LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,657 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,657 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“now on the 3rd reschedule with no contact except an email that says oh, now we're coming on Monday between 8 and 12. I picked the original time because we'd made arrangement to actually be here, and in every case the only communication was just an email - no questions about whether it would actually work for us, nothing. So I cancel and reschedule other stuff, then the night before another note that says they've rescheduled me for another day and time. I'm not sure these guys actually even exist. I'm beginning to think I've been scammed.”

Helpful Report

Posted 4 years ago

We sincerely appreciate you taking the time to share your feedback with us. We pride ourselves on delivering superior service for each and every customer, and it appears we may have not met that standard in this circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number so that we may have the opportunity to make this a positive experience for you. Thank you again for bringing this to our attention.

Posted 4 years ago

“Amazing and friendly”

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Posted 4 years ago

“Super nice guys. They called a half hour before they showed up. I will definitely use your service again. Thank you so much!”

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Posted 4 years ago

“Excellent service from beginning to end. A person answered the phone & scheduled my pickup. I was kept informed for time of pickup which was ahead of time. I was not at the location of pickup but Anthony called to tell me pickup was completed!!”

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Posted 4 years ago

Thank you so much, Peggy, for sharing your feedback! We always strive to provide the best service possible, and I'm so glad to hear we nailed it! We look forward to helping you again in the future - thanks for choosing LoadUp!

Posted 4 years ago

“Robert & crew were great. Efficient and fast I would definitely recommend LoadUp”

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Posted 4 years ago

“Overall wouldn’t recommend as the independent contractor used left a lot to be desired. I’ll need to retract my recommendation to our concierge team as well. Good luck if you use them and hope you get a better subcontractor than I did. Ended up messing up my floors so now I’m frantically trying to clean them so it doesn’t damage them too much. Still visible even after the darkest parts are cleaned with Clorox.”

Helpful Report

Posted 4 years ago

Kenneth, thank you for taking the time to share such a detailed review of your experience with our services. We are disheartened to hear that many elements of this process were disappointing, to say the least. We have a high standard of quality for customer service, and your experience should never have been an exception. We’d love the opportunity to speak with you further regarding this matter. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number at your discretion. Thank you again for bringing this to our attention.

Posted 4 years ago

“They came SAME day and I called them 4 pm on a Saturday. 150$ for 3 huge couches. Very prompt exactly on time. Can't ask for better service. I'm blown away. Really helped me when I was having a rough month.”

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Posted 4 years ago

Nate, thank you so much for taking the time to share your reviews with us! We pride ourselves on delivering superior customer service and satisfaction - your review reaffirms the hard work we put in every day. Thank you for choosing LoadUp!

Posted 4 years ago

“They have rescheduled on me three times. I can’t ever get anyone on the phone to talk to. My items were supposed to be picked up two weeks ago and they rescheduled me again so now it’ll be three weeks and waiting.”

Helpful Report

Posted 4 years ago

I appreciate you taking the time to share your feedback and bring this to our attention. We pride ourselves on delivering superior service for each and every customer, and it appears we may have not met that standard in this circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number so that we may have the opportunity to make this a positive experience for you.

Posted 4 years ago

“They hold all the cards by making you pay ahead of time and not contacting you by phone until the day of the move, but it's worth it as they are very professional, on time, and very efficient. Ben, our driver, repurposes everything he takes which made me feel good about giving away some fairly nice items. Their email communications prior to moving day were helpful. Great experience!”

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Posted 4 years ago

Don, thank you for letting us know about your experience and for sharing such kind words about Ben! We will happily pass along your feedback. It's our goal to make this process easy and convenient for our customers, and we're thrilled to know you were satisfied with our services! Thank you for choosing LoadUp!

Posted 4 years ago

“Excellent service. Allowed me to add some stuff at last minute for a fee.”

