Geeks on Wheels Reviews

Name: Geeks on Wheels
Rating: 4.84

4.8 Rating 7,580 Reviews

97 %

of reviewers recommend Geeks on Wheels

Company Reviews

Metrics

Info

4.8

Based on 7,580 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Geeks on Wheels:

Geeks on Wheels is a mobile computer support and repair task force. We travel to your home or office to fix troublesome technology and help solve your computer problems.

We have staff based across New Zealand in Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Taupō, Hawke's Bay, New Plymouth, Kapiti Coast, Wellington, Palmerston North, Nelson, Christchurch, Ashburton, Dunedin and Invercargill.

Here at Geeks on Wheels, we have spent over two decades assisting New Zealanders with their IT needs – we take the stress and frustration out of tech repair, malware removal and everything in between, so you can enjoy your laptop, computer, smart TV, Wi-Fi network and other technology, exactly as you are meant to.

We have a genuine, customer service-based philosophy, delivering the experience and expertise you should expect from a team that has been visiting Kiwi homes since 2005.

Visit Website

Phone:

0800424335

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Geeks on Wheels 5 star review on 18th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The technician said after less than 5 minutes of looking at my 6 year old macbook, that the cost of repair would be $600 to $800 and would only have a few weeks of warranty. The technician advised that as the macbook was old, I should buy a new macbook for about $1800.oo. I followed the technician's advice and bought a new macbook. After a week or so I dropped my old macbook off to Pb tech, they replaced the harddrive and gave a one year warranty and charged $169.oo. I complained to Geeks and received a $145.oo refund for the cost of their service. Very disappointing and a huge waste of money during extremely hard times financially.”

Helpful Report

Posted 4 years ago

Hi Peter. Thank you for taking the time to leave us a review and apologies for the poor service provided to you on this occasion. We have been doing some more investigation into the situation of your appointment and our previous remedy and are keen to discuss this matter further to see if we can get to a more suitable resolution. We will be making contact with you directly today to discuss.

Posted 4 years ago

“I was really pleased with the service I received from Joseph at GOWs. He's calm, friendly, efficient, very patient and is very good at training a non-technical computer user. Always service with a smile, and I felt I could ask any question at all. I would recommend him to friends and family.”

Helpful Report

Posted 4 years ago

Hi Anne - wow! This is absolutely awesome to hear and we’re thrilled to that Josephs visit was a grand one! Please feel free to request for him any time you like when you call back. We appreciate the recommendations and word of mouth!

Posted 4 years ago

“Excellent service and resolved all the issues concerned”

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Posted 4 years ago

Hi Gordon, we greatly appreciate the feedback and are super glad to hear!

Posted 4 years ago

“Very informative, helpful and efficient.”

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Posted 4 years ago

Thank you so much Kay!

Posted 4 years ago

“Highly efficient service. Technician went beyond the strict call of service. One small down. When booking service I had mentioned there was most likely a modem problem, but the tech did not arrive with a replacement - said he had not been informed of this. However, I was able to sourced a suitable modem/router and he returned in the evening to set up: so very satisfied and all is now working.”

Helpful Report

Posted 4 years ago

Hi there - thank you so much for taking the time to leave us with this review. Apologies about the message not being passed onto the tech for the appointment. We always have the ability to pause an appointment (therefore pausing the cost) and returning with the required equipment if this does come up. However we are glad that everything got sorted out in the end! Greatly appreciate you leaving us this feedback!

Posted 4 years ago

“Hi, Thanks for all your help, Rence went the extra mile( literally )for me, thanks for a job excellently done, E.Janet Cawood”

Helpful Report

Posted 4 years ago

Hi Janet, thank you so much for the wonderful review for Rence, we are thrilled to hear that he went above and beyond expectations! We will be sure to pass it on to him as he will greatly appreciate it.

Posted 4 years ago

“The work done today was done expertly and fast. Please disregard the information about the delivery as there was none.”

Helpful Report

Posted 4 years ago

Hi Edward, thank you very much for the excellent review and 5 Stars! We are glad to hear everything was sorted. And not a problem, we will disregard it, thanks for letting us know.

Posted 4 years ago

“JP a good communicator. Explained why dong things.”

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Posted 4 years ago

Thanks Diana! Customer communication is something we pride ourselves in so this is great to hear. Greatly appreciated.

Posted 4 years ago

“Great service”

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Posted 4 years ago

Thank you Laura!

Posted 4 years ago

“Excellent service”

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Posted 4 years ago

Thank you Clarry!

Posted 4 years ago

“We really like using Geeks on Wheels and the service is excellent. It was just disappointing that when we went to use the computer it had a password/passcode on it that we didn’t know so we can’t use the brand new computer that we paid nearly $3000.00 for. We now have to get the tech back and we have busy lives which is a pain.”

Helpful Report

Posted 4 years ago

Hi Derek, thank you for letting us know. It can be a bit disappointing when things like this happen, so our apologies that this was the case. We have passed on the message to the tech in question who has sent you an email with the details earlier this morning. If you are not able to resolve it with the provided details then feel free to call the Call Centre on 0800 424 335 and we'll be able to book a Follow Up appointment at a time that suites yourself to get it resolved.

Posted 4 years ago

“ReubenR was professional, prompt and efficient. A real bonus to your workforce.”

Helpful Report

Posted 4 years ago

Hi Lynn, thank you for the kind words - we will be sure to pass this on to Reuben as he will greatly appreciate it as we do!

Posted 4 years ago

“Thank you Rueben for sorting out my issues and writing down some notes for me. As always great service. Bridget”

Helpful Report

Posted 4 years ago

Hi Bridget - it is fantastic to hear that Reuben tackled the problems on hand and left you some helpful steps. Thank you for taking the time to leave us with this review!

Posted 4 years ago

“Peter was excellent he explained everything clearly so I could see how to manage it. Excellent.”

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Posted 4 years ago

Hi Pat, that is awesome to hear! We will be sure to pass this on to Peter as it will mean a great deal to him. We look forward to seeing you again.

Posted 4 years ago

“Great service. Polite, helpful, reliable.”

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Posted 4 years ago

We are thrilled to hear Winifred, thank you very much for the honest review!

Posted 4 years ago

“Great service and very helpful for people like me that have very little IT knowledge”

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Posted 4 years ago

Thank you very much Tony! We are always willing to help anyone with varying IT knowledge, so no worries. Much appreciative.

Posted 4 years ago

“Great service very friendly and was lovely reminder re my protection cover. Well done”

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Posted 4 years ago

Thank you Judith, this is awesome to hear! Glad you are all sorted now and have piece of mind.

Posted 4 years ago

“The service was efficient and thorough. Weonsuk is friendly and a great communicator. He made sure I was able to follow what he was doing and that I understood how to use my computer well before he left.”

Helpful Report

Posted 4 years ago

Hi there, thank you very very much for the kind review for Weonsuk! We are thrilled to hear that it was a great experience. He does pride himself in customer service so he will be very happy to hear this when we pass it on! Greatly appreciate you taking the time to leave it for us.

Posted 4 years ago

“Great prompt service. Tec was quick and very good at customer service”

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Posted 4 years ago

Many thanks Alan! Much appreciated for the kind and honest review. We pride ourselves in customer service so this is great to hear.

Posted 4 years ago

“Kevin was very helpful and gave most useful advice.”

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Posted 4 years ago

Hi there, thank you so much for the wonderful review for Kevin, we greatly appreciate it and will pass it on!

Posted 4 years ago

Geeks on Wheels is rated 4.8 based on 7,580 reviews