Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Home insurance. Never use this insurance. I have a home insurance policy. Building and contents. In July this year watter dropping to my bed room from ceiling. Upon tracing the leakage i found there are some dent on my valley this caused water fall on my loft insulation from there to my bed room. there were bad wind and rain on July this happened on period. I contacted policy expert. Policy expert is not dealing the claim but some other company called Trinity doing for them. Upin making the claim trinity rejected the claim saying they can't realise this is happened due to the wind. Who climb on the top of the roof to make a dent on the Valley if it is not storm? Dent is not a wear and tear. Most funny thing is that they declined my claim before their survivor visiting the house. When their survivor visited he did not climbed in the roof to see the damage. He too said the same what Policy expert said prior. My advise is to not buy this policy. Go for a reputed company like LV, Halifax etc. Ok to buy if you want an insurance for name sake. But when have to make a claim, they will reject all way. Other concern, looking on to the google reviews, many people mentioned that they are forcing for to write positive reviews. Have to doubt of all these ****s Date of experience: 14 October 2023”

Helpful Report

Posted 2 years ago

Hello Regi, Thank you for taking the time to leave us your review. After speaking with Trinity, we understand that you contacted our Home Emergency team in September about an incident from July. Unfortunately, they couldn't approve it because your policy didn't have cover for roof damage. There was a delay in arranging a surveyor to attend your property as you could only do weekends. However, when the surveyor attended on November 14th, they found water damage in the loft area, worn-out roof felt, and possibly porous tiles. Your roofer confirmed these issues and suggested replacing the whole valley to fix them. He also mentioned that these problems are from regular wear and tear, not a one-time incident. We understand that you've disputed the decline, and our claims team are currently reviewing your case. They'll be in touch with their final position on this matter in due course. If there's anything else we can help you with in the meantime, please get in touch at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 2 years ago

“Really easy to complete online and cost half the price of my old home insurance. Wouldn’t hesitate to recommend. Well done policy expert.”

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Posted 2 years ago

“Very competitive quote. It beat my renewal quote by almost £80 with one small tweak.”

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Posted 2 years ago

“Very easy to do on line. Quote was less than I thought I would be. As I have saved over £100”

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Posted 2 years ago

“Good website with good prices”

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Posted 2 years ago

“Upon renewal I was offered some further competitive quotes and I was going to leave Policy expert,however after the agent spent time with me to improve my quote, I ended up staying, he was very helpful”

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Posted 2 years ago

“Very easy to obtain a quote on the internet but even easier to be able to contact a member of the team to answer any questions which it seems you are unable to do with most companies these days! The member of the team was polite, friendly and knowledgeable giving me the confidence that I was purchasing the correct policy with the cover that I required. No sales talk but good advice.”

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Posted 2 years ago

“The information required was easy to complete and relevant to my needs”

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Posted 2 years ago

“Good price easy site to use”

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Posted 2 years ago

“Dear Manger, I have home emergency cover with a policy expert. My Policy Number is : TRN-354-1282-002024729 My boiler is not working, the thermostat has a fault. I called customer service on Friday 1st Dec. at 6pm to report the claim. Advisor told me that she is going to open the portal and email me to send my boiler service copy. She has not done any of them. I waited till 11pm. I Called back after a 60 min wait and spoke with the advisor and sent my boiler service copy twice and confirmed with the advisor that they have received it. He advised me that a gas safe engineer or contractor will call you in the morning. Saturday 2nd Dec. morning no one called. I called again after a 40 min wait, and the advisor told me that my boiler service copy is not attached and the job is not put forward. Night staff has not attached correctly. He said he is going to attach it and send a message to the engineer and the engineer will call. Another lack of training.No one called. After calling 2 times again on Saturday, the gas engineer attended the property at 12 midnight and told me that he needed to order a part and come back on Sunday to fix it. He put emergency heating that only works for 20 min and set a timer but it didn't work. I called Sunday 3rd Dec. morning at 7.55am to report that the heating was not working on the timer that the engineer set it up and requested to send it again to fix it. Your advisor emailed and called them but no one turned up. Waited all day I called again on Monday 4th Dec. morning and spoke to the advisor, they told me engineers are going to come in a few hours. No one came. Another lie. I called again at 3pm after a long wait and the same story. I called again at 7pm and 11pm. Every time they said that Engineer will be with you shortly with part. I called Tuesday 5th Dec. twice after a long wait and your advisor said that they will call an engineer and sent an email to them to come ASAP. Not happened. No reply. I received a voicemail at 3pm saying that my part is not covered and the quote has been declined. I was shocked and tried to call straight away but after 56 min wait the call disconnected by your advisor. I received a call from the policy expert customer service Manager and she said she is going to speak with the contractor and sort out and call me back. No one called. I called at 7pm and your advisor told me that someone is coming soon. On 6th Dec. I have received another voicemail that my part is not covered and they cant do anything. I called straight away after 1 hr wait and spoke with the team, they told me that in the system it says it's not covered and she gave me another number 0330 0600 681 to speak to. I have called that number and spoken with your advisor for nearly 1 hr and 28 min. After she called the internal team she said she can't do anything. Part is not covered and cant be replaced but in policy it doesn't say anything. Thermostat is part of the boiler and that needs to be replaced asap. I am really stressed and broken by the service you provided and I have been receiving from the last 6 days. Few Points: Why the engineer lied and said that heating is working on Saturday night. Your advisor is telling me lies and false promises. I have got all the call records and timing which I have made from the last 6 days. My house has been freezing cold for the last 6 days. No heating at all I am using an electrical heater and my bill is going high. If it's not resolved soon, I am going to take legal action. Thanks Hasit Shah 07868711435”

Helpful Report

Posted 2 years ago

Hello, Thanks for taking the time to leave us a review. Since leaving your review, it is my understanding that our team have reached out and resolved this with you. If there is anything else we can do, please get in touch at homereiews@policyexpert.co.uk. Thanks, Jessica

Posted 2 years ago

“Easy to use, good price.”

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Posted 2 years ago

“Great price on home insurance So easy to use online”

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Posted 2 years ago

“Easy to set up and competive cover options”

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Posted 2 years ago

“Easy and efficient way to update my insurance with best price”

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Posted 2 years ago

“The reason I joined policy expert was because my grandmother and father are both policyholders”

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Posted 2 years ago

“Competitive price. Better coverage than previous insurance company. Easy to get quote online.”

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Posted 2 years ago

“Great cover options at reasonable price”

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Posted 2 years ago

“Just taken policy out , Gold option , excellent value”

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Posted 2 years ago

“Really clear wording and easy to deal with. Thank you Policy Expert!”

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Posted 2 years ago

“Great prices, very easy to fill in online form. Perfect 🤩”

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Posted 2 years ago

Policy Expert is rated 4.7 based on 20,410 reviews