“Absolute farce getting proof of NCD to them when buying a policy. Keep refusing asking for more info which is clearly on the forms provided. In the end I cancelled the policy and went to a reliable company”
“Have no words for this company!!!!the worst experience ever.
They’ve cancelled my partners policy as what they said the ncd proof is blurry and they can’t see it - as we were uploading on the app we tried on their website for a change to find out 2 days later that the policy have been cancelled even we uploaded no claim discount twice.
What a nightmare !!! Now I’m going to fight to get our deposit back as I can see this is the way they work !!!! Absolute disaster!!!!!”
“DO NOT INSURE. Low standard of service , from communicating (lack of), to interaction with unsympathetic staff. Referred to legal representatives Carpenters (the phrase " ambulance chasers " could be synonymous ) totally unhelpful. I'm left out of pocket with no transport , stressed due to their unhelpfulness.
CUSTOMERS as people are not a priority.”
“DO NOT INSURE WITH THEM.Service terrible, (as stated by other reviews),won't help, can't speak to anyone and Carpenters there legal team are ambulance chasers. Left with no car totally inconvenienced.
NO HELP AT ALL.
Going to speak to the financial ombudsman and make a complaint.”
“Absolutely appalling. Because of a difference in the name of the policyholder and that on the proof of NCD, they cancelled my wife's car insurance. One was in her own name, and the other in her married name. No matter how many times I tried to explain, their chatbot could not understand. Even phoned the patent company, Aviva, but they could not help. So now my wife's insurance is cancelled and she gets charged a 50 pound admin charge for the privilege. My advice-avoid them like the plague.”
“yr a nightmare ,, i cannot get a link to change my password as i have forgotten it ,, and when y do get in ,,and want to change the password it asks for your old one ,, WHAT DO YOU NOT UNDERSTAND I HAVE FORGOTTEN IT ,, AND YOU DO NOT SEND A LINK”
“Absolutely terrible,emailed company on several occasions trying to get proof of ncb,still no luck to date,my new insurance provider consequently cancelled our insurance as we could not prove ncb earned,absolutely outraged,DO NOT USE THIS COMPANY.”
“They would not pay out for water damage (£1.450.00) despite buildings & contents cover. The first two insurance companies I tried when I cancelled Quote me (un)happy, would have paid out under exactly the same circumstances.”
“Appalling! I've inadvertantly been with this company for 5 years as they advise you they'll be renewing and then take your money within hrs of that renewal email. The price has gone up and up ( of course) but I've just taken a deep breath and thought, well at least I'm covered and I'll remember to change insurers next time...I've never had to claim so I've been under the total illusion that if I did, all would be well. However I've now spent 2 totally frustrating days trying to login to my account to change my car details, only to find I can't access it using my correct email (on screen- not actually speaking to anyone of course!) - and ,just as others have- not being able to get in. Screen said that I will be locked out after 5 attempts but doesn't give you any indication of how many tries you've had- or even whether it's working and whether the information you've put in has gone through. Tried to reset my password- it said at the top of the screen to follow the link on the reset email- which has never arrived. Unable to contact them as there is no direct customer service email and when you follow those 'need further help'links, they bring up a barrage of generic answers- all of which require you to log into your account first- which I can't do! No other options to contact them- it is unbelievably frustrating. I am so glad that I haven't had to claim, as I really don't know what I would have done. I've had to take out insurance with a different provider ( with an actual call centre ) so that I know I'm actually covered for my new car and I'm cancelling my insurance with Quotemehappy as theirs is now for the wrong car, which I can't change! As my husband said 'Is anyone there? Do you think they've gone bust?'I might even get a response from them but I'm not holding my breath.....Do Not underestimate the importance of having a person you can actually talk to, when taking out insurance and a system you can actually access. There is a reason why this company has over 50% one star reviews.”
“Thieves. Really bad company. No contact at all. They will cancel your policy at any time and You will lose deposit. Rubbish company. AVOID AVOID AVOID AVOID AVOID AVOID”
“I, myself am experiencing the EXACT same issue as the one posted below (15hours ago).
I have been around the world trying to speak with someone that can cancel my policy as, as above, with all the correct password/username cannot gain access to my account. They have auto renewed my insurance, but have spoke to my bank and nothing has come out. I am so annoyed that I even joined this horrendous insurance company. having Speaking to the world and it’s wife, I have decided to take on another insurer, whilst I wait for Quotemehappy to eventually respond via email. I’m beginning to think this is a scam? I don’t know, just I never once changed my login details and every time I try to log on > to cancel my policy it shows “Error connecting to server, Ssl has occurred” this has been happening continuously. Seriously avoid this place at ALL COSTS!”
“Account was locked out after putting in correct password, then could not log in to cancel policy, sent e mail to state that I wanted to cancel and got no reply, then got mail to say policy renewed ????
Again sent mail complaining that I wanted to cancel and couldn’t get access to my account, who’s and behold I now get a reply with a new password for logging in so I can cancel, I get access and then find out it’s £28 administration to cancel,
Daylight robbery, no phone contact number deliberately not answering mails, stay well clear !!!!!!!”
“I have just had to spend over £400 for a new insurance policy 2 months ahead of time. because I have been away and come back to a letter from the motor insurance database telling me that there is no record of my vehicle being insured. I gave them the change of registration in August 2018 and had insurance document that ended in 2018 for this registration. I looks has though they have insured me for the old registration number. I could not get into my account. I called Aviva (who are the underwriters), as much use as a wet paper bag. I got my brother to search for other number for (Quote me angry) Every number I called we can only deal wit claims. I wasted over 4 hours trying to get this sorted out. in the end, I just took out a new insurance. I am going to try get my two months back plus report this to the ombudsman if they do not do anything about this. I am really disappointed and angry I would give them NO STARS”
“The absolute worst company I have ever dealt with (or not as they don’t want you to). Understand the desire the have a self serving proposition but not if it does not work and make you do all the work. Confusing e-mail, contradictory information, no option to speak to, robots for live chat and don’t reply to e-mail. Very very poor”
“I am happy that I am not the only one to experience their lack of communication but also disappointed that so many people have had the same experience as i have had. Tried to pay for my renewal since April, could not log in, tried again in May, multiple times could not log in, tried resetting my password, went around in loops until i got dizzy, tried to contact someone, anyone in this company, but they don't exist, no number, no email, i even used their online forms, no response! Really, all i wanted to do is give you money, that is it!
Thanks Quotemehappy, you have successfully "Quoted me unhappy" thank you for cancelling my policy and stating that you will still pursue me for the annual fee on a policy that you would not let me pay for, and that is now defunct. Why did I put myself through all this stress, when I could have gone with a different company for a little bit more? I have failed because i did not do my due diligence. i shall be looking elsewhere for my cover and hopefully have learnt never to do business with you again.
PS: With regards to trying to claim money from me for the cover you have cancelled, good luck with that. I have referred the case to the FOS with all my evidence and await my day in court, as i am now up for a fight . let it be known that I will be claiming for my personal expenses in defending this case as well as loss of earnings which is well in excess of the amount you are trying to claim for.
I cannot warn anyone not to do business with this company, but buyer beware! if this is happening when I actually want to give them money, what would happen if I wish to make a claim?
NB: they never responded to any of my online forms or emails, very poor, very poor indeed.”
