Quotemehappy.com Reviews

Name: Quotemehappy.com
Rating: 2.03

2.0 Rating 1,027 Reviews

25 %

of reviewers recommend Quotemehappy.com

Company Reviews

Questions

Metrics

2.0

Based on 1,027 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

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Quotemehappy.com 1 star review on 10th March 2025

Henry

Quotemehappy.com 5 star review on 27th January 2025

VIKAS

Quotemehappy.com 1 star review on 8th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"How on earth do I change my policy when I’ve changed my car when your systems are down I now have a car that is not insured and I need it for work not impressed. When the site is working, I'm not getting emails to re-set my password. No one is replaying to e-mails. It is a vicious circle. I could not go to work because of this.”

Helpful Report

Posted 5 years ago

“How on earth do I change my policy when I’ve changed my car when your systems are down I now have a car that is not insured and I need it for work not impressed”

Helpful Report

Posted 5 years ago

“It's clear and easy for me to buy my car insurance. Only take a few minutes to complete. I am happy and satisfaction.”

Helpful Report

Posted 5 years ago

“I have water pouring through my light fittings in my downstairs bathroom - I drained the bath from the bathroom above just before I noticed it. Trying to get through to Quote me Happy and still holding, its been 35 mins with that continual terrible music. Never again!! I will never use this company again.”

Helpful Report

Posted 5 years ago

“If I could put no stars I would. I have spent all morning trying to look for a number or email address or SOMETHING to contact this company as I have been declared medically unfit to drive for 6 months so wanted to know if there was anything I could do at all to reduce my insurance. The e-chat facility is the most useless robot ever invented and the only number they have available is for claims (which I used in May and seemed to be fine) however the support for general enquiries is absolutely useless I will definitely be moving away from this excuse of a company. I've never seen a company so disengaged with their customers in my life... Avoid avoid avoid....”

Helpful Report

Posted 5 years ago

“Poor. Difficult to contact. Email only with every response requiring you to manage account through website. Very annoying when you are wanting to cancel a policy. Resulted in late cancellation (3 days into policy). Charged £28 to cancel. No flexibility with this charge. Customers are an annoyance to them”

Helpful Report

Posted 5 years ago

“Cancelled my policy at 8am Sunday morning with no prior complaints, they said I was £36 short! Apparently they contacted me 3 weeks earlier but I haven’t got anything in my emails! I was under the presumption that I had paid the policy in full the first week it was up for renewal To make this worse there is no way of contacting them, you need to send an email and wait 4-5 hours for a reply”

Helpful Report

Posted 5 years ago

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Posted 5 years ago

“Thought i'd write a review after all the negative ones on here. I change my insurance policies on a regular basis. Been with Quote Me Happy for both cars for a couple of years with £20 multi car discount on each, their price is very competitive. In June my husband had an accident and my first thought was what are they going to be like because they're so cheap. It did take 20 minutes or so to get through to their claims line but have been very efficient otherwise. He had a courtesy car for a couple of weeks all sorted the next day. We had a choice of garage to repair his, the one we chose was excellent keeping us updated on progress. It's all sorted now, the other party accepted responsibility and we're just waiting to get our excess back that we had to pay. Have just renewed with them as they were the cheapest again. Very happy with the way they dealt with everything.”

Helpful Report

Posted 5 years ago

“I got a letter telling me if I don’t respond they would cancel my policy. I had already taken a new policy with another company so didn’t do anything. Two weeks later I get a threatening letter telling me if I don’t pay £161.93 they would take further action. I have the money I tried paying it but couldn’t log in. I clicked on forgotten password/ username and was promised an Email with a reset one. It never materialised. I clicked on ‘ Still having trouble’ I connected to a robot..... no matter what I typed the Robot would then ask ...Did I answer your question? I clicked No and the response was, thanks for your feedback! I’ve rung so many numbers even Aviva and the car insurance department. I actually cried I was that frustrated. I managed to register a complaint and received an automated E mail stating they would get back to me on the next working day. That working day is Monday 23/9/29 or the day further action will be taken if I don’t pay! There’s no address to send a cheque to or Bank details to make a transfer. I’m not sure what to do if I have no response?”

