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The Co-operative Insurance Reviews

3.6 Rating 697 Reviews

65 %

of reviewers recommend The Co-operative Insurance

Company Reviews

3.6

Based on 697 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

The Co-operative Insurance 1 star review on 10th March 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We requested a quote for buildings insurance in advance of exchange of contracts, to be started on the day of exchange. One the day of exchange, I phoned up with the quote information to be told that there was no quote. After much debate (and 30 mins on the phone) I eventually got what I wanted, or so I thought. having specified that I wanted cover from that very day, I made my payment and was instantly told the cover would start 2 weeks later. Apparently the start date could not be amended retrospectively, and I did not have time to go though another application there and then, so terminated the policy and go a refund. The call handler was not particularly helpful or well-informed, but was bearable enough, I suppose. My partner phoned a couple of hours later. This time, the original quote was retrieved and my partner paid for the insurance starting that same day. All was well. Or so we thought. Now, having set a move-in date, we have phoned back to add contents insurance and have just been told that we have no policy at all. We were told that the policy that my partner had set up had been recently cancelled and the payment refunded. I need not add that we did not authorise this cancellation. The boy on the phone (an insolent, giggling idiot) did not listen, and did not (or could not) comprehend the seriousness of the situation. Eventually we managed to speak to his supervisor and were told that we could not reinstate the cancelled policy, but would need to go through a whole new quote again. The person we spoke with said that they would look into it and we are still waiting, although we have organised alternative cover as we shall never again use or recommend Cooperative.”

Posted 8 years ago

“Biggest waste of time and money going with the co operative for insurance. Would not recommend to anyone.”

Posted 8 years ago

“I would never insure my home with The Co-operative Insurance again. They send out unprofessional loss adjusters who are rude and condescending. The service is appalling. Beware!!!!”

Posted 8 years ago

“I had to claim on my house insurance and found there service and response apauling. They didnt call back and i had a problem with my home phone so had to keep using my mobile. Not a happy customer.I would not reccommend”

Posted 8 years ago

“CROOKS - Insured my son`s first car £598.00 deposit got the date a few days out on no claims bonus 9 years never had a claim since driving they said I would have to pay the policy without my no claims because of the error sending my policy up £618.00 there was no compromise what so ever they even said I cannot cancel the policy then apply my no claims a complete bunch of sharks cannot wait until the next 10 months is up and switch to a more reputable company. whenever you send by e-mail a document they say they haven't got it you are constantly chasing them because they just keep sending letters that they are cancelling your policy.”

Posted 8 years ago

“I used this company for my car insurance; upon signing the staff were very helpful. They then cancelled my policy and said that they had notified me on numerous occasions but had failed to. They then failed to acknowledge to own up to any of their mistakes and made the situation even more difficult. If for whatever bizarre reason anyone decides to use tis company, make sure you get all of your policy documents and do whatever you do, do not trust them to get back to you. You are most likely better off using another insurance company”

Posted 8 years ago

“We will never use this company again! They took £467 deposit for my sons first insurance then applied 3 days later for another £110 and have justified it by saying well you did opt for the payment to come out on the 28th??? Common sense would say not 3 days after and once called they said it was their mistake told me to call back then told me it was my mistake so tough basically!!! Absolute bunch of no good crooks no better than theives. Cannot wait for the year to be up please read very small print or be caught out as well and yes I will be leaving reviews all over the Internet including social media sites so others do not get caught out like this HAPPY NEW YEAR THEIVES”

Posted 8 years ago

“DO NOT INSURE WITH CIS. Rubbish absolute rubbish. If you need to claim you will find out what i mean. Worst insurance company i have EVER used!!!!!!”

Posted 8 years ago

“Rang to notify change of address. Initially told the cost would be nil, then it was £3.50 then a further 'admin charge of £15.00 was added total charge £18.50! 2 mins later I received an email telling me to go to their website and download my own documents! What a rip off!”

Posted 8 years ago

“Digusting service. They cancel my insurance with out notifying me on Christmas day!. The only way I find out is by police officer stoping me to tell me that there is no insurance on the car. And I get sent an email after I checked at 3am on Christmas day that my insurance has been cancled. I would not recemond this company to anybody. They have been nothing but problems And bad customer service. You rather pay more premium than have this happening to you. If only there's was one worse than very poor on here I rather rate them to be digusting and useless.”

Posted 8 years ago

“Awful customer service, bought home insurance with promise of a free karcher window vac. Upon chasing up the window vac was told that a voucher was sent via email but no mention made of this when busting the policy. Basically told tough luck for not claiming the karcher, be very careful as their offers are well written so that you do not get the free gift. They wouldn't tell me how many vouchers were unredeemed, not trying to hide anything?”

