Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,581 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,581 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

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Phone:

0800424335

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Geeks on Wheels 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“While Geeks on Wheels technicians provide a good service (technically-wise), you can't always get them when you want them - you have to book several days ahead - and unless you keep asking questions they don't always explain what they are doing with your computer - I am someone who wants to know everything that's being done and why. That is, I like things being explained to me by the technician and that doesn't always happen. This last time when I made the booking I was told that customers with Gold Cards received a small discount. No mention was made of this by the technician when the time came for payment and as far as I can see no such discount was applied. In either event, being told one thing and it not being put into practice does rather put a sour taste in ones mouth. So, there is room for some improvement in Geeks' service.”

Helpful Report

Posted 6 years ago

Hi Ken, thanks for taking the time to write such an honest and constructive review of your experience. We really appreciate the time you have taken to share your concerns. We'll certainly feed this back to your technician - including customers in every step of the process and engaging them on what's going on and why is a vital and standard part of the service we expect to be delivered so I'm sorry it wasn't on this occasion. In terms of Gold Card discounts, we certainly do offer those an so again, I'm sorry this wasn't mentioned or applied in the appointment. Our General Manager will be in touch directly about how we can rectify that for you. Thanks again for the review and please don't hesitate to contact us if you need more help going forward!

Posted 6 years ago

“Julian was punctual, friendly and knowledgeable. His recommended solution to our home network issue was spot on. The process of booking the service was also seamless. We won't hesitate to use Geeks on Wheels again.”

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Posted 6 years ago

Hi Jody, Wow that's great feedback! Julian will be glad to hear you enjoyed the experience and that your home network is now working better than ever, enjoy the Deco's! Thanks for taking the time to write a review, its much appreciated!

Posted 6 years ago

“I was very pleased with Harry's visit this morning. He was polite, friendly, patient and quickly understood the problems I was having and sorted them accordingly. I would be very pleased to have him help me again on future occasions.”

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Posted 6 years ago

Hi Ailsa, thanks for the great feedback on your appointment with Harry! He'll be glad to hear you had a great experience! Whenever you need us again, Harry is standing by to help!

Posted 6 years ago

“Andrew was unable to find a solution for our problem but it is clear to me now this is because there was not a solution. He was assisting in setting up our new monitor but I completely forgot to ask him if he could dispose of the old ones. If this is still possible I would be grateful if he could drop by and pick them up.”

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Posted 6 years ago

Hi Sandra, thanks for the review! - We'll make sure Andrew gets in touch to discuss picking up those monitors

Posted 6 years ago

“As usual Andrew has come to my rescue. He is so knowledgeable about his job. He is polite and listens to what I have to say and answers my questions ina way I can understand! (I am 73, so old ladies need this!!!)”

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Posted 6 years ago

Hi Margo, Wow! Thanks for the feedback, Andrew will be glad to hear you had a great experience! Whenever you need Andrew, he'll be standing by to help!

Posted 6 years ago

“I have a technical issue It's being resolved End of story”

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Posted 6 years ago

Hi John, thank you for the awesome feedback & 5 stars!

Posted 6 years ago

“Printer not working now and no one getting back to me.Costing me money”

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Posted 6 years ago

Hi Phil, sorry to hear you are still experiencing issues following the appointment. We understand that our Geek Hotline have been in contact and resolved your issue.

Posted 6 years ago

“Harry was pleasant and efficient. I appreciated his recommendation to change my Antivirus, and the effectiveness of the change.”

Helpful Report

Posted 6 years ago

Hi Elisabeth. Thank you. Satisfied customers mean so much to us. This review made our day. We’re so pleased you rated Harry's work. We’ll let him know. We’re hopeful we can help you again sometime in the future.

Posted 6 years ago

“Jaden has left a small stick plugged into a USB port after finishing his work on my computer. He has been very helpful to me. Tony Inglis”

Helpful Report

Posted 6 years ago

Hi Tony, thank you for letting us know we will advise Jaden.

Posted 6 years ago

“GJ very professional , helpful and polite. He organised our new Apple computer, transferred data from the old one and set the new one up perfectly.And took the old one away! Couldn't ask for more! Great service thank you GJ.”