Helpful Report

Posted 5 years ago

“I really wish I'd found this page before! I've been with this company previously & had no problems. Having said that, my initial web enquiry was easy. I've never had to make a claim & am dreading that possibility now. I have just taken out a car policy & struggled to gain entry to the My Account section, which made paying for the premium difficult. Eventually managed it, but can still not gain entry to download any documents. The communication system is appalling & the automatic response part does not cover this specific problem. A real human being has responded (my assumption is that it's a real person, I may be wrong as he has clearly not read my contact messages) but the access situation has not been resolved. If this was a claim situation I would be massively angry by now, whereas I am just quietly seething at the moment. The customer service is clearly very poor. They excuse this by saying that they are an online service designed to keep prices low. However, it is possible to have an online service that deals with issues & complaints - they just choose not to have one.”

Helpful Report

Posted 5 years ago

“Terrible, avoid! Ttried to change house details for a certain moving date, it change the cover immediately! I then attempted to change back to my current address, but what ever date I put said it was invalid. With no phone support I'm currently sitting here in an uninsured house hoping it doesn't catch fire or get burgled until they take the 24 hours stated to reply to my email!”

Helpful Report

Posted 5 years ago

“Please guys don't try to cancel a policy with these crooks nearly £60 just because I sold the car all online just a disgrace I have 5 cars in the family but never ever use these crooks”

Helpful Report

Posted 5 years ago

“I'm logged out of my account. I've forgotten my password and was given a temporary one, and even that one didn't get me into my account. I'm due to buy a new car and my old car is with quote me happy. I now can't buy this new car because I'm locked out of my account. I've messaged them and told me to wait 24hrs! I can't wait 24hrs need it NOW! There's nobody to help me, because they don't have a phone number to contact. Very very very bad customer care, with no customer service.”

Helpful Report

Posted 5 years ago

“Avoid due to poor customer service, threatening emails and no phone support After non successfully attempting to change my direct debit from one account to another within 30 hours I was sent the most threatening email I have ever received from a company that a default was issued on my account and would take me to court. I AM SURE I AM NOT THE ONLY PERSON IN THE WORLD TO CHANGE CURRENT ACCOUNTS! Despite clearly having a new direct debit set up hours earlier. To be sent a two page essay in capitals threatening me for something I had clearly attempted and succeeded to rectify at 8am. It was the most unprofessional correspondence I have ever had the displeasure of seeing and when told to contact aviva insurance (at the top of the email), which I did. They had no record of my home insurance as it was with a broker who you are unable to contact. I can categorically say the policy will not be renewing. I dread to think what would happen if I actually needed to claim! I have other products directly with Aviva and they are wonderful. Just not quote me happy.”

Helpful Report

Posted 5 years ago

“Account is locked but not allowing to reset is . No helpful links , No contact number A complete scam this QMH”

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Posted 5 years ago

“Dreadful. Hanging on for 25 mins last week and gave up. Already 15 mins today. Just in a massive queue. Hopeless. So long as you never need to make a claim, they are fine!”

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Posted 5 years ago

“Really competitive pricing and website easy to navigate.”

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Posted 5 years ago

“The same as most people on here, unable to access their website as it is saying after 5 attempts it is locked. I have tried to re-set my password which isn't working either. I have emailed them to tell them not to renew my policy and they have replied telling me to do it on line. What a vicious circle. I have told them I do not wish to renew and have taken out a policy elsewhere and now I am going to tell my bank not to allow any further direct debits from them. Rubbish. There is something to be said for the personal service.”

Helpful Report

Posted 5 years ago

“I had a cheaper quote from another company so tried to cancel my renewal with Quote me Happy. Couldn't access the website so they took my renewal via my credit card. I've had to cancel my cheaper quote but I am unable to access my car insurance details as I can't get into the website - vicious circle!”

Helpful Report

Posted 5 years ago

Quotemehappy.com is rated 2.0 based on 1,027 reviews