The Co-operative Insurance Reviews

Name: The Co-operative Insurance
Rating: 3.56

3.6 Rating 697 Reviews

65 %

of reviewers recommend The Co-operative Insurance

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3.6

Based on 697 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

Mr Willis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Upto now they have been fine, let’s see what it’s like after the first year, hopefully stay with them”

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(Car Insurance) - Posted 4 years ago

“We have been with the co op for roughly 5/6 years,just after Christmas I had an accident which I accepted was my fault,we received a letter today saying they will no longer let us insure our car with them,we are disgusted by this & wondering if it's ethical.Never had an accident before.I wouldn't recommend the co op.”

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Posted 4 years ago

“Rubbish - had an accident on Friday, you can’t contact them until Monday! No good if you have a job and need a courtesy car!”

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Posted 4 years ago

“Good company but I Ave got too get in touch cos they aventurine set up direct debit properly and taking money out early but overall I'm very happy with the service provider”

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(Car Insurance) - Posted 4 years ago

“I write this on 30.1.20, had my car stolen 18.12.19, I’m still being messed about with inane questioning regarding the theft which was reported immediately to police, car found miles away in Doncaster. I’ve had no vehicle all this time!! Do not use COOP Insurance, u will regret it if you have to make a claim. They’re only interested in taking your money. Customer care is atrocious.”

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Posted 4 years ago

“A person drove into my car ..she is with the co op.. that's where my nightmare started and their 3 party partner Sedgwick. Between them it's hard work my car needs too new doors they said we replace one door and repair the other .. How can that be want to use filler on the door it had filler in before.. If I could of rated them o I would have..Do not use co.op group of company's for anything they don't care for anything other than money.. customer service nil.. Martin”

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Posted 4 years ago

“I had hit a bollard on my rear right wheel arch, this caused my side air bags to deploy on that side. The car failed to start as a result and blocked part of a road. Co Op were unable to get someone to rescue me and I ended up using my own time and money to recover the car to my workplace. Nearly a week later Co Op are still dealing with the claim and no one has yet seen the car yet. Really hopeless customer service so far, which has taken 4 phone calls over 3 days, my car was left in a dangerous spot for over 12 hours causing a hazard to traffic. I cannot wish my worst enemy to experience the appaling customer service and response time from Co Op.”

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Posted 4 years ago

“+++++”

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(Car Insurance) - Posted 4 years ago

“Always been a customer with co-OP always been very helpful!”

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Posted 4 years ago

“The Co-op & there Many sub contractors cancelled our Premier Inn room and sent our family of 3 BACK to our Biohazard of a home when mh 9 year old son has Asthma & was having a tooth extracted the next day!! No 'like for like' couple of rooms fir a family to survive in, NO a small family room, which they then telephoned us at 10:26an yesterday and told us to categorically 'leave the Premier Inn' and go BACK to our home where we are forbidden from using the toilets And told NOT to use the running water!! Avoid this company and ALL their subcontractors like the plague!! Have had monstrous treatment ftom them, no empathy whatsoever, will take this to The Financial Ombudsman their 'remedial work' if its not done to THE highest standards, so should you. Be warned.”

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Posted 4 years ago

“ok”

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(Car Insurance) - Posted 4 years ago

“If I there was an option for 0 star that's what I would give Co-op car insurance. The best advise I would give you is to stay away no stress trying to sort out problems making phone calls to them. They do not care just want your money . I received a call from them yesterday threating to sell my private reg after my car was writen off now is that rigth. I reg belongs to me the engeer who call was so rude and very upsetting for me after 1 year they have not assisted me to obtain my private reg back. DO NOT TAKE OUT CAR INSURANCE WITH THEM .”

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Posted 4 years ago

“Simple clear policy, efficient correspondence”

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(Car Insurance) - Posted 4 years ago

“They tell you lie after lie been messed about in the last 3 weeks told lies they even told AA insurance lies and they had it recorded so I have proof of this don’t buy car insurance from them”

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Posted 4 years ago

“Not happy that if ur late paying the dont give u a few days grace u have pay the late payment straight away which I think is wrong”

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(Car Insurance) - Posted 4 years ago

“Would recommend to anyone. Best insurance provider.”

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(Car Insurance) - Posted 4 years ago

“Appalling service Appalling service, avoid like the plague. Paid and found should of started the insurance a day earlier. Customer services couldn't change the very simple request. No manager available either. Ended-up having to cancel, they couldn't even send me an email to confirm cancel of insurance either. Think I'll stick with AXA”

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Posted 4 years ago

“Been with co op for 2 years now. Receive a renewal to say that as from 12th they cannot offer me monthly instalments and I would have to pay the full price. Absolute joke never claimed, always paid and now have to find the money to put on a down payment for a new insurance. Joke of a company.”

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Posted 4 years ago

“I was pleased with the cost and was very happy with the help to setup the policy. I am deaf”

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(Car Insurance) - Posted 4 years ago

“Fab from start to finish”

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(Car Insurance) - Posted 4 years ago

The Co-operative Insurance is rated 3.6 based on 697 reviews