LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,657 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,657 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Did not arrive between expected window. Changed the time to the next hour after the window I selected. No communication. Yet my payment was on time. I don’t do inconvenience”

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Posted 4 years ago

Wanda, thank you for providing your feedback and bringing this issue to our attention. We are truly sorry to hear you had such a frustrating experience. We would appreciate the opportunity to discuss this further with you. Please feel free to call us at (877)786-1348, or email support@goloadup.com with your order number at your discretion. We look forward to speaking with you soon.

Posted 4 years ago

“Excellent service all around. Customer service, pickup, etc. was exceptional.”

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Posted 4 years ago

“Two guys from LoadUp showed to remove furniture from my 2nd floor apt, and they were right on schedule. I believe one of the guys' names was James; they both were very nice, pleasant, and professional. This is my second time using Loadup to remove furniture, and I haven't had any issues. If you looking for someone to remove your furniture, call LoadUp, you won't regret it.”

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Posted 4 years ago

D, we are so appreciative of your repeat business and are grateful for your feedback! Thank you for taking the time to share your kind review with us - we look forward to helping you again in the future! Thanks for choosing LoadUp!

Posted 4 years ago

“Hi! I would have given them 5 stars if they had worn masks. They saw me wear mine, but they didn't put one on.”

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Posted 4 years ago

Thank you for taking the time to share your feedback, both positive and constructive! We appreciate you sharing your experience and look forward to helping you again in the future! Thanks for choosing LoadUp!

Posted 4 years ago

“I prepaid for pick up and they never showed up. And it’s nearly impossible to get in contact with a person to assist. I’m not even sure how I’ll get reimbursed. Infuriating! Obviously a scam do not hire them or pay them in advance!!!”

Helpful Report

Posted 4 years ago

Thank you for providing your feedback and bringing this issue to our attention. We set a high standard for ourselves and are truly sorry to hear you had such a frustrating experience. Please feel free to reach out via phone at (877)786-1348, or email support@goloadup.com with your order number so that we may discuss this further with you. Thank you again for sharing your experience with us.

Posted 4 years ago

“Scheduled pickup.. driver no show.. rescheduled ..contacted by driver, driver then unresponsive. Customer service via chat is slow at best.. driver no show again. Rescheduled for the next morning. Just received a text delaying delivery again. Unbelievable.”

Helpful Report

Posted 4 years ago

Sharon, I want to extend my most sincere apologies for your recent experience with our services. We pride ourselves on delivering superior service for each and every customer and it appears we may have not met that standard in this circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. I appreciate you taking the time to share your feedback and bring this to our attention. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number so that we may have the opportunity to make this a positive experience for you.

Posted 4 years ago

“Great service”

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Posted 4 years ago

“very prompt, kind, and trustworthy work!”

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Posted 4 years ago

“Very professional, great communication and arrived on time. Thank you!!”

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Posted 4 years ago

“This has to be the best courier service I have received, bought washing machine in Birmingham 08.30 and it was delivered to me in Edinburgh that evening 21.35 the staff kept me informed to let me know there arrival time. Thank you Mantas, Valeriu, Ivon for your very professional service, will not hesitate to use you again. 100% service. From a very satisfied customer.”

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Posted 4 years ago

Thank you for taking the time to share such a wonderful review, Roger! We're thrilled that you loved your experience, and will happily pass on your kind words to Mantas, Valeriu, and Ivon! We pride ourselves on delivering superior customer service and satisfaction - your review reaffirms the hard work we put in every day. We look forward to helping you again in the future!

Posted 4 years ago

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Posted 4 years ago

“This business is a scam! I booked an appointment online to pick up a mattress and box spring. The evening before the appointment I was notified that they had to change the appointment, moving it out an additional 3 days. I understand scheduling changes can happen, but in this instance I wasn't in the position to wait an additional 3 days for the removal. Again, no problem just let me cancel and I will find another provider that can accommodate the time frame I needed and they agreed to. The scam is they only refunded 80% of what I had pre-paid - when they were the one's that could not meet the agreed upon schedule. Had I needed to cancel at the last moment I get the "policy" of only refunding 80% but this was LoadUp's scheduling issue not mine. What a total scam!”

