Gettransfer Reviews

Name: Gettransfer
Address: 10, Larnaca
Rating: 4.30

4.3 Rating 3,831 Reviews

83 %

of reviewers recommend Gettransfer

Company Reviews

Questions

Metrics

4.3

Based on 3,831 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

+44 20 3885 3970

Email:

social@gettransfer.com

Location:

10
Larnaca
6051

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Gettransfer 1 star review on 27th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stay clear of this company, that is my best advise. They do not pay companies that do assignments for them, and claim that they have changed their policy. During the Covid-19 situation they suddenly decided to increase their commision to thirty percent (!), and then providers reacting to this experience that they are not getting paid for transfers that they have carried out for GetTransfer. Other suppliers You find online, like Booking.com for instance are working together with their suppliers to survive the situation, decreasing their commision, and providers are decreasing rates, all this to be able to provide first class services to the customers when this situation is ending. GetTransfer are using Covid-19 to put their suppliers in a squeeze, either accept a thirty percent commision, or not get paid for transfers carried out months ago. I cannot see GetTransfer existing after this, they do not pay refunds to customers who have paid for transport, they do not pay their suppliers for transfers made months ago unless they agree to an insanely high commision rate. As stated, do not use this company, there are many other suppliers to choose from :-)”

Helpful Report

Posted 5 years ago

“Scammed. This is essentially a brokerage service--they retain your deposit and when the service is rendered they pay the drivers. When I booked 2 transfers in Italy for about $450, the understanding was I could get a refund if I canceled in time. After canceling I received an email on 3/25 that stated: "We will provide a refund in 5-7 days". On May 2nd, I received the following email from gettransfer as to when I will get my refund: When the pandemic is over and the world markets bounce back, you will be able to withdraw the deposit from your personal account. Paypal was no help in this regard--I guess they want to deal with illegitimate vendors. Never, ever use this service.”

Helpful Report

Posted 5 years ago

“Booked 2 taxi transfers (before Corona virus pandemic) but had to cancel later. I got a response from their support that my refund is going to be processed in 7 and then 28 days. Really? It’s unthinkable that it takes 28 to get a refund. However, 2 months later and I still don’t have it. Very disappointing service and won’t use them again.”

Helpful Report

Posted 5 years ago

“Book taxi transfer in January for a trip in March. My trip was cancelled and I requested a refund which I received an email saying I would get my refund. This week I received an email saying I can have a voucher or wait for my refund when Covid 19 has gone. Needless to say I’ve sent back email after email which I’ve received no reply. I’m so mad. My husband and I haven’t worked for 7 weeks. They had no problem taking my money in January. Never use them very bad service. Suzanne”

Helpful Report

Posted 5 years ago

“Due to pandemic our country closed all borders and will remain the same for many months. Contacted GetTransfer to cancel our booking and get refund. They happily replied they understood the situation and refund would be in our account in 5-30 days. That was over 5 weeks ago and now they say they are entitled to change the conditions and no refunds are forthcoming - just a "credit" in our account. We may never get the opportunity to visit Europe due to advancing years, so a credit is useless we need the money repaid into our credit card. The company is dishonest and the non return of payment is theft!”

Helpful Report

Posted 5 years ago

“Avoid this company, even UBER treat their drivers better ! This sick bastards don't pay their drivers , they don't refund their clients! Don't book with them !”

Helpful Report

Posted 5 years ago

“Still have not get paid, they are refusing to pay drivers earning. SCAM”

Helpful Report

Posted 5 years ago

“I booked a car and driver but they failed to turn up I provided screen shots of text messages and time and date stamped receipts etc. Now they want to give me a coupon for future use. I would never use these again. They are crooks and thieves hiding behind a fake office in Hong Kong never use them you will never get your money back. They do not even deserve a zero score”

Helpful Report

Posted 5 years ago

“Have provided service on platform and haven’t got paid around $500 from past 1 month, they just keep on saying will send money ASAP.”

