Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,006 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,006 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Polite efficient and able to sort problems effectively”

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Posted 4 years ago

“Glen did some good problem solving to fix my computer problems.”

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Posted 4 years ago

“Very practical, no mucking around and communicated well about what needed doing. Also some helpful suggestions about keeping things ticking along.”

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Posted 4 years ago

Thanks Alf, much appreciated!

Posted 4 years ago

“Good, solid service and advice on our hardware as well”

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Posted 4 years ago

Thanks Michael!

Posted 4 years ago

“Again, patient and easy to understand.”

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Posted 4 years ago

Cheers Leo!

Posted 4 years ago

“Excellent performance generally except Harry didnt initialjy make it clear that data transfer would be done offsite, thus leaving me without computer and internet for 4 to 5 days. Also when he left he probaaly inadvertantly left my modem disconnected”

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Posted 4 years ago

Hi Peter, sorry to hear about these things - if he hasn't already I'll make sure Harry gets in touch to resolve!

Posted 4 years ago

“Fixed issue in a couple of minutes!”

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Posted 4 years ago

Great to hear Jim!

Posted 4 years ago

“Excellent, clear communication, except when it came to status and returning of the drive in question. More than fair pricing!”

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Posted 4 years ago

Thanks very much!

Posted 4 years ago

“unfortunately due to the speed of my internet connection the technician was unable to complete the task required. HE tried his best”

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Posted 4 years ago

Hi, sorry we couldn't do more - maybe next time?

Posted 4 years ago

“Informative, knowledgeable. helped with my problem.”

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Posted 4 years ago

Thanks Graeme, great to hear.

Posted 4 years ago

“Businesses like, using the hour well for client, identifying additional device needs, although costly if too much emphasis on client buying additional devices or functions”

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Posted 4 years ago

Thanks for the feedback Janet, much appreciated!

Posted 4 years ago

“Hi Ryan is always friendly, obliging & efficient. Yesterday he worked on the computer photos. I was in Kaikoura for the weekend & was able to send a couple of Whale Watch photos yesterday. Unfortunately doesn't work today through share/email. Daphne”

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Posted 4 years ago

Hi Daphne, thanks for getting in touch - We'll make sure Ryan follows up!

Posted 4 years ago

“Always get good service Thankyou.”

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Posted 4 years ago

Thanks Sue, always a pleasure!

Posted 4 years ago

“Very happy with Glen's knowledge and expertise as he was able to sort out a few problems on my computer and explain what was happening. I have answered your question about rating your company with a 4 - couldn't do a 5 as that would mean you were perfect and no-one is perfect!”

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Posted 5 years ago

Haha thanks Andrea, always room for improvement and we'll always try to get better and better!

Posted 5 years ago

“Disappointed didn't have Q Mastercard and had to wait longer than stated which didn't really matter Perhaps very busy Andrew very helpful and efficient”

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Posted 5 years ago

Hi Shona, sorry about the delays, we are very busy at the moment. The next time you should need to use us the wait time hopefully won't be as long. Glad Andrew got you sorted in the end!

Posted 5 years ago

“Paul was extremely helpful and explained in sufficient detail several options for me to consider regarding upgrading my laptop. He was also helpful in explainingquite a few details which I would have struggled to find on my own. However, once I started using the new laptop, it appears that I have 2 different sets of documents transferred across from the older laptop and I'ms still finding it a bit challenging to know which folder to access for the newest versions of the documents”

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Posted 5 years ago

Thanks Neil, great to hear!

Posted 5 years ago

“Satisfactory Job, well done. I appreciated the teaching approach and the willingness to sort out email on the old computer with our Microsoft technician. Only glitch is that you have my surname incorrect. It is Bickers not Vickers. Spelt with a B not a.V. Please amend your database thank you.”

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Posted 5 years ago

Hi, Jill, thanks for the feedback, really sorry about the name, we'll make sure that's fixed up right away!

Posted 5 years ago

“They answered my phone call promptly and fixed my computer with an upgrade. My MacMini starts up in just 26 seconds now.”

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Posted 5 years ago

Thanks Dennis, enjoy your speedy Mac Mini!

Posted 5 years ago

“I have used Geeks now for a number of years. (Operator stupidity!) They have always been more than helpful in getting me sorted out again.”

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Posted 5 years ago

Thanks Clark, the pleasure is all ours!

Posted 5 years ago

“Thank you for sending Val out to see me today. I had a new computer set up for me by Geeks on Wheels in Feb 2020 and shortly after the technician left I notice that all my photos had not been copied over; I could not send emails from my i phone; my outlook contacts had not been copied over; I could not open MYOB on my old computer anymore - these were issues relating to the setup of my new computer in Feb and that is what I asked Val to fix today. I believe these should have been tested and checked by your technician in Feb and that is why I was disappointed with having to pay again today. Thank you.”

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Posted 5 years ago

Hi Philippa thanks for you feedback, its much appreciated! Our GM will look into this case a little more closely and be in touch. Glad things are sorted now at least 👍

Posted 5 years ago

Geeks on Wheels is rated 4.8 based on 7,006 reviews