Getlaidbeds.co.uk Reviews

Name: Getlaidbeds.co.uk
Address: Barn 3-5, Wharf Way, Leicester, Leicestershire
Rating: 4.40

4.4 Rating 2,126 Reviews

84 %

of reviewers recommend Getlaidbeds.co.uk

4.4

Based on 2,126 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

020 3695 2463

Email:

hello@getlaidbeds.co.uk

Location:

Barn 3-5,
Wharf Way,
Leicester
Leicestershire
LE2 9UT

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Getlaidbeds.co.uk 5 star review on 23rd August 2025

306

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication and the ordering, and delivery all very good”

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Posted 2 years ago

“Great bed and service thankyou”

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Posted 2 years ago

“Good solid bed. Looks great. Arrived on time. Easy to assemble”

Getlaidbeds.co.uk 5 star review on 11th December 2022

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Posted 2 years ago

“Arrived damaged very upset. Don't trust online beds. Good quality bed though.”

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Posted 2 years ago

Good Morning, We are very sorry for the way in which your delivery arrived to you. We work closely with our couriers and it is disappointing to see an item delivered with delivery damage. Please email directly to customer service at hello@getlaidbeds.co.uk with photos of the damage and they can look into getting this resolved for you. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“This is our third bed from yourselves and as always, delighted with the workmanship and customer service. Cant fault the quality and ease of ordering.”

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Posted 2 years ago

“Really really good quality and easy to install”

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Posted 2 years ago

“Delivery on time, good quality mattress and very comfy.”

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Posted 2 years ago

“Customer service was great in terms of enquiring before purchase. The bed was relatively ok to assemble although if the option to have someone do it, was available, I would recommend you go for it. The quality is great and we are v happy with the bed. Would definitely recommend.”

Getlaidbeds.co.uk 5 star review on 9th December 2022

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Posted 2 years ago

“Delivery was prompt and communication was great via email. Highly recommended Get Laid Beds.”

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Posted 2 years ago

“From start to finish, flawless customer service. Super helpful, efficient, timely and the quality is amazing too. Bought it made to measure and turned out even better than expected. Absolutely worth the purchase.”

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Posted 2 years ago

“Excellent quality bed and the delivery guys who assembled it were first class. I’m so glad I paid extra for assembly! Very pleased with our purchase.”

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Posted 2 years ago

“Incredible quality and looks beautiful! The instruction manual could use a bit of proofreading though. Had to redo a handful of screws because the instructions said to use the black (round-headed) screws instead of the flat silver ones”

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Posted 2 years ago

“Excellent service and product. Couldn't be happier. The bed is super comfy. The assembly team, we're quick, clean, efficient and very well-mannered. It is surprising how many pieces of wood there were so unless you really enjoy DIY, it's a service well worth paying for. We had two full-size drawers included and being on wheels they slide out really easily.”

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Posted 2 years ago

“Superbly made, carefully delivered and all parts complete. All parts lined up perfectly so assembling was easy. This is our third GLB item and we will order again for sure”

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Posted 2 years ago

“I purchased two beds and mattresses and I absolutely love them. The quality of the beds is very high and they were quick to assemble. Also, the delivery team, Chris and Susan were brilliant, thank you so much.”

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Posted 2 years ago

“Ordered a bed. Bed was well made, easy to put together and was a decent quality for price. Delivered on time. No complaints.”

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Posted 2 years ago

“Arrived on time by polite and nice delivery driver. Excellent quality bed. Very happy, thank you.”

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Posted 2 years ago

“the bed base itself is fine, and the drawer underneath works well. HOWEVER, their delivery was APPALLING. I paid for assembly and the delivery guy was in a huge rush and just said there was no parking and dumped the bed in its box in my front hall and left. I spent 45 minutes on the phone begging for them to come back as I really needed the bed assembled on the day I had confirmed weeks before. They claimed it was because there was 'no parking' but the guy just did not want to assemble! The delivery office told me no one could come back as they were too busy, and then told me they would follow up. No one did. They are completely unreliable and have very poor customer service which is disappointing as they market themselves as customer friendly. I guess I would recommend their beds as the base we bought is fine - but be prepared to be utterly disappointed by the assembly service. It was a joke! Get your own guy to do it. and if something goes wrong, be prepared that they will not try to help at all. I remain so upset”

Helpful Report

Posted 2 years ago

Good Afternoon, We are extremely sorry for the way in which the delivery team handled your delivery. There are procedures set in place in the event that there is no suitable available parking. This is in place to ensure the drivers do their very best in all aspects to park and fulfil the full assembly for our customers. I am sorry this procedure was not successful or was not followed correctly on the day. I cannot see an order number or name from this review, I am unable to look into who you spoke to from customer service. Please accept my apologies if they did not follow up as promised. This is not acceptable service from the team and I would like to investigate this further for you. Please do provide an order ID if you can. Or email directly through to hello@getlaidbeds.co.uk With your order Id we will be able to know what team attended your delivery and will be able to manage them accordingly also. Once again please accept our apologies. Kind Regards, Marie Customer Service Manager

Posted 2 years ago

“Brilliant service. Lovely bed.”

Getlaidbeds.co.uk 5 star review on 6th December 2022

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Posted 2 years ago

“Overall the service was great they delivered on time and the bed is good quality. Can't give 4 stars as some of the measurements stated on the site were unclear and caused confusion. Still I can recommend this company to anyone as everything else was perfect.”

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Posted 2 years ago

Getlaidbeds.co.uk is rated 4.4 based on 2,126 reviews