Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,232 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,232 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with renewal quote, so this is my second year with Policy Expert. So far so good, nothing to complain about. This company doesn't bog you down with endless emails or snail mail, but there if you need. Happy to recommend.”

Helpful Report

Posted 6 years ago

“In general, good. Easy to set up and manage. Test will come when I have to make a claim I suppose.”

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Posted 6 years ago

“Not had to claim but the change over is always easy its my 3rd year with them”

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Posted 6 years ago

“Very reasonable premiums and paid up without any quibbles after a storm damage claim. The wrong assessor was sent out in the first instance but Policy Expert sorted it. On the whole I'm very pleased which is why I'm renewing this year without shopping around.”

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Posted 6 years ago

“Offered renewal at similar costs to last year so renewed without hesitation.”

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Posted 6 years ago

“Not much experience of them as I'm a new customer but their policy looks very good and reasonably priced. The website was easy to use and checkout process was simple.”

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Posted 6 years ago

“Good customer service”

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Posted 6 years ago

“Easy and uncomplicated. Especially when it guarantees no premium hike.”

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Posted 6 years ago

“Fair price, beware though renewal was lower cover than previous year. Had to haggle for like for like at renewal price.”

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Posted 6 years ago

“It is difficult to rate the Company as I have not had to make a claim, however the cost of the policy is certainly very reasonable and appears to cover all the necessary requirements. The only complaint is that I did not get a reminder for renewal so was surprised when the money was taken from my bank account.”

Helpful Report

Posted 6 years ago

“Easy to deal with on line, plenty of time to make an informed decision about the insurance cover. Perhaps there are too many page on the documents provided, smaller print & less pictures would be better if you want to down load a hard copy of the policy.”

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Posted 6 years ago

“I needed to query my house contents cover and found staff helpful and service prompt. However the auto renewal system too the full payment for next years cover almost a full week before it was due.”

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Posted 6 years ago

“Dependable service”

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Posted 6 years ago

“painless and competitive renewal”

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Posted 6 years ago

“Had to make a claim last year which was settled quickly and efficiently, the renewal was still reasonable. Happy to remain insured with Policy Expert”

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Posted 6 years ago

“Price for insurance was competitive. Quick and no hassle to renew.”

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Posted 6 years ago

“I called up to make a change to my renewal & was offer a small discount which made it cheaper than my other comparisons.”

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Posted 6 years ago

“Helpful and assisting your needs as an indvidual. Also were happy to reduce my renewal price. overall happy with my purchase.”

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Posted 6 years ago

“Competitively priced insurance with full cover required”

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Posted 6 years ago

“Very good quick service. Very efficient response”

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Posted 6 years ago

Policy Expert is rated 4.7 based on 20,232 reviews