LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,649 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“The gentlemen who came for the pick up called ahead to say they were arriving soon and when they arrived they came right in and removed the item we had and were done in no time at all. They were polite and very quick.”

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Posted 4 years ago

Donna, thank you so much for sharing your kind feedback! We're thrilled to hear of your positive experience and hope you'll think of us again in the future. Thanks for choosing LoadUp!

Posted 4 years ago

“I’ve used LoadUp a few times and each time they exceeded my expectations. The online process is so easy and they schedule quickly. They will be my go-to for all projects they cover.”

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Posted 4 years ago

Claudette, we are so appreciative of your repeat business and are grateful for your feedback! We pride ourselves on delivering superior customer service and satisfaction - your review reaffirms the hard work we put in every day. Thank you for sharing your kind words with us and the community. We'll be here when you need us next - thanks for choosing LoadUp!

Posted 4 years ago

“The guys were super friendly and did a great job quickly 👍. Saved me a lot of headaches with a smile, would absolutely recommend them and use them again. 👍”

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Posted 4 years ago

“Really nice people, efficient and fast job.”

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Posted 4 years ago

“Very pleased. Used the company 4 times so far. The pick ups are on time and they do a great job. No damage carrying out furniture. I would highly recommend.”

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Posted 4 years ago

Angela, thank you for sharing your feedback and trusting us with your business! It's our goal to make this process easy and convenient for our customers, and we're thrilled to know you were satisfied with our services. We look forward to helping you again soon!

Posted 4 years ago

“This service was so quick and efficient, they were able to collect my furniture from the third floor and bring it to their truck on the ground floor down the stairs with no trouble. Such a relief!”

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Posted 4 years ago

“Just as promised!”

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Posted 4 years ago

“Nice polite men worked fast and best price in Katy TX. I had received 3quotes all were over 100 or more then Load up.”

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Posted 4 years ago

Maria, thank you so much for sharing your feedback with us! We're thrilled to hear of your positive experience and hope you'll think of us again in the future. Thanks for choosing LoadUp!

Posted 4 years ago

“Friendly and helpful. And fast.”

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Posted 4 years ago

“Friendly and helpful”

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Posted 4 years ago

“LoadUp driver arrived on time, followed instructions for buzzing into my apartment complex and efficiently removed my mattress. Would use LoadUp again!”

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Posted 4 years ago

It was our pleasure to help with your mattress removal! We appreciate your kind feedback and look forward to the opportunity to help you again in the future - thanks for choosing LoadUp!

Posted 4 years ago

“Circumstances beyond his control gave him a long hard day. But even so he was courteous, efficient and pleasant.”

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Posted 4 years ago

“The $1,949 mattress I purchased on 18 December 2021 is still, as of 21 January, sitting in its box downstairs. I paid Avocado Green for the In-Home Delivery and Setup, White Glove service, to set up the mattress and remove the old mattress. On 23 December I received an email from Avocado stating that there was a Curbside Downgrade, i.e. they could deliver the mattress but not complete the pre-paid setup and removal. But no worries! They have other service providers, such as Go Load Up. Mattress was delivered on Friday 14 January, Go Load Up was supposed to come the same day. They cancelled and rescheduled…five more times. Avocado Green and Go Load Up have failed to live up to their obligation; this could be considered a breach of contract and could possibly result in legal action.”

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Posted 4 years ago

Linda, I want to extend my most sincere apologies for your recent experience with our services. We pride ourselves on delivering superior service for each and every customer and it appears we may have not met that standard in this circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, to your point, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. I appreciate you taking the time to share your feedback and bring this to our attention. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number so that we may have the opportunity to make this a positive experience for you.

Posted 4 years ago

“I had to get rid of an old 3 cushion couch and a 2 cushion loveseat. I could have used my truck to take them to the dump, but that would have required me to enlist friends help and pay for dumping. At first I scheduled another service that promised onsite estimate and low prices... SURPRISE! The estimate was 3x+ higher than the quote from LoadUp. I just said 'Uh, no' to that services driver. They even expected me to help. I am so glad I looked up the price on LoadUp as a sanity check. It wasn't much higher than my cost hauling the stuff myself, and definitely worth the time savings for me. Over 1/3 lower than the others!!!! That's huge. I know what company to call in the future, LoadUp! The loaders showed up a little early, but made sure to call before arriving. They loaded up fast and we're gone within minutes. I had a friend help me take the couch and loveseat out to the driveway the day before in case I wasn't able to be home.”

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Posted 4 years ago

Ryan, it was our pleasure to help with your couch and loveseat removal! Thank you for taking the time to share such a detailed, thoughtful review with us. Our goal is to make this process easy and convenient for our customers and we're so thrilled to know you had a great experience. We look forward to the opportunity to help you again in the future! Thanks for choosing LoadUp!

Posted 4 years ago

“Russell and his helper were FABULOUS! Very kind and courteous, and were careful about removing a very heavy king mattress from our home. I would recommend them to anyone. Thank you!”

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Posted 4 years ago

It was our pleasure! We appreciate your kind words and will happily share your feedback with Russell and his helper! We look forward to the opportunity to help you again in the future - thanks for choosing LoadUp!

Posted 4 years ago

“Arrived on time and promptly cleared all the items.”

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Posted 4 years ago

“Arrived on schedule, called before arriving, loaded everything up without problem and observed covid masking. Very smooth transaction!”

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Posted 4 years ago

“Willie and his wife did a great job. On time, friendly, efficient. I will use GoLoadUp and Willie again.”

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Posted 4 years ago

Timothy, it was our pleasure! We appreciate your kind words and will happily share your feedback with Willie and his wife! We look forward to helping you again in the future!

Posted 4 years ago

“1. PRICE IS REDICULOUS 2. PICK UP WAS SUPPOSED TO BE EARLY DAY ,BUT HAPPENED AT 8:30 PM.”

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Posted 4 years ago

Dudley, thank you so much for taking the time to share your feedback with us. While we strive to make this process easy and convenient for our customers, there are times when situations out of our control result in a delay of service. I.e. traffic, weather, mechanical issues. Our most sincere apologies for the inconvenience this caused you. Please feel free to call us at (877)786-1348 or email support@goloadup.com with your order number so that we may look into this further for you. Thank you again for bringing this to our attention.

Posted 4 years ago

“I did not hire you recently?”

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Posted 4 years ago

LoadUp is rated 4.6 based on 7,649 reviews