Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,581 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,581 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Manny Excellent”

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Posted 6 years ago

Thanks Alison, we think Manny is excellent too!

Posted 6 years ago

“Very friendly nice man.”

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Posted 6 years ago

Thanks Carol, we think Julian is nice too! (Not that we're biased or anything 🙈)

Posted 6 years ago

“After loading Win 10: Ulead Photo Express would not work anymore, Office word takes 5 minutes to 'configure' Evidence Eliminator does not work...having paid a lot for it many years ago.”

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Posted 6 years ago

Hi Rex, sorry to hear you're still having issues with this - a team member of ours tried to reach out to you at the end of Jan following your previous review but he couldn't get through. We're keen to help as much as possible! Our team will try to reach out again today, otherwise you can always contact our bookings team directly on 0800 424 335 and we can organise a follow up appointment. Thanks Rex!

Posted 6 years ago

“Jacob arrived on time and dealt with all issues that were the reason for requesting Geeks on Wheels. He was extremely helpful in guiding me through steps etc to be taken using the new technology I had purchased. A lot was learnt today!”

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Posted 6 years ago

Hi Teresa, thanks for the review! Great to see Jacob helped you out today and that you got a lot out of the appointment. Enjoy using your new tech!

Posted 6 years ago

“DanJ was a polite young man who efficiently sorted my computer. He also answered my many questions and I will recommend your company to my friends.”

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Posted 6 years ago

Hi Janis, thanks for the review of your booking with Dan, he'll be glad to hear you enjoyed the appointment! Tell your friends to mention your name when booking and you'll get a refer a friend credit!

Posted 6 years ago

“timely and polite. very professional . helpful”

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Posted 6 years ago

Thanks for the 5 stars Anne, we're glad your appointment with Dan went well!

Posted 6 years ago

“As always the technician was prompt helpful, efficient and excellent at communicating the situation, and sorting out any issues..”

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Posted 6 years ago

Anytime Mary, thanks for the 5 star review of your appointment with Dan!

Posted 6 years ago

“A pleasure to deal with. Armon was fantastic and explained things really well. Would definitely use the service again.”

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Posted 6 years ago

And we would love to have you as a customer again Viv! We think Armon is fantastic too! (Not that we're biased of course 😁)

Posted 6 years ago

“Very pleasant young man came and fixed our computer. He seemed very competent and we are pleased with the results. We will ring you again if we have any issues to be dealt with with the computer.”

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Posted 6 years ago

Hi Pam, James will be ready next time you need him! Thanks for the 5 star review 👍

Posted 6 years ago

“Efficient and helpful”

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Posted 6 years ago

Thanks for the review Moana! If you ever needs Sanju's help in the future you know where to find him!

Posted 6 years ago

“I have used Geeks for years . A wonderful service for people who know nothing about computer servicing .”

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Posted 6 years ago

Hi John, thanks so much that's great hear! And thanks for being a great customer over the years!

Posted 6 years ago

“Scott was lovely, however the issue was not resolved. We ended up paying c.$180 and no better off. I could understand a call-out fee for the trouble, but if the issue can't be resolved, what have we paid for? Have come away from the experience feeling ripped off.”

Helpful Report

Posted 6 years ago

Hi Sheryle, really sorry to hear this. We do have a minimum call out of 1 hour but we also have our Geeks On Wheels Customer Guarantee which states - We guarantee that you’ll receive quality services and advice from us and if you’re not satisfied we guarantee to work with you to find a solution. We will analyse the problem and if our analysis shows that we have not provided a quality service or solution to your problem we will not charge you for the service charges in relation to that problem. Our GM will get in touch today to discuss the situation and work to find a satisfactory solution. We certainly don't won't you left feeling ripped off!

Posted 6 years ago

“Michael provided a friendly and efficient service. Any future contact would be under Estelle Longstaffe at the same address and email - estellelongstaffe@gmail.com Thank you.”

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Posted 6 years ago

Hi Estelle, thanks for the great review! We're pleased Michael could help you out. We'll ensure your contact details are updated in our system 👍

Posted 6 years ago

“I didn't receive my charger wire!!!!!!”

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Posted 6 years ago

Hi Fatimah, really sorry about this - JP will be in touch today to resolve this for you!

Posted 6 years ago

“I find the service prompt and efficient. Michael is very knowledgeable and helpful”

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Posted 6 years ago

Thanks Lorraine, Michael will be happy to hear your feedback!

Posted 6 years ago

“Very good service Michael is friendly and helpful”

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Posted 6 years ago

Thats great to hear Val, Michael will be happy to hear that feedback! Thanks for the review!

Posted 6 years ago

“Hard drive was removed from premises as technician did not have parts to fix on site. Follow up information from the technician was non existent, and I had to make several phone calls over the following week to chase up progress. It took 2.5 weeks for the hard drive to be returned, and at that time I was informed that there was also a printer problem that was not diagnosed on the initial visit. Both visits to my house also only took 20 mins but an hour was charged”

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Posted 6 years ago

Hi Andrew, thanks for chatting to our General Manager over the phone today in regards to this experience. This is obviously not the service we expect so we sincerely apologise for that and we appreciate the feedback!

Posted 6 years ago

“Excellent friendly service. Very professional and the issues I had have been resolved.”

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Posted 6 years ago

Thanks for the great review!

Posted 6 years ago

“Responsive, timely service. Able to easily negotiate appointment times. Easy to talk to. Sanju Daniel was my Geek. Thank you”

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Posted 6 years ago

Hi Lorraine, Sanju will be happy to hear you had a great experience and its great that we could help you out quickly too! Thanks for the review!

Posted 6 years ago

“Appointment to set up my new computer was on time, efficiently managed but in a friendly helpful way.”

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Posted 6 years ago

Hi Angela, thanks for the great review! We're glad to hear that Scott and Andrew got you setup and running on your new PC! Enjoy your new computer!

Posted 6 years ago

Geeks on Wheels is rated 4.8 based on 7,581 reviews