Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,410 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Questions

Metrics

4.7

Based on 20,410 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A site that was easy to move around and update details made this a joy to use.”

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Posted 4 years ago

“Met my requirements at a reasonable price”

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Posted 4 years ago

“Choosing Policy Expert online was easy. All the information I needed was right there. And the price is right to for the cover I need.”

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Posted 4 years ago

“Professional service at a competitive price”

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Posted 4 years ago

“Really impressed with the service I have received from Policy Expert. I'm moving house and the process to change my policy was hassle free and easy to do over the phone. The colleague I spoke to was friendly and helpful.”

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Posted 4 years ago

“I have only just taken out new home insurance with Policy Expert but so far my experience is positive. The waiting time was short to get through, they were friendly, helpful and did not try to rush me. I hope this experience continues.”

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Posted 4 years ago

“Fast and easy to do”

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Posted 4 years ago

“Great service and swiftly dealt with the issue. Thank you!”

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Posted 4 years ago

“I Found Policy Expert on comparisons sites, they were the cheapest and also very easy to sign up for their service. No hassle, if everything continues to go well I sure will renew my services with them in the future. I will also recommend to family and friends.”

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Posted 4 years ago

“Not have had to claim, so not sure what I'm reviewing - but I've been asked to anyway.”

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Posted 4 years ago

Good Afternoon, We appreciate you taking the time to leave us a review. Here at Policy Expert, we value all feedback provided to us by our policyholders. We encourage our customers to review us, so we have the opportunity to look into any ways our overall services could be improved - from the efficiency of our website, how clear you find our policy documentation, to any interactions you may have had with our agents. If your rating of 3-stars is also reflective of your experiences with things such as this, please do let me know - we would love to get some further feedback from you. I am available at homereviews@policyexpert.co.uk Thanks, Jasmine

Posted 4 years ago

“The information was clear and easy to access, filling in the form was also easy and trouble free.”

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Posted 4 years ago

“Their prices are very good too good infact makes you think something is missing but believe me - I have got more for my money than my last provider and much cheaper - just hope they are as good if unfortunately I have to make a claim - fingers crossed”

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Posted 4 years ago

“Easy. Cheap as chips. More cover than other, more expensive providers.”

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Posted 4 years ago

“Easy to purchase and understand, meets all my needs”

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Posted 4 years ago

“Super easy to buy and access details online. Had previous insurance with this company and have returned due to , not just price, but good customer service.”

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Posted 4 years ago

“Brilliant service from Nick on making a change to my policy”

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Posted 4 years ago

“Easy to set up and good price.”

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Posted 4 years ago

“Super easy to buy and access details online. Had previous insurance with this company and have returned due to , not just price, but good customer service.”

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Posted 4 years ago

“Great price for a comprehensive policy covering buildings contents and accidental damage.”

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Posted 4 years ago

“I am in the process of moving house so I needed to cancel my old policy and take out a new one. The process could not have been easier. The customer service rep talked me through a few basic questions and gave me the new premium on the spot... and I saved £20.00 into the bargain!”

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Posted 4 years ago

Policy Expert is rated 4.7 based on 20,410 reviews