Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.38

4.4 Rating 2,322 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,322 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 21st December 2025

313

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disappointed. I ordered the beds and mattresses via phone because i did not want to make a mistake with sizes etc. My beds and mattresses arrived today. Both mattresses are too big for the frames. The bottom mattress in particular lacks sufficient headway to be pushed under the top bed. I would have thought that the person who guided me through the order would have known that the mattresses were unsuitable. It is possible because of this that your drivers did not provide the supposed full white glove experience that i paid for when they realised. I was on the phone when they hurriedly left my apartment and by the time i went into the room to check, they had left the mattresses unpacked. The whole setup is an eyesore. As you can see from the picture, the bottom mattress is a tight squeeze and everything frankly is unsatisfactory. Coupled with the delivery debacle, i am very displeased! I'd give a zero star if possible. I trust that someone will look into resolving this.”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for your recent reviews. We are very sorry to hear that you have received something you were not expecting. I can see that you are in contact with the Technical Supervisor and they have explained that there has been an error with the measurements on the guest bed legs and they have been made too tall there for making the space between the two beds smaller than normal. Our drivers will not remove mattress packaging in any instance as this would deem your mattresses unreturnable. This is up to yourself to do, as stated in all terms on the website along with any other company mattresses are non returnable if the packaging is removed due to hygiene, this information is available to your before, during and after purchase on the website. The drivers would not normally inform you of this as this is standard practice and would have been no different for yourself on this occasion. The size of the mattresses and the need to customise the top bed was discussed fully at point of sale, the agent fully informed you of what we will need to do to enable the mattress to fit under the bed, this was stated at the beginning of the call and again towards the end when you questioned this. We can provide the calls for you if you wish to listen to as all calls are recorded for training purposes. We have offered a full explanation and apology for the mistake and are organising replacement parts to be sent out to you. This is certainly not what we would like for our customers and we of course want to put the mistake right for you. Please do respond to the Technical Supervisors emails and this can be rectified ASAP for you. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Beautiful design, very rustic - just what i wanted to give my room a beachy vibe!”

Helpful Report

Posted 2 years ago

“Excellent product. The bed is very well packaged and posted. Very simple to assemble and feels quality. Customer services were totally excellent. All in all a very good company and product”

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Posted 2 years ago

“Lovely & stylish British handmade bed. Really enjoyed building it up to admire the quality. Was delivered on time and was notified along the way from order to delivery. FAB!”

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Posted 2 years ago

“Bed was exactly what I wanted that I couldn't get anywhere else. Communication was good and bed is very well made.”

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Posted 2 years ago

“Excellent service and quality. The bed was really easy to assemble. Very comfortable and good looking. Deco Bed (King size) - Coffee bean”

Getlaidbeds.co.uk 5 star review on 26th February 2023

Helpful Report

Posted 2 years ago

“Can’t write a review just yet, as the bed is not made due to building work. I did not see any screws however, is that correct?”

Helpful Report

Posted 2 years ago

Good Afternoon, Thank you for taking the time to leave a review. With White Glove deliveries the bed frame is partially assembled already as it arrives. The additional screws will be tucked into the protective packaging on the legs. If they are not there please do contact Customer Service directly to have a new set sent out to you via first class mail. Please email them at hello@getlaidbeds.co.uk and place your order ID in the subject title so they can find your order. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Excellent quality. No fuss ordering. Perfect delivery. Nice to support a British company with no hassle”

Helpful Report

Posted 2 years ago

“Bed looks lovely, we had a few problems installing it - the middle plank was too long but luckily we had the equipment to cut it. And the screws that go inside the hardwood frame of the bed were too short - but we had longer ones in the tool box. Make sure you have a power drill to install. Apart from that everything looks lovely and very comfortable.”

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Posted 2 years ago

“I love my bed. It’s beautiful. Delivered on time and expertly put together quicker than I could boil the kettle. Recommend.”

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Posted 2 years ago

“Very good quality bed,easy to assembled highly recommended...”

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Posted 2 years ago

“The bed arrived as scheduled in 3 boxes. Assembling was a little awkward so will need a least one other person (if not two) and a good electric screwdriver. Great quality - Looks and feels great.”

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Posted 2 years ago

“Really happy with the bed, easy to assemble and oh so comfy...”

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Posted 2 years ago

“Excellent service. My order arrived on time. The bed was professionally assembled within minutes. Very clean. No mess.”

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Posted 2 years ago

“Delivery was perfect, excellent communication. Cannot review the mattress as yet as it arrived today. Bed frame looks nice and sturdy.”

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Posted 2 years ago

“Lovely bed, excellent service”

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Posted 2 years ago

“The bed is a good quality product but the clarity of the assembly instructions was very poor. It didn't help that there were stickers on the components that did not seem to relate to the assembly. I assume they are related to the company's production process. It also took a lot of work to assemble the bed, requiring a mallet and quite a bit of brute force, which I think a lot of people might struggle with.”

Helpful Report

Posted 2 years ago

“We love our new bed frame! Easy to put together & nice delivery guys! Definitely recommend ♥️”

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Posted 2 years ago

“The bed arrived on time and with excellent communication ensuring I did not have to sit around waiting. I recommend getting the bed fitted as it is not as easy to put together as you may imagine but the guys who fitted it were quick and very professional. If I ever need another bed this is the firm for me.”

Helpful Report

Posted 2 years ago

“Totally flat pack. Seems not good value for money. It’s very difficult to get a refund. Have to wait for collection and they charge £25 . Apparently another 14 days to wait for the refund. A very very bad experience.”

Helpful Report

Posted 2 years ago

Good Morning, Thank you for taking the time to leave a review. We are sorry that you did not understand that your frame would be delivered in flat packed format, in single panels. You decided to return the item due to this misunderstanding. The products were not faulty, therefore in normal circumstances you will need to return the items at your own cost, however we have arranged a collection for you. Once it has been returned to us you will receive the refund of the cost of the beds frame. You will not receive a delivery fee refund. This is the £25 that will be withheld from the refund. No extra charges will be made. I'm sure you understand that no company can refund you the total cost for an item that you still have possession of. The collection that we have arranged is for 3 days time. You are still welcome to make your own arrangements for a different return date. Once the items have been accepted and checked as fully returned your refund will be processed. This can take up to 14 working days to complete, however this is generally much sooner than this. We are very sorry for any inconvenience caused buy the way in which your order was delivered. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

Getlaidbeds.co.uk is rated 4.4 based on 2,322 reviews