LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,664 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,664 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Friendly and patient staff”

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Posted 4 years ago

“beware!! my property was damaged and stolen and they are doing nothing to rectify the situation. They just said it's not their responsibility. how is that possible? so I'm going to court. save yourself the hassle.”

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Posted 4 years ago

I sincerely appreciate you taking the time to share your feedback with us. I want to extend my deepest apologies for the experience you had with our services. We would welcome the opportunity to speak with you further regarding this matter. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number at your discretion. Thank you again for bringing this to our attention, and we look forward to speaking with you soon.

Posted 4 years ago

“The team was respectful, polite, timely, and fast.”

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Posted 4 years ago

“Customer service was great and the driver Tyron was on time and professional. I will definitely use this service again.”

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Posted 4 years ago

This is what we love to hear! Thank you so much for taking the time to share your review with us and for the thoughtful feedback about Tyron! We will happily pass on your kind words to him. We look forward to the opportunity to help you again in the future - thanks for choosing LoadUp!

Posted 4 years ago

“I paid up front for removal of my elliptical, including additional fees for disassembly and removal from upstairs location. When the two guys arrived, they were ill prepared to remove the elliptical. They said that they never disassemble equipment. They just remove it. I told them that it could not be removed without disassembly since it was assembled in the room initially. They didn't have tools to remove it and seemed confused as to how to do it. I then suggested that if they weren't comfortable, maybe they shouldn't remove it. They agreed that they didn't know how to proceed. They left (less than 10 minutes after arrival). I only received a 50% refund after requesting 100% back because Load up said that the drivers told Load up that they could remove it intact (it was not possible with the size, the fact that it had to be taken downstairs). Clearly these guys had never disassembled anything, didn't have the tools and seemed like people who just move things into their truck without any further knowledge. It should not be my problem if Load up cannot bring individuals who know how to do the job, especially when they specifically ask for these details on their website when paying for and booking the job. Don't ever use this company!!!”

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Posted 4 years ago

Thank you for bringing this to our attention and for sharing such a detailed review of your experience with our services. We set a high standard for ourselves and are truly sorry to hear you had such a frustrating experience. If you'd be willing, we would greatly appreciate the opportunity to discuss this further with you. Please feel free to contact us via phone at (877)786-1348 or email support@goloadup.com with your order number at your discretion. We look forward to hearing from you.

Posted 4 years ago

“Removed our large entertainment center from 2nd floor without any issues. Took off one star because the guys walked in our house with dirty boots.”

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Posted 4 years ago

“Excellent communication, fast service and friendly workers who wore their masks! Thank you.”

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Posted 4 years ago

“Scheduled carpet removal for next day. They do not allow you to get a quote without paying for the full service ahead of time. I texted a picture after paying over $200 and got no response until almost 12 hours later (the evening before the service was booked for) stating that a quote needed to be generated first beforehand. I texted again in the morning at 8 am (when the job was to be started) and they still said they were waiting to "find a loader" to give me a more accurate quote. I started to feel like I was being scammed and needed the job to be completed in the time frame I paid for, and asked to cancel the job. I then received a text from them (after multiple attempts to contact them - good luck) stating that they had found a loader to come before noon and would not refund my full fees. They however did not let me know that this crucial piece of information - I believe this was a lie so they could keep 50% of my fees. They should not be paid at all - they provided absolutely no service. Stay away from this company. The business model of making one pay before a quote is generated is violating consumer protection laws. I am going to file a complaint with the attorney general's office as well.”

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Posted 4 years ago

Thank you for taking the time to share such a detailed review of your experience with our services. We are disheartened to hear that many elements of this process were disappointing, to say the least. We have a high standard of quality for customer service and your experience should never have been an exception. We would greatly appreciate the opportunity to discuss this further with you. Please feel free to contact us via phone at (877)786-1348 or email support@goloadup.com with your order number at your discretion. Thank you again for bringing this to our attention.

Posted 4 years ago

“Responsiveness, zero communication, always automatic phone calls and never get a rep on the phone. I scheduled for pick up items because I need to empty house as scheduled time window. When I placed the order, I confirmed with rep twice about the pick up date through text. They said the date works. Then, the day before, they text me for reschedule time, I said I can not reschedule it. They said they can schedule the original time window. When I confirm with them, no response. When I asked to cancel the order, no response. I would not consider this company in future.”

