“If I could put negative stars on this post I would. DO NOT use them they are a rip off. I placed a claim after a vehicle accident which wrote off my car just to be told that my insurance was void because even though the V5 had been changed to state a colour change had been done to the car I had not informed them when I took out the policy( mid July during the first lockdown) then went to customer relations to deal to be told the same rubbish by a company yes man. So no going to financial ombudsman for mediation. Don't use them they are diabolical.”
“I am currently impressed by the service but during Covidshutdown I though the industry would respond to reduced risk as there were less driving hours or non at all for fiver months. While mine is a combo with younger drivers included in the family car pool I expected a reasonable response to reduced risk where it is warranted but nothing came to the rescue may be I did not ask?”
“No stars if I could. Now more than four months since I claimed on the travel insurance, many email and phone reminders and no response whatsoever. Over a month ago I asked to be referred to the Insurance Ombudsman and still have had no response. All this for a straightforward trip cancellation due to Covid 19, for which I have cover as I bought the policy in February”