Helpful Report

Posted 6 years ago

Hi Judith. We are really grateful for your feedback. We are thrilled you loved your experience. Great to hear your new Apple Computer set up went so well. Our technicians really value positive feedback and GJ is no exception. Thanks for the great review!

Posted 6 years ago

“Very good efficient service”

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Posted 6 years ago

Hi Linda, Thanks for sharing your experience. We are thrilled you loved your experience. We pride ourselves on providing a great and efficient service. Thanks for the great review!

Posted 6 years ago

“rushed service; did not listen to my concerns; did not bring my old computer back when asked; asked to change the appointment twice (I happily agreed to the first time); wanted me to do his job for him in activating ESET”

Helpful Report

Posted 6 years ago

Hi Mark . We’re sorry you had a disappointing experience. We apologise and obviously need to look into this further. We have obviously let you and ourselves down here. We pride ourselves on deserving and receiving very high levels of feedback and your experience is not at the level of most of our other reviews. It’s important we resolve this and deliver on a better experience next time. Can you please make contact with us on 0800 424 335. Please just ask for Logan (Customer Experience)

Posted 6 years ago

“Jayden as before was awesome, quick at what needed to be done, very friendly which made it easier and most importantly knew what he was talking about, thanks once again will definitely be using GOW (Jayden) again and will definitely be passing on to others who need IT help.”

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Posted 6 years ago

Hi Stephen, It’s really pleasing to hear your feedback. Satisfied customers make us smile. Jaden will be thrilled to hear your kind words. Thanks for the great review!

Posted 6 years ago

“Ryan was punctual and helpful.”

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Posted 6 years ago

“They were excellent, very efficient and thorough. Highly recommend”

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Posted 6 years ago

Hi Allan, Good to hear you had such a positive experience. Customer satisfaction is a big driver for us. Being efficient and thorough is certainly an important aspect of our service. Thanks for the great review!

Posted 6 years ago

“I have found the Geeks who have come to sort out my computer problems all good. Sanju, who came to install Windows 10, was particularly good and knowledgeable about the system. My only query is the cost, but then I don't have any other computer fix it company to compare with.”

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Posted 6 years ago

Hi Heather, We’re really pleased you had such a great experience. Thanks for sharing such a positive review. We’ve past this feedback onto Sanju as it’s important he gets the recognition for a job well done. We’re here to help in any way we can.

Posted 6 years ago

“Awesome service ..nice talking game player to player”

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Posted 6 years ago

Hi Richard, GREAT feedback and thank you. It’s awesome to be able to help. We pride ourselves on providing an awesome service. Thanks for taking the time to review our services.

Posted 6 years ago

“Found John very knowledgeable. Have set up Lightroom and Photoshop but unable to print. Canon Pro9000 firmware and driver unavailable but this problem was overcome when purchasing the previous computer. Are you able to copy firmware from the previous device and load on to the new? Perhaps this incompatibility should have been identified and tested for at home install. (I am always prepared to accept the possibility of user error however).”

Helpful Report

Posted 6 years ago

Hi Doug, thank you for the great feedback in regards John's work with getting your Lightroom and Photoshop set up. Can you please call us on 0800 424 335 so we can discuss the incompatibility issues in greater detail and we maybe able to resolve it over the phone.

Posted 6 years ago

“He could not get Ulead Photo Express to work...for my calendars. He could not get WORD to work He could not get Evidence Eliminator to work...as I have recently changed from Win 7 to Win 10”

Helpful Report

Posted 6 years ago

Hi Rex. Thank you for letting us know about this. We’re sorry you’re Windows 10 upgrade experience with us obviously could have been better. A 5 star standard is what we expect our customers to receive and we are sorry that you feel you haven’t quite had that. A 5 star standard is what we expect our customers to receive and we are interested to discuss further why you feel we haven’t quite delivered on that. Please feel free to call 0800 424 335 and ask to speak to Logan (Customer Experience)

Posted 6 years ago

“James arrived on time, and was very polite, helpful and informative.”

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Posted 6 years ago

Hi Jim, It’s great to hear you rate our service so highly. Thank you so much. Its pleasing to hear we are polite, helpful and informative. James will be thrilled to hear your kind words. We’re here to help in any way we can.

Posted 6 years ago

Geeks on Wheels is rated 4.8 based on 7,581 reviews