Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,568 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,568 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“We were very happy with the service. They kept in touch all day and let us know the technician was running a bit late. He was so friendly and helpful and did everything we wanted and more. Will definitely use them again when needed.”

Helpful Report

Posted 5 years ago

Thanks Robyn, will look forward to your next call!

Posted 5 years ago

“Sam was absolutely great to set us up. Very clear to communicate and efficient. Helped me understand all details to be able to make the right decision of what I need done. Thank you.”

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Posted 5 years ago

Thanks Daniela, that's great feedback to hear, will pass this onto Sam!

Posted 5 years ago

“Hi, I have been a client for many years and have been always very happy, but today was extremely disappointed - Paul B seemed like a very nice man, however, he was late, (which is apologized for) didn't have his eftpos machine (which he apologized for) (how I usually pay) and was unable to fix my problem (nearly 3 hours later) and he spent a lot of time on the phone asking for support. I am not usually one to complain but $400 and I still have a problem. Sorry I can't recommend to a friend or colleague today :(”

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Posted 5 years ago

Hi Leanne, sorry to hear about this, we understand how frustrating it can be when things take longer than expected and a result isn't found in the first appointment. It sounds like a very peculiar issue and Paul left you with a remedy to try after you've managed to do a full backup of the phone - I take it this didn't resolve the issue either? If thats the case, let us know and we can continue to troubleshoot the problem. We're also more than happy to look at providing some free time to do this due to the inconveniences of Paul being late and not having use of his eftpos machine. Let us know! Thanks GOW Team

Posted 5 years ago

“James arrived on time, he was professional, very polite, computer literate and quickly solved my computer issues. I wouldn’t hesitate to contact their services again.”

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Posted 5 years ago

Thanks very much! Will pass this onto James

Posted 5 years ago

“Marvellous expert service”

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Posted 5 years ago

Thanks Peter!

Posted 5 years ago

“Disappointed didn't have Q Mastercard and had to wait longer than stated which didn't really matter Perhaps very busy Andrew very helpful and efficient”

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Posted 5 years ago

Hi Shona, sorry about the delays, we are very busy at the moment. The next time you should need to use us the wait time hopefully won't be as long. Glad Andrew got you sorted in the end!

Posted 5 years ago

“Good service, on time and knowledgeable. Able to answer all my questions.”

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Posted 5 years ago

Thanks very much!

Posted 5 years ago

“Not entirely happy with Geeks. Actually going to contact fair go. After a complaint about slack service, I got a free appointment. After that, my computer suddenly wouldnt connect to internet & they came up with all these charges, not happy at all😡😡😡”

Helpful Report

Posted 5 years ago

Hi David, our GM will be in touch directly to discuss this with you. If we are responsible for the internet issues you've experienced then of course you will not be charged by us to remedy them. On the other hand, if this is a seperate technical issue and nothing to do with us and you would like us to fix them, then there is the standard charges for our services and you can decide if you would like us to resolve them. Our GM can investigate this further for you. Thanks

Posted 5 years ago

“Very helpful session, clear explanation of what was wrong without using jargon. I need a new laptop. My options were explained without pressure to buy or make a decision immediately. When I didn't quite understand, the Geek clarified the reasons he was recommending these particular options.”

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Posted 5 years ago

Thanks Stella, appreciate the feedback. Take your time with a purchasing decision and make sure you get as much advice from as many people as you feel comfortable with 👍

Posted 5 years ago

“Excellent friendly service, would definitely use again.”

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Posted 5 years ago

Thanks very much!

Posted 5 years ago

“Once again I was very impressed with the service which was of the top level. My thanks once again to Jacob as always at the top of his game. I recommend G o W as a first choice to everyone Thanks. Paul”

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Posted 5 years ago

Thanks Paul, that's great to hear, I'll pass this onto Jacob. Make sure you tell your friends to mention your name when booking so you'll receive a credit!

Posted 5 years ago

“Armon was excellent in repairs, efficiency and communication. He has a friendly manner and was adept at multi tasking as well as explaining clearly to us why we were having issues with our desktop”

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Posted 5 years ago

Thanks Mel that's great to hear, will pass this onto Armon!

Posted 5 years ago

“Just what I wanted. A good refresher course and check up.”

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Posted 5 years ago

Thanks Ross, glad we could help!

Posted 5 years ago

“Having worked with other providers of IT support, this stands out as a much better deal in the sense that I feel secure that the issues will get remedied rather than a lot of bluster and no fix. Thank you. Peter”

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Posted 5 years ago

Thanks Peter, much appreciated feedback!

Posted 5 years ago

“Sanju was great to deal with. I had an on going issue with my WiFi which he has been able to remedy quickly to my (and our teenagers) satisfaction. He was then able to patiently explain to our teenager how to better use on line storage and various functions on her laptop, in a way that she could understand (not mum speak). Very happy with his service”

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Posted 5 years ago

Thanks Gail, great to hear, will pass this onto Sanju!

Posted 5 years ago

“This was same day service, appreciated Andrews helpfulness - felt confident that my computer was in good hands.”

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Posted 5 years ago

Great to hear Nancy, Andrew is one of our most experienced technicians.

Posted 5 years ago

“Detailed and patient which I need thank you Jacob”

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Posted 5 years ago

No worries Jocelyn, anytime!

Posted 5 years ago

“Ryan was excellent”

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Posted 5 years ago

Cheers Craig, anytime.

Posted 5 years ago

“I have received very good support from Geeks on Wheels. Harry, the technician who did a lot of work for me, was wonderful. He was very thorough and took a lot of time to ensure everything with my new computer was working properly. Other staff members with whom I have spoken with, were also friendly and very helpful.”

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Posted 5 years ago

Thanks Carol, that's great feedback to hear, will pass this onto Harry. Enjoy your new computer!

Posted 5 years ago

“Manny Explained the process very well.”

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Posted 5 years ago

Thanks Wayne!

Posted 5 years ago

Geeks on Wheels is rated 4.8 based on 7,568 reviews