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The Co-operative Insurance Reviews

3.6 Rating 697 Reviews

65 %

of reviewers recommend The Co-operative Insurance

Company Reviews

3.6

Based on 697 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

The Co-operative Insurance 1 star review on 10th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unable to complete on-line, had to phone and was charged more. Promised £50 Co-Op vouchers as first time customer - never arrived. Kept promising. I am first time car insurance buyer-however they did not explain this did not apply as I had home insurance with them. They should have explained this if this was the reason. No one did!”

(Car Insurance) - Posted 6 years ago

“Had storm damage to roof water pouring in bedroom ceiling down carpet and decor ruined the claim was refused put down to wear and tear even though the roof was only two years old terrible customer service by pompous arrogant staff would never insure with them again taking my case to the financial ombudsman avoid this company”

Posted 6 years ago

“Worse company ive ever come across in my 50 years of living. They cancelled my policy for no reason. I made a claim as someone tried to steal my car. They refused to pay out and refused to provide us with a courtesy car. As well as deleting calls i made with them. Im taking them to financial ombudsmen. Stay clear.”

Posted 6 years ago

“Three weeks after we paid, Co-op cancelled our home insurance as we had "too many previous claims recorded with CUE" which we hadn't told them about. My wife had phoned the previous insurer a few times in the past for advice and every time it was recorded as a £ 0.00 claim. Co-op customer service not helpful, stubbornly insisting that if we phone the insurance for advice we are a potential risk.”

Posted 6 years ago

“cancelled my policy by sending me a letter, had all the information about previous claims but would not listen. WILL Never use them or get a policy with them. Probably wont use this web site for getting insurance.”

(Car Insurance) - Posted 6 years ago

“HAD CAR ACCIDENT JUNE 2017 STILL AWAITING THIRD PARTIES DETAILS TO GIVE TO MY SOLICITORS VERY POOR SERVICE”

Posted 6 years ago

“Co op refused to pay out on a straight forward buildings insurance claim. Having to take them to court to get money back.”

Posted 6 years ago

“Appalling service after RTA. Misinformation given on telephone. Have not even bothered getting back to me with a price for my vehicle, put the car on the back of a tow truck which I had to climb up on to retrieve my possessions. I am quite astonished at their attitude and incompetence having dealt with other companies who treat their customers with respect. AVOID.”

Posted 6 years ago

“God help you if you are involved in an traffic accident with one of their policyholders. Their policy holder is 100% to blame but will they cover our losses properly? NO!”

Posted 6 years ago

“My mother’s house and contents was insured with coop, sadly she passed away in July, I paid the house insurance in full after my mother’s death as one of the executives to the will so the house would continue to be insured until it’s sold, all I asked for was a receipt of payment to take to the solicitors to show it’s paid, 4 times I’ve phoned and been promised this will be sent, to date nothing, I don’t mind if it’s emailed posted, still nothing just take the money and run it seems.”

Posted 6 years ago

“We had a water leak in the bath room, which led to water coming through the kitchen ceiling, I repaired the ceiling, but after a few months the floor boards in the kitchen started to warp. We Put in a claim to our co op house insurance. An insurance assessor came to our house and led us to believe it was a straight forward claim (he may of done this to get tea and biscuits). Then the co op insurance rang us to say there was not enough evidence of a water leak and they would not pay out. So the moral of the story is: Do not be honest with the co op, or better still, don't waste your money on co op insurance. 7 October 2017 John mccullagh”

Posted 6 years ago

“Where has the co-op gone wrong, being established for so many years you would think they would understand what there customers want from a company with such a rich history.I suppose the big fancy new offices in manchester city centre need paying for,such a shame my experience on young driver insurance was such a disappointment,company needs to look back on its founding members and its ethics,i wouldn't even go in one of there grocery shops now.so so sad”

Posted 6 years ago

“Disgusting customer service! The way one operator spoke to my wife whilst she was asking for help and information on our policy was no less than shocking.... complaint in progress.”

