Policy Expert Reviews

Name: Policy Expert
Address: 110 Bishopsgate, London, City of London
Rating: 4.72

4.7 Rating 20,218 Reviews

96 %

of reviewers recommend Policy Expert

Company Reviews

Metrics

Info

4.7

Based on 20,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Policy Expert:

Insurance for people like you
We’re Policy Expert and we create insurance for people like you. Clear policies. Cover to suit your needs. Easier claims.

Award-winning home and car insurance
Okay, so it’s only insurance. But people love what we do. So much so, that our customers have voted us MoneyFacts Home Insurance Provider of the Year 2022 and Insurance Choice Awards Best Home Insurance Provider 2022. Thanks!

The kind of insurance you want
Whether it’s choosing the right policy of sorting out a claim, we’re on a mission to change insurance for the better. With Policy Expert, you get the kind of insurance you want.

Visit Website

Phone:

0330 0600 600

Email:

ask@policyexpert.co.uk

Location:

110 Bishopsgate,
London
City of London
EC2N 4AY

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Policy Expert 5 star review on 8th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really easy to input info and get quote. Included great extras that’s others didn’t such as legal protection. Only comment is could be improved with own app to access documents rather than having to log in on net.”

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Posted 3 years ago

“Only just taken my policy with you. Policy has everything covered for a great price.”

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Posted 3 years ago

“Great communication and good value for money”

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Posted 3 years ago

“Website was easy to navigate. Price beat all others with best insurance level. Will use again.”

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Posted 3 years ago

“Comprehensive policy cover with easy website navigation. Would give 5 stars if offered renewals quotes as same level as if quoted as a new customer - £50 difference.”

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Posted 3 years ago

“Hard to get in touch with someone to speak about any issues or concerns. Once you do get through to someone they want you to do it through the online service. Had to push for them to deal with me over the phone but once they did they were very helpful”

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Posted 3 years ago

“Minimal fuss in redoing my insurance with them!”

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Posted 3 years ago

“Hassle free, easy, no drama. Which it should be; it's insurance.”

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Posted 3 years ago

“Good price. Easy application process.”

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Posted 3 years ago

“Website easy to use coming through from compare the market. Couldn't find an option to add mobile phones onto the policy which is a pain though, not sure if you don't offer the cover...”

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Posted 3 years ago

“Very User Friendly Website and Policy is a really Good Price.”

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Posted 3 years ago

“Easy to use online sign up”

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Posted 3 years ago

“Been with policy expert before. I find them very helpful, sign up is easy to sort. Never needed to claim yet so unsure if there communication is good on this level.”

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Posted 3 years ago

“Easily to understand, great price”

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Posted 3 years ago

“Easy and quick process, no bugs :)”

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Posted 3 years ago

“Really user-friendly interface during insurance set up and all documents delivered upon receipt of payment.”

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Posted 3 years ago

“Very simple website to use automatically warned of errors. All in all a very satisfactory experience.”

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Posted 3 years ago

“easy to quote and good value, time will tell how well to deal with if required, but so far so good”

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Posted 3 years ago

“Easy to navigate”

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Posted 3 years ago

“Renewed my insurance via "Go Compare". Seemed to offer good cover and was £10 cheaper than my previous insurer. You will only find out if it is a good insurance company as and when you put in a claim.”

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Posted 3 years ago

Policy Expert is rated 4.7 based on 20,218 reviews