“I got a letter telling me if I don’t respond they would cancel my policy.
I had already taken a new policy with another company so didn’t do anything. Two weeks later I get a threatening letter telling me if I don’t pay £161.93 they would take further action.
I have the money I tried paying it but couldn’t log in. I clicked on forgotten password/ username and was promised an Email with a reset one. It never materialised. I clicked on ‘ Still having trouble’ I connected to a robot..... no matter what I typed the Robot would then ask ...Did I answer your question? I clicked No and the response was, thanks for your feedback!
I’ve rung so many numbers even Aviva and the car insurance department.
I actually cried I was that frustrated.
I managed to register a complaint and received an automated E mail stating they would get back to me on the next working day.
That working day is Monday 23/9/29 or the day further action will be taken if I don’t pay!
There’s no address to send a cheque to or Bank details to make a transfer. I’m not sure what to do if I have no response?”
“I really wish I'd found this page before! I've been with this company previously & had no problems. Having said that, my initial web enquiry was easy. I've never had to make a claim & am dreading that possibility now. I have just taken out a car policy & struggled to gain entry to the My Account section, which made paying for the premium difficult. Eventually managed it, but can still not gain entry to download any documents. The communication system is appalling & the automatic response part does not cover this specific problem. A real human being has responded (my assumption is that it's a real person, I may be wrong as he has clearly not read my contact messages) but the access situation has not been resolved. If this was a claim situation I would be massively angry by now, whereas I am just quietly seething at the moment.
The customer service is clearly very poor. They excuse this by saying that they are an online service designed to keep prices low. However, it is possible to have an online service that deals with issues & complaints - they just choose not to have one.”
“Terrible, avoid! Ttried to change house details for a certain moving date, it change the cover immediately! I then attempted to change back to my current address, but what ever date I put said it was invalid. With no phone support I'm currently sitting here in an uninsured house hoping it doesn't catch fire or get burgled until they take the 24 hours stated to reply to my email!”
“Please guys don't try to cancel a policy with these crooks nearly £60 just because I sold the car all online just a disgrace I have 5 cars in the family but never ever use these crooks”
“I'm logged out of my account. I've forgotten my password and was given a temporary one, and even that one didn't get me into my account.
I'm due to buy a new car and my old car is with quote me happy. I now can't buy this new car because I'm locked out of my account. I've messaged them and told me to wait 24hrs! I can't wait 24hrs need it NOW!
There's nobody to help me, because they don't have a phone number to contact. Very very very bad customer care, with no customer service.”
“Avoid due to poor customer service, threatening emails and no phone support
After non successfully attempting to change my direct debit from one account to another within 30 hours I was sent the most threatening email I have ever received from a company that a default was issued on my account and would take me to court. I AM SURE I AM NOT THE ONLY PERSON IN THE WORLD TO CHANGE CURRENT ACCOUNTS! Despite clearly having a new direct debit set up hours earlier. To be sent a two page essay in capitals threatening me for something I had clearly attempted and succeeded to rectify at 8am. It was the most unprofessional correspondence I have ever had the displeasure of seeing and when told to contact aviva insurance (at the top of the email), which I did. They had no record of my home insurance as it was with a broker who you are unable to contact. I can categorically say the policy will not be renewing. I dread to think what would happen if I actually needed to claim! I have other products directly with Aviva and they are wonderful. Just not quote me happy.”
“Dreadful.
Hanging on for 25 mins last week and gave up.
Already 15 mins today.
Just in a massive queue.
Hopeless.
So long as you never need to make a claim, they are fine!”
“The same as most people on here, unable to access their website as it is saying after 5 attempts it is locked. I have tried to re-set my password which isn't working either. I have emailed them to tell them not to renew my policy and they have replied telling me to do it on line. What a vicious circle. I have told them I do not wish to renew and have taken out a policy elsewhere and now I am going to tell my bank not to allow any further direct debits from them. Rubbish. There is something to be said for the personal service.”
“I had a cheaper quote from another company so tried to cancel my renewal with Quote me Happy. Couldn't access the website so they took my renewal via my credit card. I've had to cancel my cheaper quote but I am unable to access my car insurance details as I can't get into the website - vicious circle!”
“I need to pay my renewal this weekend. Their site is down until Monday. I can find no other way of contacting them. They say they have 27/7 email but I am unable to find it.”
“Absolutely useless can’t get in touch website appalling they will charge me 50 pound and can’t get in touch complete rip off robbery by the parent company aviva and yet they can send me a letter with no contact details to get in touch with them need reporting this company does
Neil leatherbarrow completely dissatisfied wouldn’t recommend to my worse enemy”
“AVOID AVOID AVOID -
I am desperately trying to log in, but as described by many below, it wont let me and the rest button puts me on a loop (been trying all week and I am two hours to go before my insurance runs out!!)! I need to access my account - I have just found out that after a third party claim, it is now showing as a claim on my insurance!!! Renew has come around which I was going to do, but cant as it wont let me log in!!! Ombudsmen it is!”
“No call centre and virtual call handler is useless with answering specific questions
I have emailed twice and still no answer
I rang Aviva who says that as quite me happy is an
Online insurer, they are unable to help”
“You can not get in touch with them via email or phone. Have to pay £50 to cancel policy as it was not suitable. No one to talk to to solve my problem!!! Terrible service terrible company. Feel we've been cheated!!!”
“Wish I could put no stars!!! OMG I have been insured with QMH since 2013 and would have given them 5 stars as they are always the cheapest quotes , but just try making a claim with them !!! It's an absolute JOKE , except I'm not laughing , I was hit by a drunk driver , my car was wrote off , I have witnesses who provided video footage and 3 months later I have no idea what is happening with my claim against the 3rd party ,don't expect any communication from them, they just ignore e-mails and have no record of phone calls , I have now referred my claim to the Ombudsman , Iv'e informed them of this and guess what ! nothing ! Avoid them like the plague !!”
