“Attempting to make a claim. First phoned for 2 hours no answer, I had to put the phone down as that's ridiculous . I'm on my second attempt again 1 hour in and still no answer. I find it terrible that you can be on the phone for 3 hours in total and not one person has answered.”
“Where is the zero star option?
Absolute disgrace of a company. We were purposely struck by a white van driver in an act of road rage.
This sham of an insurer decided to accept liability without even asking us what happened or accessing the available CCTV which would definitively prove that we were not in the wrong.
Not a single phone call, all via a web interface with a box for the narrative limited to 200 characters. The systems allows document upload but apparently they cannot accept pdf!? so I email my full statement instead. 9 days later and still no response, just more automated useless emails.
Steer well clear of this 'company', a bunch of fraudsters.”
“Terrible terrible!! DO NOT DO IT! renewing my car insurance without my permission for a massively increased price, and more chance of getting in touch with the Queen than this company! Nobody to talk to, no phone numbers, nothing.
It is dreadful! my advice- pay more and have a better service!
quote me 'happy' - what a joke.”
“Do not use them. Despicable service uploaded all proof latest 25/11/19 paid in full to be notified on 3.12.19 they were cancelling my insurance in 6 hours time and taking a £50 admin charge on top of 1 months insurance. Not a person to talk to just stupid green face robot Colin. Never again”
“Home insurance with pedal cycle cover. Tried to claim for theft of expensive e-bike. Took an hour on hold to find out there's an exclusion for "motor vehicles". Cancelling policy now.”
“The policies are cheap and that will be the only thing that will make you happy. I'd been with them for a couple of years. I recently sold the car so I no longer needed insurance so I cancelled. Quote me happy charged a disqusting £56 for the cancellation. Never would I go with them again and beware that cheap doesn't mean good at all.”
“Great experience. Get up to date rates and everything displayed clearly. Question sets are fantastic and benefits of optional questions explained properly. Most of all, the price is competitive.”
“Absolute shocking customer service, no way at all of speaking to someone, all i wanted to do was change my start date to the policy, but the ‘virtual Colin’ just kept me going round in a circle and there was no link to help me and could speak or email anyone...... regret going with them and it hasn’t even started”
“Appalling.
Appalling.
My car was hit by a tree 4 weeks ago
- my repair was given to a 3rd party to manage
- who then gave it to a garage who are (a) Ford (my car is a Nissan) (b) never answer the phone (c) never pick up messages
- despite paying for a courtesy car - none has been provided. I was told “if” they can find one it will be a small car despite my insurance being for a large one (I have 2 under 5s so this really isn’t appropriate)
- I have complained both to Quote Me Happy and the 3rd party “managing” the service. The former haven’t bothered to reply (thought promised they would in 24 hours - it’s been 10 days) - the latter have not addressed the issue at all
So - don’t use them. Even if they are cheaper - it’s not worth it the stress and total lack of support after an accident
Oh and apparently the fact the tree hit me wipes out my no claims - even though it wasn’t my fault. Thanks again
Diabolical”
“Absolutely appalling customer service. Automated replies to everything and no actual relevant answer to any questions asked via email.
Take my advice and get insured with someone else!”
“no helpline number. tried to contact to query car insurance schedule. commonly asked questions did not cover my query, so contacted customer service. got an automated response giving me totally useless information by extracting keywords from my query.
good price but customer service is none existent.
first and last time I will insure with these.”
“Quote me happy what a joke trying to contact them is impossible colin is a robot all I get is try again don't understand only need them to email my documents do not use quote me happy shocking!”
“Appalling.
There is no customer service phone number. The on-line messaging is dreadful and no one replies! They renewed my policy without permission and then charge £25 to cancel.
I would NEVER use them again. :(”
“At the end of my online application I phoned and asked for my application to be cancelled as I had accidentally pressed the one of payment at the start of the application. One month in I find they have taken the whole of my annual premium at once. I cancelled this policy online and have not had any sort of reply just a note on my account it has been cancelled. Have no idea when I will get a refund. Unable to find a telephone number to speak to somebody the only numbers are for claims. I would not recommend this insurer and will never deal with them again.”
“Absolutely shambolic company. They may “quote you happy” but certainly won’t keep you happy if you have to make a claim. They make it damn near impossible to contact them and barely respond when you do. They keep the prices cheap as there must be 2 of them working roughly 3 hours a day. Stay well away it’s just not worth the trouble, awful, awful, awful company.”
“Absolutely shambolic company. They may “quote you happy” but certainly won’t keep you happy if you have to make a claim. They make it damn near impossible to contact them and barely respond when you do. They keep the prices cheap as there must be 2 of them working roughly 3 hours a day. Stay well away it’s just not worth the trouble, awful, awful, awful company.”
“QMH just cancelled my home and contents insurance with no notice whatsoever! I have tried to set up a DD and every month (for 6 months) and it’s never taken! I have sent email after email and never a response! Just had a brief email to inform they have indeed cancelled after written and electronic contact was sent to me! I have had neither.... appalling company 🤨”
“Best insurance company I have ever used. I had a claim with them (not my fault) and they couldn’t have been more helpful across the entire process. In addition when the following years renewal came in it was actually cheaper than the previous year.”
