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Geeks on Wheels Reviews

4.8 Rating 7,007 Reviews
97 %
of reviewers recommend Geeks on Wheels
4.8
Based on 7,007 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Geeks on Wheels Reviews

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 9th May 2025
Michael Simpson
Geeks on Wheels 5 star review on 18th November 2024
Matthew Nicol
Geeks on Wheels 5 star review on 2nd September 2024
John Manby
Geeks on Wheels 5 star review on 8th August 2024
Yvonne Dagley
Geeks on Wheels 5 star review on 19th February 2024
Geoff Bradley
Geeks on Wheels 5 star review on 29th October 2023
Colin Miller
Geeks on Wheels 5 star review on 10th October 2023
Felice Gazo
12
Anonymous
Anonymous  // 01/01/2019
Good expertise, phone manner, remote desk facility and value. Queue to respond can be a little long at times, but ability to set appointments for call backs helpful. Receiving a support call one evening outside work hours once was most unexpected and appreciated.
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Posted 5 years ago
Thanks for your insightful feedback, is greatly appreciated. You're absolutely right, the what time on our Hotline service is longer than we would like right now, due to the unexpected large increase on remote support that Covid-19 brought. We're working bring down what times and there are improving all the time. Next time you need the service you should find the wait time is better.
Posted 5 years ago
Excellent service - on time and helpful. Phillip went "the extra mile" to try and solve my issue.
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Posted 5 years ago
Thanks for the great feedback! Will pass this onto Phillip
Posted 5 years ago
The service was great with timing and I don't see how it could have performed any better than what had been given
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Posted 5 years ago
Thanks Daniel! 👍
Posted 5 years ago
I had a problem with the microphone on my computer not working with Zoom. GJ clicked straight onto the "settings" and had it sorted. He sent me a Zoom link from his phone and walked outside to test that we could hear each other. I really appreciated his work.
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Posted 5 years ago
No worries, can't imagine a world without Zoom anymore!
Posted 5 years ago
Sanju was punctual, polite, friendly and highly knowledgeable.
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Posted 5 years ago
Thanks for the feedback Kay! Will pass along to Sanju
Posted 5 years ago
Reset settings Follow up from last job done under quarantine . Job done and checked workmanship up to std .
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Posted 5 years ago
Thanks for the feedback Anonymous 👍
Posted 5 years ago
Pretty well all sorted thank you
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Posted 5 years ago
Thanks Anonymous!
Posted 5 years ago
Your tec Andy , worked on my computer today fixing the mistakes that were made by your tec Derek on the 28th April , After being around 8 years with you I am not happy being charged again ie twice for the same job . This is the first time that you Have Not Guaranteed your work over this time.
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Posted 5 years ago
Hi Rob, glad to hear that we did manage to resolve your issues without any extra charges in the end. Pleased you bought this issue to our attention so that we could make it right for you.
Posted 5 years ago
Good work done over the phone while on lock down.
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Posted 5 years ago
Hi Rob, thanks for bringing this to our attention, we understand this has now been resolved for you as per your latest review.
Posted 5 years ago
Hi Christoff was very professional. He explained things in a straight forward way. He answered all my questions and showed me other things on my laptop. He was patient even when I talked over him. Thanks
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Posted 5 years ago
Thank-you Allie, pleased that Christoff was able to help and be so patient and professional with you
Posted 5 years ago
very helpful
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Posted 5 years ago
Thanks Tim, great to hear
Posted 5 years ago
Good and prompt service, thanks Matt.
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Posted 5 years ago
Thanks for the feedback Susan!
Posted 5 years ago
Prompt and business like.
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Posted 5 years ago
Thanks Danny!
Posted 5 years ago
Very helpful and very patient with a computer dumbo like me.
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Posted 5 years ago
No worries Joe, anytime!
Posted 5 years ago
I wrote a review earlier, very scathing of this service. I received my laptop back from a replacement hard drive that GoW recommended. The keyboard malfunctioned as a result of cleaner fluid leaking into the laptop keyboard. This was diagnosed 2 days later. Was not impressed that GoW did not offer to fix it but recommended a new keyboard as my best option meantime. After contact with GoW senior people after they read my original review. the matter was resolved quickly and I was refunded what i paid for the keyboard. Thank you GoW.
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Posted 5 years ago
No worries Mike, sorry things didn't go as smoothly as intended first time around but glad we go it sorted in the end 👍
Posted 5 years ago
My second callout. Very convenient. Good response on arrival. Hard drive crash on boot up ("CRITICAL PROCESS DIED"). HD replaced. Good estimate of final costs when considering options. I opted for replacement of HD only - about 1/3 price of replacing whole PC (hp All-in-1). Job sheet said I declined A6 processor replacement ("new PC" in my terminology). I do Word & Excel stuff and store family photos etc. so like to have storage and speed for those tools (and future software upgrades), not video games and the like. Call me a Luddite, but I object to replacing a computer after only 4 years ... My decision was graciously accepted and efficiently actioned. I will use them again.
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Posted 5 years ago
HI Stuart, thanks for the great feedback and I hope you enjoy using your computer with its new HD!
Posted 5 years ago
Good service and our wifi issue mostly fixed however the Sonos connection is cutting out periodically.The Spark landline via wifi is not working however I understand that this maybe a Spark issue
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Posted 5 years ago
Hi Wayne, thanks for the feedback - we'll have someone be in touch today to see how we can help with that!
Posted 5 years ago
James You are a 'Diamond' Your Boss Should be Very Proud of YOU; Fred Hayward
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Posted 5 years ago
Thanks Fred! James sure is a diamond (not that we're biased or anything! 🙈)
Posted 5 years ago
good service, have used for many years
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Posted 5 years ago
Thanks Shona!
Posted 5 years ago
Very efficient service, also arrived on time, punctual. Explained Well how things worked.
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Posted 5 years ago
Hi Wilma, thanks for the review! We strive to be on time every time so we appreciate it when clients like yourself appreciate it too!
Posted 5 years ago
Geeks on Wheels is rated 4.8 based on 7,007 reviews