Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,409 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Competitive levels of cover with simple explanations on extras and packages”

Helpful Report

Posted 1 year ago

“Great cost effective policy , easy and clear to setup”

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Posted 1 year ago

“Keep away from this POLICY EXPERT. During the stormy weather at the beginning of the year the roof on our outhouse got severely damaged meaning the walls, ceiling and the flooring are wrecked. After making a claim they arranged for their claims adjuster to come and check out the damage. After he cancelled several appointments he eventually turned up and took several photos and even commented on the severity of the damage and said someone would be in touch with me soon to let me know the outcome of the claim. After waiting a couple a couple of weeks and not hearing anything back i decided to contact them. Their response was to say that they aren't going to cover the claim. I have been with this insurance company for many years, what an absolute waste of time and money. They say you only find out how good and insurance company is after making a claim, well i can tell you this insurance company is completely and utterly useless so don't waste your time and money on this company go elsewhere.”

Helpful Report

Posted 1 year ago

Hello Shaun, Thanks for taking the time to leave us your review. After speaking wth Trinity, we understand that during the survey of your property, it was discovered that rainwater had been getting in through the roof, leading to the ceiling collapse. Additionally, the roof of the outbuilding was partially detached, and you mentioned not having accessed it since Christmas 2023. The felt on the roof was estimated to be up to 20 years old, making it more susceptible to damage over time. Unfortunately, gradual wear and tear or maintenance-related issues aren't covered by our policies. We understand that it's disappointing when a claim is declined, but we can only cover claims that align with our policy terms. If you wish to discuss things further, please get in touch at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 1 year ago

“Easy to arrange no hassle quick n easy”

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Posted 1 year ago

“Found it very easy and understandable to fill out the form”

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Posted 1 year ago

“It took me a couple of phone calls to sort out problems I had whe trying to pay but the last person I spoke to was really efficient and helpful explaining why I had the problems I had so happy to come back to policy expert !”

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Posted 1 year ago

“Home insurance easily sorted online and looks to be good value for money when compared with other providers. Can't comment on the claims process and I hope this continues to be the case.”

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Posted 1 year ago

“Easy to complete and instant response to joining. Felt a comfortable experience to date.”

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Posted 1 year ago

“Very competitive prices, in fact almost half the price of my previous policy Message and excellent all round cover for my house ..com”

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Posted 1 year ago

“Easy site to you, pleased with results”

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Posted 1 year ago

“A very easy process to sort out the policy and a really good price too.”

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Posted 1 year ago

“Much easier than expected very simple to add extras and checkout to pay was straight forward let's not forget the amazing policy price. Very happy customer.”

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Posted 1 year ago

“Easy to use website”

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Posted 1 year ago

“I am the first time with Policy Expert. The premium was acceptable and the subscribing easy enough. it was highly rated for the past years and I hope it fulfills expectations (should it be needed).”

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Posted 1 year ago

“Very efficient.”

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Posted 1 year ago

“Very pleased with the presentation, price and cover. Also very pleased with the ease of being able to contact you, when necessary, and the personable and engaging response. (Amy). Thank you.”

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Posted 1 year ago

“Policy Experts website was easy to navigate. The price for my home insurance was very competitive. I was impressed with the online reviews for Policy Expert.”

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Posted 1 year ago

“Good service as all my queries were sorted out”

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Posted 1 year ago

“Very easy to complete form”

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Posted 1 year ago

“Very competitive quote. Excellent service when speaking to a Policy Expert representative over the telephone. We found the online quote acceptance experience straightforward and were able to complete the acceptance process in a matter of minutes.”

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Posted 1 year ago

Policy Expert is rated 4.7 based on 20,409 reviews