Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“TELEPHONED POLICY EXPERT A WEEK BEFORE MY RENEWAL AND EXPLAINED MY HUSBAND HAD A CCJ WOULD THIS MAKE A DIFFERENCE AND THEY SAID WE CANT RENEW ON THOSE TERMS, SO I ASKED THE POLICY TO BE LAPSED OFF AND THE LADY SAID OK. A WEEK LATER THEY TOOK MY MONEY OUT OF THE BANK EVEN THOUGH THEY WOULD NOT INSURE ME AND HAVING SENT THEM LETTERS AND SPOKE TO THEM ON LIVE CHAT HAVE STILL NOT GAVE ME MY MONEY BACK. SO BEWARE ONCE THEY HAVE GOT YOUR BANK DETAILS WILL TAKE YOUR MONEY AT RENEWAL EVEN THOUGH YOU HAVE ASKED THEM NOT TOO.”

Helpful Report

Posted 2 years ago

Hello Tracy, Thanks for taking the time to leave us a review. At Policy Expert, we value feedback from our customers as we believe it is an integral way for us to improve our overall services. Since leaving your review, we have spoken about your experience and resolved this with you. If a 1-star rating is still reflective of your overall experience with us, then do let us know we are available at homereviews@policyexpert.co.uk. Thanks, Jessica

Posted 2 years ago

“Recently bought the policy which was found on line. This was the best price for the cover I needed and extra home emergency cover etc included for free. Easy to use website, simple question form to fill out that covered all requirements. I have not had to contact company for any reason and hope not to have to make a claim. But in the event have no reason not to expect a good service.”

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Posted 2 years ago

“Easy website competitive quote”

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Posted 2 years ago

“Very easy all the way through”

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Posted 2 years ago

“Excellent service and a great policy”

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Posted 2 years ago

“Great value plus clear information and a super-quick application/purchase process Highly Recommended.”

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Posted 2 years ago

“Good efficient site easy to use”

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Posted 2 years ago

“Easy to use and good value for money.”

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Posted 2 years ago

“It is the first time I have insured my house with you and I found comparing you with other insurance companies you were the cheapest keep up the good work.”

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Posted 2 years ago

“Great price for great cover.”

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Posted 2 years ago

“Very easy process and an excellent price.”

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Posted 2 years ago

“Thank you to the Policy Expert executive for helping me so competently with my House and contents insurance. I am delighted with my purchase, and wish I'd found you before. Sally Parsons.”

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Posted 2 years ago

“I had a question before choosing my policy and the customer service was very prompt and helpful. I hope that will be the case if I ever need to make a claim! The online form was relatively easy but no option for getting a hard copy of my new policy. Whilst okay for me there will be some customers who would appreciate paper communication.”

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Posted 2 years ago

“Worst company I ever know. My toile cistern cracked on their own in the middle of the night, I made the claim, they say I need to wait 2 weeks for someone to come and see it, that means 2 weeks without toilet or repair myself. I said repair myself and send the invoice and now they said they not paying because the toilet just crack on his own!!! To be paid you need to broke it yourself?To many years with this company and when you have a genuine claim don't pay you. Disgusting I will cancel my policy tomorrow”

Helpful Report

Posted 2 years ago

Hello Patricia, Thank you for taking the time to leave us your review. After speaking with our claims team, we understand that you logged a claim for accidental damage to your toilet. However, as you were unsure of what caused the crack, there was no identifiable cause so we were unable to cover this. We understand that a claim decline can be disappointing, however, we're only able to cover claims that fall within the limits of your policy. Should you wish to discuss things further or if there's anything else we can help you with, please get in touch at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 2 years ago

“easy to apply online, great price cheaper than all others”

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Posted 2 years ago

“Comprehensive policy, very price competitive, easy to sign up”

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Posted 2 years ago

“Extremely competitive site and offering more than other companies which are more expensive.”

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Posted 2 years ago

“Quick and efficient to establish and set up new policy”

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Posted 2 years ago

“Very easy to do on line. Quote was less than I thought I would be. As I have saved over £100”

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Posted 2 years ago

“Easy to understand and good value”

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Posted 2 years ago

Policy Expert is rated 4.7 based on 20,410 reviews