Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,405 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,405 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great value plus clear information and a super-quick application/purchase process Highly Recommended.”

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Posted 1 year ago

“Good efficient site easy to use”

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Posted 1 year ago

“Easy to use and good value for money.”

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Posted 1 year ago

“It is the first time I have insured my house with you and I found comparing you with other insurance companies you were the cheapest keep up the good work.”

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Posted 1 year ago

“Great price for great cover.”

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Posted 1 year ago

“Very easy process and an excellent price.”

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Posted 1 year ago

“Thank you to the Policy Expert executive for helping me so competently with my House and contents insurance. I am delighted with my purchase, and wish I'd found you before. Sally Parsons.”

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Posted 1 year ago

“I had a question before choosing my policy and the customer service was very prompt and helpful. I hope that will be the case if I ever need to make a claim! The online form was relatively easy but no option for getting a hard copy of my new policy. Whilst okay for me there will be some customers who would appreciate paper communication.”

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Posted 1 year ago

“Worst company I ever know. My toile cistern cracked on their own in the middle of the night, I made the claim, they say I need to wait 2 weeks for someone to come and see it, that means 2 weeks without toilet or repair myself. I said repair myself and send the invoice and now they said they not paying because the toilet just crack on his own!!! To be paid you need to broke it yourself?To many years with this company and when you have a genuine claim don't pay you. Disgusting I will cancel my policy tomorrow”

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Posted 1 year ago

Hello Patricia, Thank you for taking the time to leave us your review. After speaking with our claims team, we understand that you logged a claim for accidental damage to your toilet. However, as you were unsure of what caused the crack, there was no identifiable cause so we were unable to cover this. We understand that a claim decline can be disappointing, however, we're only able to cover claims that fall within the limits of your policy. Should you wish to discuss things further or if there's anything else we can help you with, please get in touch at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 1 year ago

“easy to apply online, great price cheaper than all others”

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Posted 1 year ago

“Comprehensive policy, very price competitive, easy to sign up”

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Posted 1 year ago

“Extremely competitive site and offering more than other companies which are more expensive.”

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Posted 1 year ago

“Quick and efficient to establish and set up new policy”

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Posted 1 year ago

“Very easy to do on line. Quote was less than I thought I would be. As I have saved over £100”

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Posted 1 year ago

“Easy to understand and good value”

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Posted 1 year ago

“Home insurance. Never use this insurance. I have a home insurance policy. Building and contents. In July this year watter dropping to my bed room from ceiling. Upon tracing the leakage i found there are some dent on my valley this caused water fall on my loft insulation from there to my bed room. there were bad wind and rain on July this happened on period. I contacted policy expert. Policy expert is not dealing the claim but some other company called Trinity doing for them. Upin making the claim trinity rejected the claim saying they can't realise this is happened due to the wind. Who climb on the top of the roof to make a dent on the Valley if it is not storm? Dent is not a wear and tear. Most funny thing is that they declined my claim before their survivor visiting the house. When their survivor visited he did not climbed in the roof to see the damage. He too said the same what Policy expert said prior. My advise is to not buy this policy. Go for a reputed company like LV, Halifax etc. Ok to buy if you want an insurance for name sake. But when have to make a claim, they will reject all way. Other concern, looking on to the google reviews, many people mentioned that they are forcing for to write positive reviews. Have to doubt of all these ****s Date of experience: 14 October 2023”

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Posted 1 year ago

Hello Regi, Thank you for taking the time to leave us your review. After speaking with Trinity, we understand that you contacted our Home Emergency team in September about an incident from July. Unfortunately, they couldn't approve it because your policy didn't have cover for roof damage. There was a delay in arranging a surveyor to attend your property as you could only do weekends. However, when the surveyor attended on November 14th, they found water damage in the loft area, worn-out roof felt, and possibly porous tiles. Your roofer confirmed these issues and suggested replacing the whole valley to fix them. He also mentioned that these problems are from regular wear and tear, not a one-time incident. We understand that you've disputed the decline, and our claims team are currently reviewing your case. They'll be in touch with their final position on this matter in due course. If there's anything else we can help you with in the meantime, please get in touch at homereviews@policyexpert.co.uk. Thanks, Nisha

Posted 1 year ago

“Really easy to complete online and cost half the price of my old home insurance. Wouldn’t hesitate to recommend. Well done policy expert.”

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Posted 1 year ago

“Very competitive quote. It beat my renewal quote by almost £80 with one small tweak.”

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Posted 1 year ago

“Very easy to do on line. Quote was less than I thought I would be. As I have saved over £100”

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Posted 1 year ago

“Good website with good prices”

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Posted 1 year ago

Policy Expert is rated 4.7 based on 20,405 reviews