Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,409 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,409 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Seems to cover everything I need and great price.”

Helpful Report

Posted 3 years ago

“I chose Policy expert because they offered the best value for money. Renewal was a quick and easy process that I carried out on line.”

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Posted 3 years ago

“Do Not Use! I work in the Insurance industry and I wish listened to all the reasons I shouldnt have used policy expect. There's a reason they are cheap! I lost part of my roof due to the huge storm in the UK. I went through the claim procedure, was told the wind MPH was 10Mph over the claim minium so my claim was fine, but as they were so busy with claims, could I get some quotes and send them over. Once I did this they told me they were no longer going to pay as had so many payouts, they then kept changing reason as to why all of which contridicted each other. My car insurance was due for renewal while this claime was being argured. So I cancelled the renewal due to how they had handled my roof claim. Then a few weeks later they took the money for my car insurance, I called and was told I was a lier by an extremely rude person and I'd not said I wanted to renew. I told them to go listen back to phone calls and I would be going to the ombudsman. Then 10 mins later got a phone call back from the guy with his tail between his legs saying I was correct. Stay away”

Helpful Report

Posted 3 years ago

Good morning, We appreciate you taking the time to outline your concerns to us. After speaking with Trinity claims, they advised that you made a claim for storm damage to your roof in November 2021. A surveyor attended your property and found that the whole roof had needed replacing due to rot, there were also some tiles missing from the roof. Therefore, the claim was declined due to lack of maintenance and gradual wear and tear which is a general exclusion within our policies. We understand that you did not accept the reason for the decline and escalated this further. Trinity had sent you a letter with their final position on the matter in December 2021 and had no further contact from you. With regards to the comments about your motor policy, the team have confirmed that a complaint was raised in January as your policy had automatically renewed in error. The motor team contacted you and offered you a resolution along with their final position for your complaint. You were satisfied with the outcome and considered the matter as resolved. If you do wish to discuss this further or if there is anything else we can help you with, please contact us directly. We are available at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 3 years ago

“Great price”

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Posted 3 years ago

“Very good experience with value for money insurance”

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Posted 3 years ago

“Very good service!”

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Posted 3 years ago

“Excellent value. Easy process to get policy set up. Clear details and user-friendly website. Nothng negative to note so would use again in the future.”

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Posted 3 years ago

“Easy on line purchase at a great price”

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Posted 3 years ago

“Great price, easy to navigate”

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Posted 3 years ago

“I enjoyed everything! Thank you. I recommend it to everyone))))))”

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Posted 3 years ago

“thank you for your service and fast delivery”

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Posted 3 years ago

“its always easy to get the quote and cheaper for a decent cover”

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Posted 3 years ago

“Very cheap with a lot of free add ons. Easy to understand guidance whilst creating the policy.”

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Posted 3 years ago

“On my first dealing with Policy Expert I found taking out a policy easy enough. Good level of cover for the insurance premium paid.”

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Posted 3 years ago

“Very easy and straight forward”

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Posted 3 years ago

“Very very good price a lot cheaper than other company’s”

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Posted 3 years ago

“Easy site to navigate & get a quote to meet your needs, with great value for money.”

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Posted 3 years ago

“My renewal premium had gone up by over 25% so I shopped around. Policy Expert seemed great value. I added a bike inc cover away from the home and chose zero voluntary excess and premium was significantly lower. I included home emergency cover at the lower of 2 levels as the top level was a chunky extra that would have gone well above renewal premium. This looks like how they might be able to offer the lower cost. I’ve never used this cover so hopefully I haven’t skimped on it. Website isn’t the slickest but is adequate to navigate around.”

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Posted 3 years ago

“reasonable price good reviews easy to talk to on phone”

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Posted 3 years ago

“Easy to use site upgrade good value”

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Posted 3 years ago

Policy Expert is rated 4.7 based on 20,409 reviews