The Co-operative Insurance Reviews

Name: The Co-operative Insurance
Rating: 3.55

3.6 Rating 701 Reviews

65 %

of reviewers recommend The Co-operative Insurance

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Metrics

3.6

Based on 701 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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The Co-operative Insurance 1 star review on 10th March 2021

Mr Willis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“appalling service ... NOT HAPPY... Will not use this insurance company again.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“A payment wasn't processed for some odd reason, so they cancelled the policy with immediate effect without telling us, so we drove around unwittingly without insurance for 3 months. We immediately tried to renew it, but guess what, yes THE PRICE HAD DOUBLED. So we went to Saga, very helpful company and we paid the price we normally do. I have a feeling I heard about this insurance scam from Martin Lewis. We had been customers with the Co op for over 10 years.”

Helpful Report

Posted 9 years ago

“Worst experience ever, customer service is completely useless. I had to phone a lot of times and the customer service was just horrible, communicating with them was just impossible, they doubled my policy because of a mistake in the paperwork and they never corrected it to the point that I had to cancel my policy and request my bank to send my money back as they were taking double the money that they should. It cost me a lot of months of stress and frustration, I will never get any service from them and I don't recommend it at all.”

Helpful Report

(Car Insurance) - Posted 9 years ago

“I've no complaints about the co-op's insurance. I've been insuring with them since 1976 and never had to make a claim. My problem is with their attitude towards customers. As I've said I've been insuring with them since 1976 - but do they treat me as a loyal and valued customer? Not likely! My recent renewal notice was 100% higher than other comparable quotes, so when I called them to ask why and could they make their's a little more competitive, I was rather surprised to find they either couldn't or wouldn't. Don't understand their business model at all. Do they want a business or not? Would seem in a very competitive market place the answer to that one is no. They certainly don't have me as a customer any more - after 39 years.”

Helpful Report

Posted 9 years ago

The Co-operative Insurance is rated 3.6 based on 701 reviews