Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,007 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,007 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Patient,courteous. efficient suggest working through essential steps ensuring client understands/recalls instructions.”

Helpful Report

Posted 5 years ago

Hi Elma, thanks for the review and suggestion. If you would like Sean to give you a call to go over what was discussed again that's fine, just let us know. We also have a free online chat service and they'll be happy to work you through some of things that Sean would have instructed you on in your appointment.

Posted 5 years ago

“Val completed the job of making my laptop run more efficiently as requested by me. My only regret was that I had not purchased a better laptop initially as I feel that I have wasted money on the purchase. However I am satisfied that my laptop is now running to its maximum capacity and my thanks to Val for that and explaining what was required.”

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Posted 5 years ago

Hi Helen, thanks for the review, glad to hear Sanju helped you get the best out of your machine. We offer a free online chat service so next time your thinking about buying any kind of tech, feel free to jump onto our website and chat directly to our Geeks who will be happy to give you some free impartial advice.

Posted 5 years ago

“Will make final comment after new I Mac installed at home and two old computers upgraded to windows 10. All good so far.”

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Posted 5 years ago

Hi Richard, will look forward to hearing how it all goes!

Posted 5 years ago

“always a good job, thanks”

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Posted 5 years ago

Thanks Mary, you're always a great customer!

Posted 5 years ago

“We only had an Annual WOF today. But the young employee JamesC was outstanding, well mannered helpful and only too pleased to explain what he was doing or had done!!!”

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Posted 5 years ago

Hi Sam, thanks for the great review! JamesC will be pleased to hear you enjoyed the appointment and we're pleased to hear he communicated well with you throughout the session.

Posted 5 years ago

“Very good service Michael is friendly and helpful”

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Posted 5 years ago

Thats great to hear Val, Michael will be happy to hear that feedback! Thanks for the review!

Posted 5 years ago

“While Geeks on Wheels technicians provide a good service (technically-wise), you can't always get them when you want them - you have to book several days ahead - and unless you keep asking questions they don't always explain what they are doing with your computer - I am someone who wants to know everything that's being done and why. That is, I like things being explained to me by the technician and that doesn't always happen. This last time when I made the booking I was told that customers with Gold Cards received a small discount. No mention was made of this by the technician when the time came for payment and as far as I can see no such discount was applied. In either event, being told one thing and it not being put into practice does rather put a sour taste in ones mouth. So, there is room for some improvement in Geeks' service.”

Helpful Report

Posted 5 years ago

Hi Ken, thanks for taking the time to write such an honest and constructive review of your experience. We really appreciate the time you have taken to share your concerns. We'll certainly feed this back to your technician - including customers in every step of the process and engaging them on what's going on and why is a vital and standard part of the service we expect to be delivered so I'm sorry it wasn't on this occasion. In terms of Gold Card discounts, we certainly do offer those an so again, I'm sorry this wasn't mentioned or applied in the appointment. Our General Manager will be in touch directly about how we can rectify that for you. Thanks again for the review and please don't hesitate to contact us if you need more help going forward!

Posted 5 years ago

“Andrew was unable to find a solution for our problem but it is clear to me now this is because there was not a solution. He was assisting in setting up our new monitor but I completely forgot to ask him if he could dispose of the old ones. If this is still possible I would be grateful if he could drop by and pick them up.”

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Posted 5 years ago

Hi Sandra, thanks for the review! - We'll make sure Andrew gets in touch to discuss picking up those monitors

Posted 5 years ago

“Very good efficient service”

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Posted 5 years ago

Hi Linda, Thanks for sharing your experience. We are thrilled you loved your experience. We pride ourselves on providing a great and efficient service. Thanks for the great review!

Posted 5 years ago

“I have found the Geeks who have come to sort out my computer problems all good. Sanju, who came to install Windows 10, was particularly good and knowledgeable about the system. My only query is the cost, but then I don't have any other computer fix it company to compare with.”