Helpful Report

Posted 4 years ago

Doug, I want to extend my most sincere apologies for your recent experience with our services. We pride ourselves on delivering superior service for each and every customer and it appears we may have not met that standard in this circumstance. There are times when there are factors out of our control that result in a delay or rescheduling of service. However, communication is the best thing we can offer during those situations and I apologize that we did not do that effectively. I appreciate you taking the time to share your feedback and bring this to our attention. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number so that we may have the opportunity to make this a positive experience for you.

Posted 4 years ago

“SCAM! Movers tried to cancel, showed up late with their kid and no equipment, slid the piano over to my neighbor, and charged me over $400 for this 20min of work.”

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Posted 4 years ago

We sincerely appreciate you taking the time to share your feedback with us. I want to extend my deepest apologies for the experience you had with our services during your office move. We would welcome the opportunity to speak with you further regarding this matter to make this a positive experience for you. Please feel free to call us at (877)786-1348, or reach out to support@goloadup.com with your order number at your discretion. Thank you again for bringing this to our attention.

Posted 4 years ago

“Excellent service.. fast, efficient and prompt..”

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Posted 4 years ago

“Our queen mattress and box springs were picked up today. What a great process. Very easy internet interface and customer service. Driver and helper were efficient and prompt. Thank you.”

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Posted 4 years ago

Thank you so much for sharing your review with us! It was our pleasure to help with your mattress and box spring removal! Our goal is to make this process easy and convenient for our customers, and we're thrilled to know you had a great experience. We look forward to helping you again in the future! Thanks for choosing LoadUp!

Posted 4 years ago

“This comprises awesome indeed. They kept me informed every step of the way. Responses were very quick and clear. Thx guys and ladies. I would give you guys six stars if I had such a choice”

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Posted 4 years ago

Jimmy, thank you so much for sharing your wonderful review! We always strive to provide the best service possible, and I'm glad to hear we nailed it. If we can ever help in the future, please let us know! Thanks for choosing LoadUp!

Posted 4 years ago

“Fast efficient and courteous just how I like it. Thank you Load-Up!”

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Posted 4 years ago

“Matt and his assistant were on time they were very careful about the sofa. They were professional and courteous. They were respectful, need I say more.”

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Posted 4 years ago

It was our pleasure to help with your sofa removal! We appreciate your kind words and will happily share your feedback with Matt and his assistant! We hope you'll think of us again in the future - thanks for choosing LoadUp!

Posted 4 years ago

“Booked a job that requires 2 people and clearly indicated that in the special instructions. Even agreed to pay the extra charge. Came with just 1 guy and the company refuses to provide any refund. Such horrible customer experience.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to share a review of your experience with our services. We are disheartened to hear that certain elements of this process were disappointing, to say the least. We have a high standard of quality for customer service, and your experience should never have been an exception. If you would be willing, we would greatly appreciate the opportunity to discuss this further with you. Please feel free to contact us via phone at (877)786-1348 or email support@goloadup.com with your order number at your discretion. Thank you again for bringing this to our attention.

Posted 4 years ago

“No show. No progress communication except text 15 min before time expiration from “Elijah McCall” ending in 1234 and when we respond by text and call back, we receive no answer. It’s 8:30… kids in bed. Better not see a charge to my card…just sayin’.”

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Posted 4 years ago

Angie, thank you for providing your feedback and bringing this issue to our attention. We set a high standard for ourselves and are truly sorry to hear you had such a frustrating experience. If you would be willing, we would greatly appreciate the opportunity to discuss this further with you. Please feel free to contact us via phone at (877)786-1348 or email support@goloadup.com with your order number at your discretion. We look forward to speaking with you soon.

Posted 4 years ago

LoadUp is rated 4.6 based on 7,657 reviews