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Posted 4 years ago

Thank you for providing feedback on your recent experience with our services. We pride ourselves on delivering superior service for each and every customer, and it appears we may have not met that standard in this circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, to your point, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number at your discretion. We look forward to the opportunity to speak with you further.

Posted 4 years ago

“They were in and out quick. Would definitely use them again.”

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Posted 4 years ago

“Harold and his partner arrived timely and did a great job! Very friendly! Thank you so much. Would highly recommend load up.”

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Posted 4 years ago

Dana, it was our pleasure! We appreciate your kind words and will happily share your feedback with Harold and his partner! We look forward to helping you again in the future!

Posted 4 years ago

“LoadUp is such a wonderful company, you are so fast Iin responding to customers and the service is very good. Good work please continue that way and God will bless.”

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Posted 4 years ago

“Very happy to work under this company ,a safer and reliable company.”

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Posted 4 years ago

“Pick-up scheduled between 12-4pm. Driver showed up at 9:45am. Did not call before arriving. Did not follow instructions, which directed him to the loading dock and asked him to call me when he arrived so that I could meet him and give him access to the freight elevator. Instead he showed up unannounced at the front desk, who called to ask for permission to let him up, and then after picking up the mattress took it back through the front lobby, which my building manager then complained to me about as if it was my fault.”

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Posted 4 years ago

Chris, thank you so much for taking the time to share your feedback with us. We have a high standard of quality for customer service, and your experience should never have been an exception. If you would be willing, we would greatly appreciate the opportunity to discuss this further with you. Please feel free to contact us via phone at (877)786-1348 or email support@goloadup.com with your order number at your discretion. Thank you again for sharing this with us.

Posted 4 years ago

“The driver, Taion, was as nice as he could be. Took a long time to get here but finally made it. He showed up by himself and had only a small square dolly (not an upright hand truck) but was extremely careful and maneuvered the full-size refrigerator out of the kitchen into the garage and into his trailer! I was fearing disaster throughout but Taion was a hero! Still, LoadUp should have sent a helper.”

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Posted 4 years ago

Thank you for letting us know about your experience and for sharing such kind words about Taion! Our loaders are independent contractors and are required to bring a helper - we're happy to hear he was able to remove your refrigerator, and will happily pass along the reminder to bring an extra set of hands in the future! Thank you for choosing LoadUp!

Posted 4 years ago

“We hired LoadUp to haul off several metal and plastic items that we are not allowed to dump in our mall trash can. We were able to be scheduled within 24 hours and all of our items were removed promptly. They even cleaned out the leaves for us. Thank you so much!”

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Posted 4 years ago

“Excellent service. After contacting me to make sure things were outside, they arrived early, loaded truck, and was gone in less than 15 minutes”

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Posted 4 years ago

This is what we love to hear! Thank you so much for taking the time to share your kind review - we hope you'll think of us again in the future! Thanks for choosing LoadUp!

Posted 4 years ago

“Very professional and nice people”

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Posted 4 years ago

“I was expecting a driver between 8 a.m. to 12 noon. Apparently, a driver was not available until after 7 p.m. Anthony agreed to come all the way from Oakland to Santa Rosa. He arrived at 9 p.m.; he paid attention to my instructions and was quick in removing the four bookshelves. I am grateful that it was accomplished in the same day. Thank you, Anthony.”

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Posted 4 years ago

Marlene, thank you for taking the time to share your feedback, both positive and constructive! Your review is greatly instrumental in making sure our process remains easy and convenient for our customers. We appreciate you sharing your experience and look forward to helping you again in the future! Thanks for choosing LoadUp!

Posted 4 years ago

“Scheduled for a pickup of a mattress and bed frame. Received a text about 45 minutes before arrival. Barely made it at the end of the 4 hour window. Good service at a decent price.”

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Posted 4 years ago

Sean, thank you so much for sharing your feedback! We're thrilled to hear of your positive experience and hope you'll think of us again in the future! Thanks for choosing LoadUp!

Posted 4 years ago

LoadUp is rated 4.6 based on 7,664 reviews