Sure Thing Reviews

Name: Sure Thing
Rating: 3.47

3.5 Rating 554 Reviews

62 %

of reviewers recommend Sure Thing

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3.5

Based on 554 reviews

Customer Service
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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the best price with SureThing through a comparison website then it all went wrong… They've literally made up a car accident and increased my car insurance by £200+ for the year. On top of this, they charged me £30 for not reporting this made up car accident so I'm now out of pocket £230. I've provided them with proof of my no-claims bonus along with a previous renewal letter from my previous insurers that proves that this accident never happened, yet they refuse to believe me and my previous insurers. I’ve spent 3 weeks, countless phone calls to SureThing and my previous insurers, multiple back and forth emails and I’ve got nowhere with them. If you use a comparison website and SureThing gives you the best price – avoid them. Pay a little bit more, as if they’re willing to fabricate a car accident to charge me an extra £230, they will be willing to do it to you as well.”

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Posted 8 years ago

“Due to a slight problem with my named driver your company have taken advantage and charged me for everything they can and are demanding all sorts of extra details.”

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Posted 8 years ago

“Missed a direct debit whilst on holiday. The company tried to take again but also took £20 penalty charge. I wasnt aware of this”

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Posted 8 years ago

Hi Kevin, we're sorry you were unaware of this charge. We work with a finance provider called Premium Credit Ltd which is explained during the quote & buy process online but I appreciate you may have missed this section during the application. If there is anything we can do for your please send your details onto feedback@surething.co.uk. Thanks, Jonathan.

Posted 8 years ago

“I won't recommend this company at all to anyone, had my policy cancelled by them and i was hoping for reimbursement from my first payment cos i didn't use the insurance at all. but i ended up having balance with them its unbelievable. very bad company I'm happy i didn't continue with them don't get this. get another insurance company that have decent policy. very bad customer service too people on the phone doesn't have manners when talking to customers.. NIGHTMARES!!!!!”

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Posted 8 years ago

“A drink Driver crashed into my car parked outside my house as i was asleep in bed at 4.55 am sure thing have informed me that i will have to c;aim off my insurance with a loss off £800 and 2 years no claims bonus,is this justice i think not. There are a few more things i could say about them but i might be arrested myself”

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Posted 8 years ago

“I had taken out insurance policies and I called them within 28 days of policy to inform them that I have sold my vehicle and I would like stop my insurance policy or put it on hold until I get new vehicle, spoke to guy called mike he was rude and unprofessional over the phone could not even listen to what I was saying to him and put me on hold for ten minutes and gave some funny calculation fro his own mind that I got to pay £60 of cancellation and plus £198 pound for cancellation which is really rip off I read the agreement there is no statement saying that fee must be paid if cancellation were to happen within 28 days. what ever they mention on their web site is not true they rip off and I would not recommend to anyone to join this insurance (sure thing) I am not happy the with service they gave me and they took £82.60 from my account after cancelling the policy which tells they are dodge company.”

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Posted 8 years ago

Hi, I'm sorry to see you feel this way on the back of having to cancel your insurance policy. Our cancellations fees are disclosed online and via the telephone prior to purchasing a policy with us. I would like the opportunity to look into this for you and investigate what has happened. Can you please send your details onto feedback@surething.co.uk and I will look into this immediately for you. Thanks, Jonathan.

Posted 8 years ago

“Total rip off-I was victim of an accident which was later proven in my favour-Surething as a result a,most doubled my premium and promised a substantial reduction if the v claim was proven in my favour-It duly was and their reduction was a miserly 6 percent.I am now enjoying the same cover if not better at a third of what they were charging. One surething about this if you want to be disadvantaged you know where to go !!!!!”

Helpful Report

Posted 8 years ago

Hi Michael, thanks for taking the time to leave your feedback. I'm sorry to see you feel this way on the back of your experience with Sure Thing! If you would like us to look into this for you please forward your policy details onto feedback@surething.co.uk and we can review the details for you. Jonathan.

Posted 8 years ago

“£87 to cancel my car insurance after selling my car. The insurance for the year was £250. Absolutely disgusted. Daylight robbery. Maybe cheap at the start but not in the end.”

Helpful Report

Posted 8 years ago

Hi there, I'm sorry to see that your unhappy with our cancellation fees. All of our cancellation charges are disclosed online prior to buying a policy, I will be sure to pass on your feedback regarding your experience with Sure Thing! If you would like to discuss the matter further, please contact us at feedback@surething.co.uk. Thanks, Amy.

Posted 8 years ago

“Customer service really bad got insurance which was cancelled straight away & things went wrong took 3 months to get a refund & had £125 taken off. I will never use this company again or Ambant ltd who they are an appointed representative. f that how they want to make money good luck to them !! They are a stay well clear of kind of company very draining trying to get anywhere with them !!”

Helpful Report

Posted 8 years ago

Hi there, we apologise for the service you have received since joining Sure Thing! I would like to look into this further to find out what has went wrong for you which in turn has led to you having a negative experience with us. Could you please send your details onto feedback@surething.co.uk and we can get in touch with you. Thanks, Jonathan.