Helpful Report

Posted 5 years ago

“I am in the same boat as everyone else. I received an email saying my driver cancelled my transfer, and they found another one but it would cost almost an extra 500 euro. I rejected that offer and asked for my refund in full. This all started end of February. Every email and call I have done has resulted in a different answer by different people, and now am being told they will be holding my money for any future transfers or will refund once the marjorie force? is over. I do understand the global situation but this company has put a bad taste in my mouth and would never book with them again and tell everyone to stay away. They are a joke of a company and I do feel like it will be an uphill fight the get my money back. They need to get it together and have better customer service as I am extremely unhappy along with a lot of other people!!!”

Helpful Report

Posted 5 years ago

“Very sadly my review is the same as already shared below. I would never book with this company again. We had to cancel trip this year due to Covid-19 and are unlikely to book this trip again in the future. I was also promised a full refund. Waited the 30 days then followed up, only to find out they will not be refunding my money after all. Very very disappointed & looking into legal action. Australia”

Helpful Report

Posted 5 years ago

“Gettransfer is not transparent and honest with their cancellation policy. As the previous reviews stated - "refund" is "holding" of our money in their account !!!! I reside in Australia and have no plans to travel in the near future and do not want a credit for possible use. I would never recommend this company as they are not credible in their dealings. Their customer service is non-existent and the company should be reported to for misrepresenting the fact of their cancellation policy. The HELP for future customers - DO NOT USE THIS COMPANY AT ALL COSTS”

Helpful Report

Posted 5 years ago

“DONT USE NEVER IS A FAKE, THEY WILL NOT PICK YOU UP NEVER”

Helpful Report

Posted 5 years ago

“As with many who were cheated of their money, I was also promised a refund in 7-30 days on 14Mar but it never materialized. Instead I was told the money is held as credit with 10% bonus. No mention of validity, and the person who wrote the email didn’t bother to put his/her name down for follow up. Worst service ever!!!”

Helpful Report

Posted 5 years ago

“I’m a driver they haven’t paid me my money for rides that I made in March although they took the money from the customers They owe me a lot of money”

Helpful Report

Posted 5 years ago

“As with every other review on this page the customer service is appalling. The are failing miserably in appropriately handling COVID-19 cancellations. Like the others I had a transfer booked from Naples to Positano on 25 April 2020. I cancelled this booking as per the standard cancellation policy that applied at the time on 10 March 2020. On 11 March 2020 I received an email confirming a full refund and payment within 7-11 days. Since then I have been chasing the refund. Each time I’m advised it’s being processed. Today I’m told they are holding the money on credit. This is appalling. They clearly never intended to refund the money. I have used ShuttleDirect for transfers generally and they have fully refunded less an admin fee. GETTRANSFER should be doing the same and particular when confirming a refund is payable. Altering the refund position retrospectively is NOT FAIR.”

Helpful Report

Posted 5 years ago

“Appalling service. Cancelled transfer, will not refund. Lied on email - saying they would transfer in 30 days then when I chased they said we would be credited for future transfers. Then stopped responding”

Helpful Report

Posted 5 years ago

“Do not book with this company even when you go to cancel according to their cancellation policy due to COVID-19 they are not refunding money and keeping it and giving you a credit I’m sorry but I didn’t want a credit I want my money back. Then when you try to call any other phone numbers you just get disconnected.”

Helpful Report

Posted 5 years ago

“If I could give zero stars I would. I am a frequent traveller and I would say avoid at all costs. I made a booking and due to my flight being cancelled I had to cancel the transfer. Theor terms and conditions stated that if I cancelled before the 17th I would get a refund. I tried to cancel on the 14th and they tried to keep my my whereas in the end they offered me a voucher. I threatened legal action and that I would contact various bodies. I managed to resolve the issue through my persistence. I would strongly advise against using a company that changes the rules to suit themselves.”

Helpful Report

Posted 5 years ago

“Customer service is disgusting. I wish I read the many bad reviews before paying 500 euros. I booked and paid for a transfer, I had to cancel which was okay and told I would receive a refund I. 5-7 days. After several weeks I asked and was told I would not receive a refund. Please don’t use this website.”

Helpful Report

Posted 5 years ago

Dear Сustomer, we apologize for this situation. We resolve these issues by email (feedback@gettransfer.com)

Posted 5 years ago

Gettransfer is rated 4.3 based on 3,831 reviews