Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,372 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,372 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels are a mobile computer support and repair task force. We travel to your home or office to fix troublesome computers and help solve your computer problems. We have staff based in Auckland, Hamilton, Cambridge, Tauranga, New Plymouth, Kapiti Coast, Wellington, Christchurch and Dunedin.

Here at Geeks on Wheels, we have have spent more than a decade assisting New Zealanders with their IT needs – we take the stress and frustration out of computer repair and malware removal, so you can enjoy your laptop or computer as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that have been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Rense was ex ellett in his work style. The reason was he explained what was needed in language I understood. Also we had a number of applications that required adjustment and that was completed to my complete satisfaction”

Helpful Report

Posted 4 years ago

Hi Norris, we greatly appreciate the time you have taken to leave us with this outstanding review for Rence! It will definitely be passed on to him as he will be thrilled to hear. Thank you once again!

Posted 4 years ago

“Very knowledgable and efficient geek who sorted all problems and gave good advice.”

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Posted 4 years ago

Woohoo! Thank you Karl, much appreciated and awesome to hear all was sorted. Thanks for the 5 Star review!

Posted 4 years ago

“Glen was excellent! He explained everything clearly in accessible language without sounding patronising. Very pleased with the service.”

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Posted 4 years ago

Hi Tom, thank you so much for taking the time to leave feedback for Glen, we are thrilled to hear that it was a pleasant experience. We will definitely pass this on to him!

Posted 4 years ago

“Always on time, very efficient and friendly people - I can't recommend them highly enough!!!”

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Posted 4 years ago

Hi Marian, thank you so much for the high recommendation! It is greatly appreciated and we look forward to helping you out again in the future.

Posted 4 years ago

“Friendly, helpful and would recommend Bryn to others. Just needs to ask older people if they have a Gold Card before making final transaction, :-).”

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Posted 4 years ago

Thank you very much Sue for the feedback for Bryn, it is greatly appreciated. On the Gold Card note, we will apply that to your profile right away so it will take effect from the next appointment onwards. Apologies about that and thank you for the feedback!

Posted 4 years ago

“Not a great experience. I had arranged to have the computer picked up at 8 am because I had to go to work. It was my first day at a new job. Harry arrived after 8.30 because he'd ignored my directions and used google instead (he told me he'd done this). So google wasn't as accurate as the person who actually lives here! I got to work late and really flustered. Usually you guys are good.”

Helpful Report

Posted 4 years ago

Hi Megan. Thank you for taking the time to provide us feedback on the service we provided at this visit. It is very disappointing that on this occasion we relied too heavily on technology instead of heeding the clear and accurate advice given to us by you, leading to being late and compounding your stress of starting a new job. We normally pride ourselves on our promptness with over 90% of our visits being on or before the time planned by our call center! I would love to discuss this experience in more depth with you personally and see how we can rectify the poor service you have received this time around. I will attempt to make contact with you tomorrow (outside work hours!) to have a chat! Again, thank you for taking the time to leave feedback and for giving us an opportunity to improve.

Posted 4 years ago

“Rence was very professional and helpful.He was patient with teaching me about how to do a variety of things on my lap top. I am electronically challenged and he displayed excellent customer service skills in guiding me and explaining.”

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Posted 4 years ago

Hi Heather, it is great to know that one of our newest members of the Team is doing so well right out the gate (we always try pick the best of best but it is re-assuring to know). Thank you so much for taking the time to leave us this review, and please feel free to request for Rence in the future if need be!

Posted 4 years ago

“Rohan arrived on time, provided expert service and sound advice, fixed our computer issues. I am now replacing my 10 year old Toshiba with a new geeks on wheels supplied replacement. Great service thanks Rohan.”

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Posted 4 years ago

Hello Steve! Thank you so much for taking the time to leave a review about your experience with us. We are sure you will definitely enjoy the new, much faster, replacement PC! Please feel free to request for Rohan to return to assist with the setup if need be (and if that's not happening already). Much appreciated once again!

Posted 4 years ago

“Great helpful service, much appreciated. thank you.”

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Posted 4 years ago

Hi Colin - it is our pleasure and you are most welcome! Thank you for feedback.

Posted 4 years ago

“Serviceman spent a lot of time checking but found nothing wrong with my laptop. Problem (slowness) apparently caused by internet provider. Cost was quite high to be told there is nothing wrong with my laptop. Vodafone technician told me a call to them would have solved the problem without a cost. I know there is a minimum charge of 1 hour and I am disappointed serviceman did not find the cause of problem within that hour.”

Helpful Report

Posted 4 years ago

Hi Kelvin. Thank you for letting us know your thoughts on our service. We work really hard to offer the BEST customer experience, so we are naturally a little disappointed that your experience hasn’t quite reached a 5-star standard. I'm keen to explore this more with you to find areas in which we can improve so I invite you to call 0800 424 335 and ask to speak to Andy Parkyn (Geek Development Manager).

Posted 4 years ago

“Excellent and very professional service from HarryB. Would give HarryB and Geeks on Wheels a 100% rating.”

Helpful Report

Posted 4 years ago

Hi Linda - Thank you very much for the lovely review for HarryB, we are thrilled to hear and the 5 stars means a lot!

Posted 4 years ago

“I have purchased a new computer and would be pleased if you could set it up as soon as possible.”

Helpful Report

Posted 4 years ago

Hi Beverley, thank you for letting us know! Please feel free to call our Call Centre on 0800 424 335 or alternatively submit a booking request via our website (https://www.geeksonwheels.co.nz/contact-geeks-on-wheels/book-a-geek/). We will arrange a time that suites :).

Posted 4 years ago

“Peter was fantastic. He not only resolved the problem we had, but also explained the process and what was required. Great experience”

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Posted 4 years ago

Hi Sarah, thank you for the lovely feedback for Peter, it is fantastic to hear that all went smoothly and we will be sure to pass this on to him! Much appreciated.

Posted 4 years ago

“Very good service. Did everything I wanted and more. Am so glad I used them.”

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Posted 4 years ago

Thank you Patrick, we are glad that you got to experience our great service and thank you for taking the time to leave us this awesome review!

Posted 4 years ago

“Excellent support great understanding of customer service friendly and professional”

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Posted 4 years ago

Hi Jenny, thank you so much for the wonderful review and kind words! All of what you mentioned is something we pride ourselves in achieving, so it is reassuring to hear this.

Posted 4 years ago

“Terrence is great!”

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Posted 4 years ago

Thank you! We will be sure to pass this on to him.

Posted 4 years ago

“PUNCTUAL, UNDERSTOOD MY NEEDS, FELT COMFORTABLE WITH HIM AND SUPPORT PROVIDED”

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Posted 4 years ago

Hi Geoff, thank you very much for the wonderful review - glad to hear it was good!

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Much appreciated!

Posted 4 years ago

“Knows his stuff. Simple explanation much appreciated”

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Posted 4 years ago

Thank you Barney for the great review, we are more than happy to hear!

Posted 4 years ago

“Great service, quick & easy efficient. Please note the correct spelling of my surname .i .e. Harford-Brown. Thanks”

Helpful Report

Posted 4 years ago

Hi John, thank you so much for the fantastic review! Apologies about the incorrect spelling of your surname, we have amended this on your customer profile so will be correct going forward. Thank you for letting us know.

Posted 4 years ago

Geeks on Wheels is rated 4.8 based on 7,372 reviews