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Posted 5 years ago

Hi Heather, We’re really pleased you had such a great experience. Thanks for sharing such a positive review. We’ve past this feedback onto Sanju as it’s important he gets the recognition for a job well done. We’re here to help in any way we can.

Posted 5 years ago

“Found John very knowledgeable. Have set up Lightroom and Photoshop but unable to print. Canon Pro9000 firmware and driver unavailable but this problem was overcome when purchasing the previous computer. Are you able to copy firmware from the previous device and load on to the new? Perhaps this incompatibility should have been identified and tested for at home install. (I am always prepared to accept the possibility of user error however).”

Helpful Report

Posted 5 years ago

Hi Doug, thank you for the great feedback in regards John's work with getting your Lightroom and Photoshop set up. Can you please call us on 0800 424 335 so we can discuss the incompatibility issues in greater detail and we maybe able to resolve it over the phone.

Posted 5 years ago

“Regarding work done on Invoice 323061: Scott was very good. He came on two days. The second day my husband received Scott. After a few days I tried to print from my MacBook Pro to our Brother printer as usual via the wifi. It did not respond. It's really a huge discomfort to revert back to the short cable in order to get printing done. It would have been great if Scott could have included this in his visit. We find it too expensive to call in his service again and have tried to communicate with Brother's help desk, but still no success in setting it up via wifi since Scott moved the router. Thanks for listening. Jemima Smith, 19 Kestrel Avenue.”

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Posted 5 years ago

Hi Jemma, we would love to get this resolved. Could you please call us on 0800 424 335 to discuss this further.

Posted 5 years ago

“A huge thanks to Andy who did an outstanding job in rebuilding my pc and gave me lots of excellent advice. The only glitch was a Word template issue but tell Andy it’s being fixed by the template provider who told me my templates were due to be upgraded. Something to do with bit size. So really pleased with the service.”

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Posted 5 years ago

Hi, thanks for sharing your experience. Thanks for sharing such a positive review. Its pleasing to hear Andy provided such an outstanding service. We’re here to help in any way we can.

Posted 5 years ago

“Sorted most of our problems.”

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Posted 5 years ago

Hi, good to hear that we were able to sort out most problems. If they do reoccur please give us a call. Thanks for the 4 stars!

Posted 5 years ago

“Now the computer is not working please ring me?”

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Posted 5 years ago

Hi Noel, we understand that your technician has since been around and resolved this issue.

Posted 5 years ago

“Prompt, friendly and effective service.”

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Posted 5 years ago

Hi Alan, thank you for the 4 stars and feedback!

Posted 5 years ago

“Nice chap, very helpful, and fixed my problem. Didn't get my surname correct. Thanks, Sandra Miller”

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Posted 5 years ago

Hi Sandra, good to hear that our technicians were able to resolve your problem. We will update your surname in our system.

Posted 5 years ago

“good job well done”

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Posted 5 years ago

Hi, good to hear that our technicians were able to get the job done. Thank you for the 4 stars and feedback!

Posted 5 years ago

“usually good support but bill is getting a little high”

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Posted 5 years ago

Hi Murray, good to hear that our technicians were able to provide a good service. Thank you for the 4 stars and feedback!

Posted 5 years ago

“Thank you for retrieving my Thunderbird email and all the old files. My PC is running but periodically locks up, The CPU usage is often it 100% usage due almost entirely to the antivirus program Malwarebytes. I have two questions. 1. Can I pause Malwarebytes and run it say, once weekly or on demand? I have attempted this but I haven't succeeded. 2. If this is not possible I would like to cancel my subscription and have a refund. I don't feel the need to upgrade this computer, it is less than three years old, and is not used for any intensive apps, such as gaming, mainly MS office 2000 pro and Photoshop. Peter Sayers”

Helpful Report

Posted 5 years ago

Hi Peter, thank you for the feedback. Can you please call us on 0800 424 335 so we can discuss this further.

Posted 5 years ago

Geeks on Wheels is rated 4.8 based on 7,007 reviews