Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,827 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,827 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

Write Your review

Tell us how Geeks on Wheels made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Geeks on Wheels 5 star review on 2nd July 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good expertise, phone manner, remote desk facility and value. Queue to respond can be a little long at times, but ability to set appointments for call backs helpful. Receiving a support call one evening outside work hours once was most unexpected and appreciated.”

Helpful Report

Posted 6 years ago

Thanks for your insightful feedback, is greatly appreciated. You're absolutely right, the what time on our Hotline service is longer than we would like right now, due to the unexpected large increase on remote support that Covid-19 brought. We're working bring down what times and there are improving all the time. Next time you need the service you should find the wait time is better.

Posted 6 years ago

“Excellent service - on time and helpful. Phillip went "the extra mile" to try and solve my issue.”

Helpful Report

Posted 6 years ago

Thanks for the great feedback! Will pass this onto Phillip

Posted 6 years ago

“The service was great with timing and I don't see how it could have performed any better than what had been given”

Helpful Report

Posted 6 years ago

Thanks Daniel! 👍

Posted 6 years ago

“I had a problem with the microphone on my computer not working with Zoom. GJ clicked straight onto the "settings" and had it sorted. He sent me a Zoom link from his phone and walked outside to test that we could hear each other. I really appreciated his work.”

Helpful Report

Posted 6 years ago

No worries, can't imagine a world without Zoom anymore!

Posted 6 years ago

“Sanju was punctual, polite, friendly and highly knowledgeable.”

Helpful Report

Posted 6 years ago

Thanks for the feedback Kay! Will pass along to Sanju

Posted 6 years ago

“Reset settings Follow up from last job done under quarantine . Job done and checked workmanship up to std .”

Helpful Report

Posted 6 years ago

Thanks for the feedback Anonymous 👍

Posted 6 years ago

“Pretty well all sorted thank you”

Helpful Report

Posted 6 years ago

Thanks Anonymous!

Posted 6 years ago

“Your tec Andy , worked on my computer today fixing the mistakes that were made by your tec Derek on the 28th April , After being around 8 years with you I am not happy being charged again ie twice for the same job . This is the first time that you Have Not Guaranteed your work over this time.”

Helpful Report

Posted 6 years ago

Hi Rob, glad to hear that we did manage to resolve your issues without any extra charges in the end. Pleased you bought this issue to our attention so that we could make it right for you.

Posted 6 years ago

“Good work done over the phone while on lock down.”

Helpful Report

Posted 6 years ago

Hi Rob, thanks for bringing this to our attention, we understand this has now been resolved for you as per your latest review.

Posted 6 years ago

“Hi Christoff was very professional. He explained things in a straight forward way. He answered all my questions and showed me other things on my laptop. He was patient even when I talked over him. Thanks”

Helpful Report

Posted 6 years ago

Thank-you Allie, pleased that Christoff was able to help and be so patient and professional with you

Posted 6 years ago

“very helpful”

Helpful Report

Posted 6 years ago

Thanks Tim, great to hear

Posted 6 years ago

“Good and prompt service, thanks Matt.”

Helpful Report

Posted 6 years ago

Thanks for the feedback Susan!

Posted 6 years ago

“Prompt and business like.”

Helpful Report

Posted 6 years ago

Thanks Danny!

Posted 6 years ago

“Very helpful and very patient with a computer dumbo like me.”

Helpful Report

Posted 6 years ago

No worries Joe, anytime!

Posted 6 years ago

“I wrote a review earlier, very scathing of this service. I received my laptop back from a replacement hard drive that GoW recommended. The keyboard malfunctioned as a result of cleaner fluid leaking into the laptop keyboard. This was diagnosed 2 days later. Was not impressed that GoW did not offer to fix it but recommended a new keyboard as my best option meantime. After contact with GoW senior people after they read my original review. the matter was resolved quickly and I was refunded what i paid for the keyboard. Thank you GoW.”

Helpful Report

Posted 6 years ago

No worries Mike, sorry things didn't go as smoothly as intended first time around but glad we go it sorted in the end 👍

Posted 6 years ago

“My second callout. Very convenient. Good response on arrival. Hard drive crash on boot up ("CRITICAL PROCESS DIED"). HD replaced. Good estimate of final costs when considering options. I opted for replacement of HD only - about 1/3 price of replacing whole PC (hp All-in-1). Job sheet said I declined A6 processor replacement ("new PC" in my terminology). I do Word & Excel stuff and store family photos etc. so like to have storage and speed for those tools (and future software upgrades), not video games and the like. Call me a Luddite, but I object to replacing a computer after only 4 years ... My decision was graciously accepted and efficiently actioned. I will use them again.”

Helpful Report

Posted 6 years ago

HI Stuart, thanks for the great feedback and I hope you enjoy using your computer with its new HD!

Posted 6 years ago

“Good service and our wifi issue mostly fixed however the Sonos connection is cutting out periodically.The Spark landline via wifi is not working however I understand that this maybe a Spark issue”

Helpful Report

Posted 6 years ago

Hi Wayne, thanks for the feedback - we'll have someone be in touch today to see how we can help with that!

Posted 6 years ago

“James You are a 'Diamond' Your Boss Should be Very Proud of YOU; Fred Hayward”

Helpful Report

Posted 6 years ago

Thanks Fred! James sure is a diamond (not that we're biased or anything! 🙈)

Posted 6 years ago

“good service, have used for many years”

Helpful Report

Posted 6 years ago

Thanks Shona!

Posted 6 years ago

“Very efficient service, also arrived on time, punctual. Explained Well how things worked.”

Helpful Report

Posted 6 years ago

Hi Wilma, thanks for the review! We strive to be on time every time so we appreciate it when clients like yourself appreciate it too!

Posted 6 years ago

Geeks on Wheels is rated 4.8 based on 7,827 reviews