Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,681 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,681 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 2nd July 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“So we switched from One NZ to Spark..and all of a sudden our internet goes out. Smack bang in the middle of the Rugby and Cricket World cups..Not ideal. Called GOW around 10am..technician booked for 3.15..fixed by 3 :30. Phew! A great service”

Helpful Report

Posted 2 years ago

Hi Peter! It's great to hear that we were able to get you back up and running with your recent internet outage after changing providers! Internet is certainly an important factor in everyone's life now (especially when the Rugby and Cricket World Cups are on!) so we definitely recognize that it's critical to try and get there to help you as soon as possible! We are thrilled to hear we managed this for you and were able to get you going so quickly! Thank you for the 5-star review!

Posted 2 years ago

“Most helpful and patient”

Helpful Report

Posted 2 years ago

Hi Kate! Thank you for the 5-star review!

Posted 2 years ago

“Jacob phoned ahead to confirm the appointment on arrival he explained the process, Once given our problem requirements Jacob addressed each one professionally and gave us detailed feedback on each task, he was efficient, knowledgable and pleasant to deal with.”

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Posted 2 years ago

Hi there, Alan! We are thrilled to hear that Jacob was able to give you such a great experience! Covering each issue that arises clearly and with detailed feedback is important to us, so that everyone knows what has happened and what the best solution is, so you can make informed decisions on your tech! We're proud to know Jacob was able to offer this to you! Thank you for the review.

Posted 2 years ago

“Fantastic service. Helpful and knowledgeable, got everything done that I needed help with, and more. Would definitely recommend, very professional service and great that you can visit on a weekend.”

Helpful Report

Posted 2 years ago

Hi there! Thank you for the great feedback on our service! We always want to be offering great service, through our knowledge and tech skills, which should then lead up to being able to do everything that we would need to complete in an appointment! Thank you again for the 5-star review!

Posted 2 years ago

“Very happy with the service I received when using Geeks on Wheels. I had a list of several things I needed done and all were completed. I have used them previously and will again if needs arise. Thanks Tim.”

Helpful Report

Posted 2 years ago

Hi Christine! If you're happy, then we're happy! We always want to offer top-level service for all our customers, and a big part of that includes going through those lists that build up and helping clear them out! Thank you for your continued support of us, and we will be more than happy to help in if any future issues arise!

Posted 2 years ago

“Sam was great and did an outstanding job”

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Posted 2 years ago

Hi Richard! We are proud to know that Sam has given you such a great experience! Thank you for the 5-star review!

Posted 2 years ago

“Great service as always. Taylor was very knowledgeable and helpful.”

Helpful Report

Posted 2 years ago

Hi John! Thank you for sharing your experience with Taylor, we will pass this review onto him to let him know that he is doing a great job!

Posted 2 years ago

“Thanks for prompt response and for taking my various problems (due to incompetence) seriously!”

Helpful Report

Posted 2 years ago

Hi Barbara! We are happy to have helped with a prompt response and problem-solving! We are happy to help at any level of technical knowledge and skill for our customers because we understand that everyone has tech troubles! Thank you for the 5-star review.

Posted 2 years ago

“Tim is very helpful and always explains what he is doing and why. As older clients his help is invaluable.”

Helpful Report

Posted 2 years ago

Hi there! We are thrilled to hear that Tim was able to be such a great asset to you! It's important to us to ensure that no matter age or tech knowledge, we treat everyone the same and give them clear instructions and assistance, so that we can upskill our customers! Thank you for the review!

Posted 2 years ago

“Always call before the appointment and always polite.”

Helpful Report

Posted 2 years ago

Hi Cynthia! Thank you for your feedback, we always aim to have clear and polite communication with our customers so they are always aware of what is happening, so your review reaffirms our beliefs! Thank you again for the 5-star review!

Posted 2 years ago

“while the gentleman who turned up was sincere and new what he was doing the same could not be said of the previous staff member who has ended up costing me alot more through not doing as he was asked and yet told me he had ,the responce from geeks on wheels to my issues was very poorly handled , i feel that having been a client for a number of years i have been bably let down ,”

Helpful Report

Posted 2 years ago

Hi there Steve, we are sorry to hear that you've had this experience. We're glad to know that our latest technician was able to help and give you a great experience, but we are disappointed to know our previous two technicians weren't up to the same standard we expected. We will let a manager know and get them to look into it and get in contact with you ASAP.

