company is after making a claim, well i can tell you this insurance company is completely and utterly useless so don't waste your time and money on this company go elsewhere.”

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Posted 1 year ago

Hello Shaun, Thanks for taking the time to leave us your review. After speaking wth Trinity, we understand that during the survey of your property, it was discovered that rainwater had been getting in through the roof, leading to the ceiling collapse. Additionally, the roof of the outbuilding was partially detached, and you mentioned not having accessed it since Christmas 2023. The felt on the roof was estimated to be up to 20 years old, making it more susceptible to damage over time. Unfortunately, gradual wear and tear or maintenance-related issues aren't covered by our policies. We understand that it's disappointing when a claim is declined, but we can only cover claims that align with our policy terms. If you wish to discuss things further, please get in touch at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 1 year ago

“Easy to arrange no hassle quick n easy”

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Posted 1 year ago

Policy Expert is rated 4.7 based on 20,405 reviews