Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,231 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,231 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick & effective insurance renewal by helpful staff.”

Helpful Report

Posted 6 years ago

“Quick to renew, and price is slightly more than I would have like to pay. That said employees are great and service is good.”

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Posted 6 years ago

“Quick, easy and most inportantly - cheap. I renewed my buildings insurance with Policy Expert for the second year in a row!”

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Posted 6 years ago

“Really helpful staff, renewal was quick and easy”

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Posted 6 years ago

“Easy to contact and change details when needed. Everything is online and easy to find. My only moan is that there was only one reminder to renew.”

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Posted 6 years ago

“Renewal price increase was reasonable.”

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Posted 6 years ago

“GOOD QUOTE WELL PROGRAMMED.”

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Posted 6 years ago

“Knowledgeable customer service”

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Posted 6 years ago

“Easy to deal with and good price for cover provided.”

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Posted 6 years ago

“Policy Expert are quick and efficient with the minimum of fuss involved in get insurance sorted. Just what’s needed in these busy times”

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Posted 6 years ago

“My renewel was simple as I had to do nothing but just read my renewel letter and let them complete my renewel for me. I found that the rates were still competitive so very Easy decision. Thankyou.”

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Posted 6 years ago

“It's very nice to have a renewal price that is as competitive as when first taken out.”

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Posted 6 years ago

“Haven't had to make a claim so don't know that side of the service, but I do like the fact we get regular updates and information. I also liked the fact that the renewal quote wasn't a silly inflated quote and I didn't have to shop around for a better quote elsewhere, so just let it renew on its own, saving me hours of looking.”

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Posted 6 years ago

“Helpful advisor who match price I'd found on comparison site to retain custom.”

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Posted 6 years ago

“Always try to stay competitive with their prices, very pleasant and easy to understand staff. Not had cause to claim but if that process is as easy and good then I would highly recommend them.”

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Posted 6 years ago

“Good value, excellent service, cannot fault.”

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Posted 6 years ago

“Person called Conner I dealt with was very helpful and everything was explained to me.”

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Posted 6 years ago

“I know you have to tell me a lot of stuff. The truth is that I, and I suspect nearly everyone else switches off. So the purpose of the spiel is lost. Suggest you have a simple large font size document that is automatically generated and sent to the customer who is told to read and confirm receipt. You are covered and your customers are happy”

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Posted 6 years ago

“Very Courteous and professional”

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Posted 6 years ago

“Good price. Easy to deal with. Coverd all we need”

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Posted 6 years ago

Policy Expert is rated 4.7 based on 20,231 reviews