The Co-operative Insurance Reviews

Name: The Co-operative Insurance
Rating: 3.56

3.6 Rating 697 Reviews

65 %

of reviewers recommend The Co-operative Insurance

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3.6

Based on 697 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

Mr Willis

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience was ok”

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(Car Insurance) - Posted 3 years ago

“Did it on line which was simple enough. I had a points for speeding,I thought it had expired.i phoned up the office and the problem was sorted in minutes,by a very helpful agent.”

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(Car Insurance) - Posted 3 years ago

“Tried to get temporary cover so a friend could take car to garage for recall query and back again. Blanket no without any details being taken. We have had insurance with them for many years and no claims. It seemed a reasonable requests as I can’t drive at the moment.”

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Posted 3 years ago

“After my claim for an accident was settled, they refused to insure me again.”

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(Car Insurance) - Posted 3 years ago

“Wouldn't use them again”

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(Car Insurance) - Posted 3 years ago

“Wouldn't use them again”

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(Car Insurance) - Posted 3 years ago

“I have been a Co-operative Insurance customer for years. They always make things simple. Whenever I have a question or need to make a payment, they are quick to respond whether I communicate telephonically or through email. I also like that you can pay on line. If you miss a bill due to mail issues, you get a warning notice, they do not instantly drop you like most companies. I deal with their St. Albans office and they all are so sweet and helpful.”

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Posted 3 years ago

“Excellent Service. Would recommend to family and friends.”

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(Car Insurance) - Posted 3 years ago

“These people without warning some 3 months later took £95 on my credit card They said I had not declared some info so had the right to take this money. Had 3 very heated arguments with them as they failed to provide proof that they had written to me about it. To this day have NEVER provided that proof.”

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(Car Insurance) - Posted 3 years ago

“They Need to clarify on thier website that if you change your car they will cancel your insurance and charge a large fee. Never will i take insurance with these again”

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Posted 4 years ago

“I had a non fault accident in December 2019. Because I didn't take their courtesy car, they asked me to pay £150 excess when delivering my car after repair. I am still waiting for my refund. When calling them, it takes an hour or longer to get through to customer service. Bad service and would not advise anyone to get your car insured by Coop Eco insurance. It's better to pay a little higher than having so much of hassles.”

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Posted 4 years ago

“Very impressed with the service of Co-op Car Insurance and (subject to renewal quote!) will use the company again. However, their recommended repairers are not always nearby and if not using them a higher excess is levied. In my case, living in Brighton, their repairers were a good hours drive away.”

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(Car Insurance) - Posted 4 years ago

“Not much I can say have not had eny communication since taking out the policy.”

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(Car Insurance) - Posted 4 years ago

“Done exactly what is says...... professional, courteous and very clear on what cover is provided. No bull, just the facts exactly as I asked for. Highly recommended.”

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(Car Insurance) - Posted 4 years ago

“Very good”

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(Car Insurance) - Posted 4 years ago

“There very good & have knowledgeable service members”

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(Car Insurance) - Posted 4 years ago

“Text today to say my car insurance expired yesterday. No letter or email before today to remind me and no renewal price. Rang them - told could no offer renewal but could not explain why. No change to my details or the car. We’re happy to insure me and my car last year but not now. Have had to go elsewhere which has actually turned out a lot cheaper. Very poor service from Co-op”

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Posted 4 years ago

“I was in a non fault accident and it took over a year for them to sort everything meaning when it come to my renewal because it hadn’t been determined as non fault yet I lost my years no claims until it was resolved making my premium higher. The engineers who fitted the black box broke my glove box which now is costing me to have repaired as I haven’t been able to get hold of anyone for 2 weeks now with the automated message telling me to call back later every time I’ve tried. I’m also paying more than double each month when another company is cheaper without a black box.”

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Posted 4 years ago

“The claim is taking a long time to be resolved utvstiklnisnt resolved after morevtgan 2 months and I have had to pay the excess and am still waiting for an outcome to get my money refunded”

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(Car Insurance) - Posted 4 years ago

“I had a no fault claim in which there was no cost to me the other vehicle was at fault but very minor damage to my car, so it was no point in claiming off the other parties insurance. They where really good at keeping in touch with me plus ensuring me that everything would be taken care of by them. The service is excellent.”

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(Car Insurance) - Posted 4 years ago

The Co-operative Insurance is rated 3.6 based on 697 reviews