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Policy Expert Reviews

4.7 Rating 20,231 Reviews
96 %
of reviewers recommend Policy Expert
4.7
Based on 20,231 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Policy Expert Reviews

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

Write Your review

Policy Expert 5 star review on 8th April 2025
Ron C
Policy Expert 5 star review on 26th January 2025
Anonymous
Policy Expert 5 star review on 13th February 2023
Ewa
Policy Expert 5 star review on 29th January 2023
Paul I
Policy Expert 5 star review on 29th January 2023
Paul I
Policy Expert 5 star review on 8th December 2022
Kirsty
Policy Expert 5 star review on 25th November 2022
Rebecca
17
Anonymous
Anonymous  // 01/01/2019
Great customer service, very helpful and friendly. 4stars because online discount was low.
Helpful Report
Posted 6 years ago
All went ok
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Posted 6 years ago
Helpful, easy to deal with
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Posted 6 years ago
they are an easy to use efficient insurance company
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Posted 6 years ago
Good value for the money. Friendly, helpful staff with UK based call centre. I haven't yet had cause to use their claims so can't comment on this aspect of their service.
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Posted 6 years ago
No problems , quick & responsive
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Posted 6 years ago
Easy to organise and seems relatively good value. Difficult to assess until you,are a claim
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Posted 6 years ago
I have renewed my policy as the renewal quote beat other prices on comparison sites and the staff I have spoken to were great, however I have never submitted a claim so cant comment on their service for that!
Helpful Report
Posted 6 years ago
Good cover and value for money.
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Posted 6 years ago
Straight forward stress free renewal, no significant price increase.
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Posted 6 years ago
Easy and straightforward to renew with courtious help on the phone from the advisor.
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Posted 6 years ago
God comms easy to renew no problems
Helpful Report
Posted 6 years ago
Great service from lovely chap on the phone. It would have been a 5 star review except that some of the scripts of policy terms seem inflexible without the ability for the person at the other end of the phone to offer any sort of practical advice.
Helpful Report
Posted 6 years ago
Pretty good to use. I have renewed with them several years as unlike many companies they don't keep trying to sneak the premiums higher!!!!!!
Helpful Report
Posted 6 years ago
Very helpful lady on the telephone rang me back when she said, the gripe I have I only got the best price when I rang up to cancel my policy.
Helpful Report
Posted 6 years ago
Satisfied with the renewal but the renewal quote in the first instance should have been favourable.
Helpful Report
Posted 6 years ago
I’m very happy with the deal that I’ve got
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Posted 6 years ago
Very helpful staff. All questions answered with confidence.
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Posted 6 years ago
No fuss and clear communication
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Posted 6 years ago
Quick and easy
Helpful Report
Posted 6 years ago
Policy Expert is rated 4.7 based on 20,231 reviews