Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,322 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 21st December 2025

313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product and good customer service.”

Helpful Report

Posted 2 years ago

“Disappointed with my latex mattress. It was very well wrapped, however, had a dirty mark on the mattress. Which was obviously on before it was wrapped. The cover also has a few clicks in the material. Reading through the terms and conditions there does not seem very much you can do if you are not happy with the mattress that does not incur the expense of returning it. The mattress arrived on Tuesday and is still giving off an unpleasant smell although I have had the windows open.”

Helpful Report

Posted 2 years ago

“Lindsay was great at helping me choose my mattress, all the staff were really friendly and it was a great price, Really happy with the Get Laid Beds team!”

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Posted 2 years ago

“Recently bought the traditional country bed with assembly service We love the bed. It was delivered and assembled by 2 very polite friendly young men, Adam and Vin.”

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Posted 2 years ago

“We had a doubt about measurements and we contacted them, very quick and kind costumer service”

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Posted 2 years ago

“Bought a bed from Get Laid Beds recently, and another from a different retailer. The experiences could not have been more different, and Get Laid Beds came out on top by a mile! Get Laid Beds provided clear and exact information about when to expect delivery. The deliverer/installers, Chris and Susan, were from the company, knew what they were doing, arrived promptly, got the bed into position and put together very quickly, and were all around marvellous. Excellent installation. The bed itself is marvellous. I love going to bed smelling the freshly-planed wood smell. It's exactly as described, a good sturdy wooden construction. Very very happy with this purchase.”

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Posted 2 years ago

“Beautiful.”

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Posted 2 years ago

“We bought two bed with storage underneath. They are made to last, the quality is outstanding. Well worth paying a little bit extra for handmade beautiful beds made in the UK. So glad we found this company. Would highly recommend.”

Helpful Report

Posted 2 years ago

“Ordered the Maple Floating Bed with a two-week manufacture period and the bed arrived promptly two weeks later in five boxes. The maple was beautiful, however, one of the headboard pieces was damaged in transit, the box was dropped from height and the other boxes had banding damage, causing some minor damage to slats (no impact to appearance). The boxes had minimal packing material and low-quality outer cardboard boxes (eco-friendly, but killed a whole tree to replace the hardwood). Difficult to blame the carrier considering the quality of the packaging. On closer inspection, one of the other three headboard pieces was badly warped and needed considerable force to straighten. Jointing biscuits were supplied; however, these would have been inadequate over time to maintain a uniform headboard appearance. I didn’t consider the pine slats as high quality (as supplied by other companies) and had holes drilled everywhere but where they were needed for the bed design, obviously from some other bed. There were no holes drilled in the maple bedside for the location of the slats or markings/holes in the slats for assembly. When I enquired, I was informed it should be okay to screw through the pine slat into the maple bedside, and if anything split new items would be supplied, and in fact not to drill as this would weaken the wood and could invalidate the warranty? When I enquired about slat spacing, they informed me to start in the middle and work outward with spacing as required, unfortunately, most modern mattresses have a max/min spacing of slats, so you need to verify before purchase. If conducting self-assembly, you need some experience; a tape measure and I would use a drill for pilot holes, but you would need to carefully maintain a ninety-degree angle into the hardwood bedside or you could cause a lot of damage. I was informed all the headboard pieces would be replaced on the same day so I thought I would give it another chance. The carrier arrived with no replacements and took away the defective items. When I telephoned, I was informed the replacements could not be located, maybe lost in transit, if they ever left the manufacturer?”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your review. We not only welcome your feedback, but also take issues like this very seriously, and we are constantly reviewing orders like yours as part of our continuous learning and improvement program. The managers involved in the Workshop and the Transport department will be made aware of your concerns and we will endeavour to make changes wherever we can and manage individuals concerned accordingly. Your full refund has been processed back to the original method of payment used. Please accept our apologies for the quality and delivery issues you have experienced. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Good quality, sturdy bed. Good value for money and pristine delivery and assembly service”

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Posted 2 years ago

“Very straightforward ordering process. The Tokyo frame exactly as described. Arrived on time and I was kept up to date with how the order was progressing. Excellent customer service at every stage.”

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Posted 2 years ago

“Regular updates on the progress of order. Good quality service and product.”

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Posted 2 years ago

“Delivery perfect and we are so happy with the look and sturdiness of this bed. Looks great in our attic room. Very modern and we are really pleased.”

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Posted 2 years ago

“Get Laid Beds has asked me to write a review when unfortunately my bed was not delivered as arranged. They have promised to make good their mistake by making me a new bed and delivering it within the week. Wish me luck!”

Helpful Report

Posted 2 years ago

Good morning, Thank you for your review. We are very sorry that your original bed was not delivered as booked despite leaving Get Laid Beds on time and as expected. We arranged for a full replacement to be made and delivered within 4 days of the original failed delivery. I can see that this has been successfully received by you. Once again please accept our apologies for the failed delivery. Kind regards, Marie Customer Service Manager

Posted 2 years ago

“Great bed, great service.”

Helpful Report

Posted 2 years ago

“Smooth delivery, and great quality beds. Whilst we really liked the bed, we were disappointed with the customer service. We were told by staff that it’s easy to put the super king ottoman bed together, turned out that instructions are minimal and unclear which made putting it together a bit of a nightmare. We’ve expected more, especially for the price we paid. Beyond that, very happy with the bed!”

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Posted 2 years ago

“Great price bed, love the fact you can choose what colour and very fast delivery”

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Posted 2 years ago

“I have a mixed review for the bed I bought. The bed came on the agreed day with no delays and customer service was helpful. On receiving and start assembling it I started notching a lot of imperfections on the wood. Small chips, glue residue, some rough unpolished areas and then the big issue came when I saw that one of the bed legs was not matching the other three. It was from same wood but probably another part/different batch. I spoke to customer service but they advised it can’t be changed as it is not “faulty”. Otherwise the bed frame looks overall nice if I don’t pay attention to details and it is sturdy. So overall, for the price I payed I was expecting a better attention to detail. An average overall feedback. Reading previous reviews I was expecting somewhat better standards and my expectations were high.”

Helpful Report

Posted 2 years ago

“So impressed with Get Laid Beds, from ordering, through to delivery I cannot fault in anyway. Ordering was simple and communication of delivery was great. The bed was delivered when they said they would and the tracking was a nice feature as well and being called 30 mins beforehand. The team who delivered were very friendly and the quality of the bed is great, we love it thank you. I definitely recommend”

Helpful Report

Posted 2 years ago

“Really great quality bed, on time, and expertly installed by a cheerful staff member.”

Helpful Report

Posted 2 years ago

Getlaidbeds.co.uk is rated 4.4 based on 2,322 reviews