Posted 6 years ago

“Why have I been refused a quote for my son with no explanation. When asked why got told don't know”

Posted 6 years ago

“CO OP CONTRIBUTED TO TEENAGE SON HAVING A STROKE I'm still too weak from our house fire and being homeless for so long to fully explain the terrible way Co op treated us, so I will just leave some facts: After a non fault house fire Coop - All admitted they have little to no knowledge of disability, so we were failed beyond comprehension - They moved us between 13 Travelodges (different areas) in 3.5 mths because they refused to book accessible rooms in advance - They completely ignored all medical evidence on both myself (power chair user, and son's health) leaving us at extreme risk throughout. The fear we felt was extreme. - We were left on the pavement with no where to go - They left me without vital medical equipment for 7 months which has impacted my health permanently. The pain I am in now daily as a result of this brings me to tears as it is unmanageable. - We begged them for help as my father was dying and we were caring for him, and like every other area, they failed and provided what was needed AFTER he passed. -We received a payout that still missed off lots of our items and still was incomplete in monetary value. Daily we still realise things just 'disappeared.' - We had to do all the work instead of the loss adjusters - making documents 100's of pages to make it idiot proof - and still, they completely screwed it up. They passed us to lots of loss adjusters who asked the same questions over and over rather than just read the information they had, irrespective of how exhausting and upsetting this was to us. - The ignorance around disability from this company is a DISGRACE... Throughout I explained what I needed, what their actions were doing to me and my input was ignored. Mistakes were made almost daily, and we were left trying to sort them out, only for the same mistakes to happen a few days later. I was grilled over and over to prove whether I bought equipment myself (even when I proved 20 page documents that I did, I was still grilled further). It was soul destroying. - I am a power chair user and was put into rooms with no adaptations meaning I couldn't even go to the toilet - yet it was inferred I should have been grateful they helped at all. - If we sat back and waited for them to 'act' we'd probably still be sat on a pavement now, and our claim no further on. We literally had to do everything. It was a full time job from 6 am -11 pm. - My sons health needs were completely ignored (as were all my medical reports submitted also) showing his health was also rapidly declining. - Coop offered us £2K for the errors made throughout. I cried when they offered this... it was an insult. They told me we could have it just as a gesture of goodwill and then advised us to go to the Ombudsmen. NO MONEY WAS EVER PAID OUT BY CO OP. We knew recovering from this would take years. Co op seemed to have no real grasp of the real harm they had caused to a family with disabilities. My teenage son could not cope with how little they valued us and belittled what they'd done to us. Just under 2 months later he went on to suffer a stroke. He hasn't slept properly since the fire and days before he was particularly upset and couldn't understand why we, as a completely innocent family, were treated in such a way, and with such a lack of compassion throughout, when we didn't even cause the fire. Yet we'd lost our home and everything in it. It was confirmed that his bleed on his brain was due to the immense stress he was under due to the poor management of the fire and what we were put through. As stated, Coop did not even acknowledge the psychiatric reports that were sent to them warning them about the risks that this situation could do to him and the stress it would cause him. I am covering 10% of the failings Co op did. I can't begin to express the trauma my family and I have and are still going through and we don't even know how to begin rebuilding our lives. The local council were who helped us and rehoused us in the end although we had to relocate and now face huge commuting costs. We lived for months with donated beds from a church and newspapers up at the windows as we had nothing to our names anymore. Co op knew and despite us begging to help, sending photo's showing them the conditions we were living in, especially due to our medical needs, they continued to leave us struggling. When our whole lives were completely destroyed through no fault of our own, Co op destroyed them further. If I'd been listened to from the start as an EQUAL human being, so much of this could have been avoided.”

Posted 6 years ago

“Do not insure with this company they will not carry out the repair on a fully comprehensive vehicle and also the repairer gave me my car back in a worse state than it initially went in for worse insurers by far stay away x5 BMW”

Posted 6 years ago

“Awful. If they pay out for a claim they will screw you out of every penny and refuse to insure your car even though there's 6 months left on the policy. Then they bullshit their way out of it.”

Posted 6 years ago

“they allowed my car insurance to go on for 6 months while "waiting for NCD proof" and then suddenly cancelled my insurance with no notice and i got 6 points, car police impounded and crushed also £300 fine for having no insurance! I had all the relevant paperwork but they dont use emails like everyone else and everything is by post which is a shared letterbox so i didn't receive the post.”

Posted 6 years ago

“Called twice to inquire about life insurance and asked to be sent information never received anything.”

Posted 6 years ago

“Please do not touch this company they are cowboys read people's reviews please”

Posted 6 years ago

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The Co-operative Insurance is rated 3.6 based on 697 reviews