Posted 2 years ago

“Geeks on Wheels are brilliant to deal with from start to finish. We have been delighted to have both Sam and Regan in our home. Regan was absolutely brilliant in sorting out our old and new iPhones and a couple of 'stuck' problems with our new TV. Thank you again Regan. Geeks on Wheels are great.”

Helpful Report

Posted 2 years ago

Hi Anne! We are so proud to know that both Sam and Regan have given you such a great experience getting your new iPhones up and running as well as resolving your TV troubles! We are always wanting to offer incredible customer service, and so we are so happy to know that Regan and Sam both attributed to that for you! We will let them know they did such a great job for you! Thank you!

Posted 2 years ago

“I have found the service great. Jessie B was on to it quickly and we finally got there after 2 calls. Our systems are working better than they have been in the past.”

Helpful Report

Posted 2 years ago

Hi Paul! We are thrilled to know that Jesse was able to help improve your system to be better than before! We always want to take our customers on a journey and lead to an improvement in their tech setup! So we are proud to know that Jesse achieved that for you! Thank you for the great review!

Posted 2 years ago

“I had amazing service from Geeks on Wheels. It was friendly and professional, and I feel like my devices were in safe hands!”

Helpful Report

Posted 2 years ago

Hi there! We are so happy to know that you had such a great experience with our technician! We always want our customers to feel like they're getting the best service possible, and having technicians who are friendly, but also capable is important! Thank you for the 5-star review!

Posted 2 years ago

“I know I can trust the Geeks to keep my info safe”

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Posted 2 years ago

Hi Adiranne! Thank you for the great review and trust in our services!

Posted 2 years ago

“Great service explained clearly what was happening”

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Posted 2 years ago

Hi Kerrie! Thank you for the 5-star review and feedback on our service!

Posted 2 years ago

“Responded quickly to our request for Geeks assistance. Keiran carried out a though and excellent job. Well done”

Helpful Report

Posted 2 years ago

Hi David! Thank you for sharing your experience with Kieran! We're proud to know that he was able to be thorough and provide such an excellent service! If you ever have further tech troubles, feel free to give us a call!

Posted 2 years ago

“Alex was fantastic. Although she was giving me the (not unexpected) bad news that my 8 year-old laptop is slowly dying, she fixed the immediate problem of intermittent disconnection from the wifi by providing me with an adaptor. She is also coming back to transfer everything from my old laptop to my new one. Thanks Alex!”

Helpful Report

Posted 2 years ago

Hi Michael! We are so thrilled to know that Alex has been able to help get you up and running temporarily with the internet on your old laptop until you get the new one set up and transferred! We always want to be able to offer you the best solution possible, so it sounds like you've certainly gotten that! Thank you for the great review, and we will be sure to send your thanks Alex's way!

Posted 2 years ago

“I think that Taylor made a good job of doing what was required to put things back to normal for me. In the event that I require assistance in the future I will be contacting Geeks to put things back to normal. Thanking you. Peter”

Helpful Report

Posted 2 years ago

Hi Peter! Thank you for sharing your experience with Taylor! We will be sure to pass this on so he knows that he's doing a great job! We also will be more than happy to send him back out to help with any future tech troubles that my crop up! Thank you again for the great review!

Posted 2 years ago

“Jared has been wonderful with keeping me updated as to time of arrival to connecting ,explaining and getting me sorted with a new lap top which was not an easy process for me. He was always patient and understanding, , Thank you”

Helpful Report

Posted 2 years ago

Hi Kay! We are so thrilled to know that Jared has been such a great asset to you in getting yourself set up with a new laptop! We always want our technicians to be patient and helpful with their explanations so our customers can get the best information possible for them! Thank you for the great review!

Posted 2 years ago

Geeks on Wheels is rated 4.8 based on 7,681 reviews