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The Co-operative Insurance Reviews

3.6 Rating 697 Reviews

65 %

of reviewers recommend The Co-operative Insurance

Company Reviews

3.6

Based on 697 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

The Co-operative Insurance 1 star review on 10th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I guarantee you won’t find a worse insurance policy. They force you to have a black box, which they then make you pay £90 to have it removed. Also it punishes you EXTREMELY harshly; the price of your policy is constantly increased and it includes a curfew. There lenience is pathetic, I started working night shifts during my time and they refused to make a change to my policy and just continued to lower my score and increasing the price of my policy. There customer service is horrendous, it’s like talking to a brick wall. They may as well be scammers. They don’t care about your safety or well being. Their goal is money and that’s all they consider.”

Posted 2 years ago

“The co-op were very efficient, friendly and professional. Would recommend. Might have a different view when I get my renewal.”

(Car Insurance) - Posted 2 years ago

“Trouble free policy. Efficient provider in terms of document delivery. Overall very good experience.”

(Car Insurance) - Posted 2 years ago

“So far so good, appears to be what is claimed, good buy.”

(Car Insurance) - Posted 2 years ago

“absolutely waste of space. They wrote my car off and when I wanted to negotiate the price to market value they sent my query without informing me to theier so called complaint department. They even gave me less than the price book for identical car. Avoid at any cost”

Posted 2 years ago

“Hi I have car insurance with you. Tho because of Colvin 19 I’ve hardly used my car. So I hope my renewal price for my car insurance won’t go up but comes down......Eric”

(Car Insurance) - Posted 2 years ago

“When ive rang up during covid fantastic customer service still and information provided and very easy to get through to aswell”

(Car Insurance) - Posted 2 years ago

“I move home to a more desirable area and they refused to cover me for some inexplicable reason. So I'm not very happy at all with Co-op insurance.”

(Car Insurance) - Posted 3 years ago

“bloody fantastic people”

(Car Insurance) - Posted 3 years ago

“This has to be the worst insurance company i have ever dealt with. My wife spent 40 minutes on the phone trying to pay the renewal and amend certain details. The person she spoke to went to talk to his boss twice and never came back!, We got a quote from Esure and saved money for the same amount of cover. I have to say that we had a similar bad experience dealing with the Co-operative Bank a few weeks ago. Will not use any Co-operative company again.”

Posted 3 years ago

“Terrible company stay away and Use another company. Taken 3yrs to sort out my claim and still not sorted. They have left the house in a state and will not finish the works as they say the work they've done is up to standard. I have a crack in the centre of my wall the staircase is a mess and even after an independent structural surveyor recommend the works to be redone they have argued it. I'm now in process of going to the Ombudsman and taking them to court for the costs and to complete the works. So if you don't want to wreck your house and spend your own money putting it right then stay away. I would give minus stars if I could.”

The Co-operative Insurance 1 star review on 10th March 2021

The Co-operative Insurance 1 star review on 10th March 2021

Posted 3 years ago

“As a first time client to go compare I found them very friendly very efficient with updates I will definitely be referring my friends and family .”

(Car Insurance) - Posted 3 years ago

“Been with them 20 years now new company took over 400 pound increase stay away from this dreadful company”

Posted 3 years ago

“The policy was easy to purchase but as I have not needed to make any claim I cannot comment on the after sales service.”

(Car Insurance) - Posted 3 years ago

“Shocking customer care - ridicule you when asking for details of how to claim. . Three weeks down the line and still waiting for copy of ‘small print’ they are referring to when saying “like for like” is not ‘same as what you had’ actually means the cheapest same spec they can find. Please call and ask them what like for like means as it is not what the normal person would interpret it as. Asus £500 laptop, co-op ‘like for like’ is £300 and not Asus. 4 weeks down the line and still not reimbursed and this is at a time for home schooling when we need the laptop. Circa 5 day turn around for email response. Hard copy documents only? In 2021? Quick enough to take the money for their premium insurance yet it’s been far from premium. I am purposely sharing to let people know how poor I feel their service is. Advised excess for personal claim was £300, it was actually £50...seemed a little misleading. If cyclical one could assume that was not an accident that they provided that misleading info to put me off making the claim - but perhaps it was a genuine accident by an ill informed employee?”

Posted 3 years ago

“Good company to deal with.”

(Car Insurance) - Posted 3 years ago

“Very helpful and clearly spoken so was easy to understand”

(Car Insurance) - Posted 3 years ago

“Exchanged my car for a new model . Phoned to get insurance updated , all done in minutes . So quick and easy to do with the gentleman at Co Op.”

(Car Insurance) - Posted 3 years ago

“Worst company that i ever have to deal with... I am still waiting for my refund after they took a payment mistakenly. It's been a month now. Im glad i never had to make a claim with them.”

Posted 3 years ago

“They dealt with claim quickly”

(Car Insurance) - Posted 3 years ago

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The Co-operative Insurance is rated 3.6 based on 697 reviews