Posted 8 years ago

“An absolute disgrace! I've had my car insurance policy with them for 9 years. Each year they increase my policy and then I have to speak to their retention team. I received my last renewal from Co-operative surprise, surprise it's gone up again, Double the price of other highly repritable insurers. I have now been advised they no longer have a retention team but a loyalty team of a few members of staff who also deal with quotes and service. I was spoken to in a poor manner and tone and sent from one department to another. The Executive Customer Service team member I was in contact with didn't seem to care less if I stayed with them or not and I was able to get a cover £198 cheaper than Co-operative was offering me and I received Protected No Claims, A U.K. Breakdown service including getting me home and a Guarenteed courtesy car, none of which Co-op included in their quote! My complaint is now being investigated by the ombudsman Service. Loyalty means nothing to Co-operative insurance!”

Posted 8 years ago

“I am extremely dissatisfied with the coop car insurance entity. They use an intermediary once you have bought the policy which means that if you make changes or cancel the policy they will not discuss issues with you and you have go through an endless loop of phone system to register a complaint. Furthermore the cancellation policy is punitive if you change a vehicle and they are not competitive on a new rate. Insurers should not be allowed to punish customers for changing vehicles during a policy period in this fashion. They should either price match competitors or cancel the policy for the same charge as the policy change fee. I would not recommend using this company as when i wished to speak to someone about this they wanted to pass me off to an intermediary without any responsibility. The insurance is marketed under the cooperative group. ASSUME RESPONSIBILITY!”

Posted 8 years ago

“Be very very careful with co op insurance if you have an accident they will find a loop hole to not pay you any money at all, they will firstly send out a claims investigator to investigate ur accident the job of the investigator is to cross examine you and find a loop hole not to pay you. Co op will happily take your money to insure you they sound very nice over the phone to take you onboard but from the moment you have an accident they will file your case with hill Dickinson solicitors then send out an insurance investigator, lucky enough if you get paid out for your claim they will then try to cancel your policy making up faulse reasons. Once they decline you insurance it will be difficult for you to obtain cheaper insurance with other good companies in the near future. Don't fall for there niceness on the phones be aware.”

Posted 8 years ago

“i paid in full for the year, sent in my no claims bonus from previous insurer, received an email acknowledging receipt. 4 days later received a letter says my policy had been cancelled(2 day earlier) due to no claims not being received. i then had to take out completely new policy was charged again and told the refund for original policy would take 7 days!!!!!!!! I did in the end get it in 2 days after arguing i was not happy at paying twice for the same policy. TODAY ANOTHER £374 HAS BEEN TAKEN FROM MY ACCOUNT. NEVER WOULD RECOMMEND THIS COMPANY. I AM IN THE PROCESS OF GETTING A NEW INSURER, CANCELLING MY POLICY TONIGHT”

Posted 8 years ago

“Shockng customer service from this company, i will never go with then again and i will never recommend this company either.waiting on telephone on hold 1 day for 40 mins then when i did get through couldnt help me , i asked for a manager and was told by an arrogant girl that a manager wlll tell me the same as she did, after waiting another 10 mins was advised i couldnt speak to a manager, so by this point i was fuming .. ???? Was emailed saying that they were going to cancel my insurance that they had not recieved the document ( counterpart liceince ) which i did upload to them and they said have not recieved it. So i did it again and also sent them attatched to an email also, called back the following day and surprisingly was on hold for 1 hour before i gave up, then tried again and was on hold again for half an hour .. By this time i had to go to work. I am on phone again trying to get through and have been on hold so far for 25 mins????????????????????????????. This is not acceptable service at all especially when being charged for the call.. And they wonder why they get fraustrated and irrate customers, maybe if they showed a little respect and employed more agents then the hold wouldn't be so long. Ridiculous service bunch of numptys, and if i hear in my ear again we apologise all our advisors are busy im going to scream????”

Posted 8 years ago

“I have just moved house and this obviously entails notifying many different organisations of a change of address. I have done most of these on line including my co-op car insurance. This was the only company to charge me an ' admin fee' of £20. Where is the admin? I did all of it on line ! I will not be renewing my insurance with this company”

Posted 8 years ago

“appalling service ... NOT HAPPY... Will not use this insurance company again.”

(Car Insurance) - Posted 8 years ago

“A payment wasn't processed for some odd reason, so they cancelled the policy with immediate effect without telling us, so we drove around unwittingly without insurance for 3 months. We immediately tried to renew it, but guess what, yes THE PRICE HAD DOUBLED. So we went to Saga, very helpful company and we paid the price we normally do. I have a feeling I heard about this insurance scam from Martin Lewis. We had been customers with the Co op for over 10 years.”

Posted 8 years ago

“Worst experience ever, customer service is completely useless. I had to phone a lot of times and the customer service was just horrible, communicating with them was just impossible, they doubled my policy because of a mistake in the paperwork and they never corrected it to the point that I had to cancel my policy and request my bank to send my money back as they were taking double the money that they should. It cost me a lot of months of stress and frustration, I will never get any service from them and I don't recommend it at all.”

(Car Insurance) - Posted 8 years ago

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The Co-operative Insurance is rated 3.6 based on 697 reviews