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Posted 4 years ago

“Very friendly and courteous . made things much easier for us . Thank you”

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Posted 4 years ago

“The men were courteous, task oriented and prompt, they said they had tried to call, but my roommate wasn't picking up. When I had made the appointment, I said I got out of work at 6:30. I Did get out at 6:10. So the only thing to improve service would be able to communicate it to the drivers. I had called earlier today, and left my #”

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Posted 4 years ago

Thank you for taking the time to share your feedback, both positive and constructive! We appreciate you sharing your experience and look forward to helping you again in the future! Thanks for choosing LoadUp!

Posted 4 years ago

“Easy, professional, good communication throughout. Courteous in working with both staff & drivers. Exactly on time. Will use again. A++”

LoadUp 5 star review on 20th October 2021

Helpful Report

Posted 4 years ago

Cal, thank you for taking the time to share your reviews with us and the community! It's our goal to make this process easy and convenient for our customers, and we're thrilled to know you were satisfied with our services. We look forward to the opportunity to help you again in the future!

Posted 4 years ago

“This was my first time using LoadUp and it was great! My driver, Lawrence (Larry) arrived on time, was quick, polite and professional, and then my old stuff was gone. I couldn’t be happier with the service and will definitely use them, and hopefully Larry again.”

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Posted 4 years ago

Steven, thank you for letting us know about your experience and for sharing such kind words about Larry! We will happily pass along your feedback. It's our goal to make this process easy and convenient for our customers and we're thrilled to know you were satisfied with our services! Thank you for choosing LoadUp!

Posted 4 years ago

“I have a scheduled pick up today. The driver did not call me until the end of pickup window. He said that he's all by himself & could not get the couches. I took off from work, so I could get this done. The driver re-scheduled for the following day. I'll update the review then. I'm not happy that I have to waste my day waiting only to find out that the it's cancelled. It's very inconsiderate. I do not know if ever use this service again.”

Helpful Report

Posted 4 years ago

Thank you so much for sharing your feedback with us. We pride ourselves on delivering superior service for each and every customer, and it appears we may have not met that standard in this circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. I appreciate you taking the time to bring this to our attention. Please feel free to call us at (877)786-1348, or email support@goloadup.com with your order number so that we may have the opportunity to make this a positive experience for you.

Posted 4 years ago

“Great service and timely pickup….great communicators!”

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Posted 4 years ago

“I would recommend this company if you have outdoor junk that needs to be hauled. However, inside furniture that needs removal should not be trusted by Load Up to be removed without further damage to your home. The drivers are individually contracted and Load Up takes no responsibility for any damage that is done inside your home. It has take me 5 weeks and constant emailing and phone calls to have the company reimburse me for damage done to my walls at the expense of the drivers who moved my couch in such a haphazard and inefficient way that I'm surprised no one got injured or further damage wasn't done to my property.”

Helpful Report

Posted 4 years ago

Olivia, thank you for taking the time to share your review with us. We are disheartened to hear that many elements of this process were disappointing, to say the least. We have a high standard of quality for customer service and your experience should never have been an exception. Reviews such as yours offer our company the ability to learn from our mistakes in hopes of creating a better customer experience in the future. If there is any way to earn your business in the future, please let us know. Thank you again for taking the time to share your feedback.

Posted 4 years ago

“They were timely, reasonable pricing, very helpful and efficient”

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Posted 4 years ago

“The gentleman was very good at removing the sectional and packing it on to the truck I was very impressed. I really didn’t think everything would fit He also was very helpful when I filled out the information on his phone. Very helpful and patient as this was a first for me .Very satisfied with the whole experience.”

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Posted 4 years ago

“Aaron and Chelsea were amazing!! They worked so efficiently with loading my items . They were very professional and nice .They kept me informed of their arrival time and they were not a minute late .I highly recommend these two !!! It was a great experience all around . Give them a raise a bonus and a royal salute !!!!! I will always use Load up in the near future !!!!”

Helpful Report

Posted 4 years ago

Julie, thank you for letting us know about your experience and for sharing such kind words about Aaron and Chelsea! We will happily pass along your feedback. It's our goal to make this process easy and convenient for our customers, and we're thrilled to know you were satisfied with our services! We look forward to helping you in the future!

Posted 4 years ago

LoadUp is rated 4.6 based on 7,657 reviews