Posted 8 years ago

“Sure Thing have been absolutely rubbish in setting up a new car insurance policy for me. In the first instance they omitted my no claims bonus. I had to cancel the first policy and have a new one set up which took a long time. Some of the questions they asked were superfluous when setting up the new policy. Once I had the new policy set up there was then a problem setting up my father as a named driver, which should be straightforward. Sure Thing make simple tasks very difficult. Also, correspondence that they send is unclear. It should also be noted that Sure Thing are not actually an insurance company but are insurance brokers.”

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Posted 8 years ago

Hi Daniel, we're sorry to see you feel this way on the back of the service you have received since joining Sure Thing! I would really like the opportunity to look into this for you. Can you please send your details onto feedback@surething.co.uk and I will investigate what has happened. Thanks, Jonathan.

Posted 8 years ago

“Please avoid. Very difficult to deal with.”

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Posted 8 years ago

Hi, I'm sorry to see you feel this way. If there is anything we could have done better to improve your experience with us, please forward your details onto feedback@surething.co.uk. Thanks, Jonathan.

Posted 8 years ago

“kept on phone ages”

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Posted 8 years ago

Hi, I apologise if you were on the telephone to us longer than you expected. If there is anything we can do for you please don't hesitate to contact us feedback@surething.co.uk. Thanks, Jonathan.

Posted 8 years ago

“Sure thing manage to make a simple transaction one of the most I have ever encountered. It has taken a week to resolve the issues and set up the policy , in that time they have failed to reply to emails and messages , in addition to not returning call. I have been passed between pillar and post . The process has involved , 8 members of staff including two managers. This is incostsistant and incoherent , the general theme is illogical , with some of the questions asked being unreasonable or bordering on stupid ( does the vehicle run on LPG when they already know it's diesel ! It might be cheap but you get what you pay for I guess. I spent 6 hours on the phone resolving issues mainly created by sure thing , if I had my time again I would do it .”

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Posted 8 years ago

“Worse company to try and deal with and miss sell extras”

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Posted 8 years ago

Hi, I am really sorry to hear that you have not had a good experience with us. I would like the opportunity to look into this further and see what we can do for you. If you would like to send your details to feedback@surething.co.uk and I will be more than happy to investigate this and get in touch with you. Thanks Amy.

Posted 8 years ago

“Automatically they have extended an agreement with me on much worse conditions (almost 40% more expensive) and they told me to pay £ 80 for the ending”

Helpful Report

Posted 9 years ago

Hi Michael, thank you for taking the time to leave feedback. I'm sorry to see that your renewal price may have increased from last year. We aim to issue the renewal quote via email at least 21 days before the renewal date which states if the policy would be on automatic renewal or not. If there is anything further we can do for you please send your details onto feedback@surething.co.uk and we can get in touch with you. Thanks, Jonathan.

Posted 9 years ago

“Customer service shocking, been on the phone for 45 minutes, not the first time. No one will answer the phone. I hope they dont cancel my insurance. Had problems with my bank account as it was fraudulently used. Surething didnt care, however premium credit have been amazing.”

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Posted 9 years ago

Hi, I'm sorry to see you haven't received a good service from us. I apologise if you were on hold for that period of time we have been experiencing very high call volumes recently especially in the evenings. If there is anything we can do for you regarding the policy please send your details onto feedback@surething.co.uk. Thanks, Jonathan.

Posted 9 years ago

“I didn't feel valued as a customer, I was sent an expensive quote but when I called, the guy on the phone didn't seem bothered to get me on board as a customer, he just interrogated me, he said I missed my renewal email so there's nothing he can do. Really bad experience and still didn't got a good quote, he asked me for £144 for cancellation fee I don't think that's fair.”

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Posted 9 years ago

Hi Robert, I'm sorry to see you feel this way and haven't received a good service from us. I would like to look into this for you to see if there is anything we can do for you. Can you please send your details to feedback@surething.co.uk and I will make contact with you. Thanks, Jonathan.

Posted 9 years ago

“Awful customer service. rip off merchants. They are very rude on the phone and can't even speak clearly. Wouldn't use.”

Helpful Report

Posted 9 years ago

Hi, I'm sorry to see you have not received a good service from us. I will be sure to pass on your feedback regarding your experience with Sure Thing! If you would like to discuss the matter further, please contact us at feedback@surething.co.uk. Thanks, Jonathan.

Posted 9 years ago

“Avoid, Avoid, Avoid. You shall regret dealing with people that they lure you into a good price then suck the blood out of you. I wish read the reviews before I bought insurance from the "Unsure Thing". I hope the Government will cancel their licence in the UK and beyond.”

Helpful Report

Posted 9 years ago

Hi, I am really sorry to read that you have not had a good experience with us. I would like the opportunity to look into this matter and see what we can do for you. Can you send your details to feedback@surething.co.uk and I will investigate this and get in touch with you. Thanks Jonathan.

Posted 9 years ago

“These idiots cancel your insurance without warning, without proper correspondence and charged a lot of money. They are unhelpful and I would advise anyone to avoid them at all costs”

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Posted 9 years ago

Hi Ignatius, I’m sorry to hear that this has happened to you. We’d like to look into this further and find out what went wrong. Please email your details to feedback@surething.co.uk. Thanks, Jonathan.

Posted 9 years ago

Sure Thing is rated 3.5 based on 554 reviews