“Shocking customer care - ridicule you when asking for details of how to claim. . Three weeks down the line and still waiting for copy of ‘small print’ they are referring to when saying “like for like” is not ‘same as what you had’ actually means the cheapest same spec they can find. Please call and ask them what like for like means as it is not what the normal person would interpret it as. Asus £500 laptop, co-op ‘like for like’ is £300 and not Asus. 4 weeks down the line and still not reimbursed and this is at a time for home schooling when we need the laptop. Circa 5 day turn around for email response. Hard copy documents only? In 2021? Quick enough to take the money for their premium insurance yet it’s been far from premium. I am purposely sharing to let people know how poor I feel their service is. Advised excess for personal claim was £300, it was actually £50...seemed a little misleading. If cyclical one could assume that was not an accident that they provided that misleading info to put me off making the claim - but perhaps it was a genuine accident by an ill informed employee?”
“Worst company that i ever have to deal with... I am still waiting for my refund after they took a payment mistakenly. It's been a month now. Im glad i never had to make a claim with them.”
“Absolutiy disgusted. After being with the ccop since 1985 either with my own policy or a named driver on my husband's policy. I have never had a driving conviction. One small claim in 35 years I rang yesterday for a new quote and was refused absolutely disgusting. Glad to take my business elsewhere. Marlene Fox”
“THEY DID EVERY THING THEY SHOULD BUT ARE VERY SLOW INFORMING YOU WHAT WAS HAPPENING YOU HAVE GOT TO KEEP PHONING THEM FOR PROGRESS REPORTS THEY WERE QUICK IN PAYING OUT FOR CAR BEING WROTE 0FF AND DEDUCTING MY EXCESSES AFTER 6 MONTHS I AM STILL WAITING TO GET IT BACK THEY ARE ALWAYS POLITE AND HELPFULL”
“Filled out Go Compare questionnaire for my requirements and details of my property and received three or four quote on line. Selected co-op policy quote. Website required me to re-fill out my property details in similar manner to go compare previous survey. Co op policy quote then went up by about £60 although details had not changed. Will probably not use this system again.”
“If I could put negative stars on this post I would. DO NOT use them they are a rip off. I placed a claim after a vehicle accident which wrote off my car just to be told that my insurance was void because even though the V5 had been changed to state a colour change had been done to the car I had not informed them when I took out the policy( mid July during the first lockdown) then went to customer relations to deal to be told the same rubbish by a company yes man. So no going to financial ombudsman for mediation. Don't use them they are diabolical.”
