LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,607 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,607 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly, easy and quick communication. Will be using them again”

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Posted 2 years ago

“Very courteous and friendly. Job very well done.”

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Posted 2 years ago

“Came right on time and were quick with removal! Great job gentleman! :)”

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Posted 2 years ago

“They were on time and they removed my furniture quickly! And really friendly”

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Posted 2 years ago

“The 2 guys were very prompt and organized.”

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Posted 2 years ago

“Fast and friendly service.”

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Posted 2 years ago

“I sell my used books to Discover books. I accumulate an average of 40 boxes every two months that they pick up for free and then they pay ME for the books that have any resale value. Granted, I'm not getting rich from this arrangement, but at least I don't have to pay a penny to give my books away.”

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Posted 2 years ago

“This was so easy, will be using again and will be telling all my friends. Thomas and his side kick were so polite and efficient..... Thank you”

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Posted 2 years ago

“Friendly and efficient. They came on time, loaded up and departed. Stress-free and pleasant transaction. Thank you.”

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Posted 2 years ago

“Deangelo and his helper gave me a heads up when they were arriving, and were very careful when they removed the treadmill which barely fit through the door.”

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Posted 2 years ago

“As a loader worst experience ever they treat everyone badly you can never contact customer service for help they talk down on you and the pay is horrible highway robbery Miguel Ethan the worst don’t work or book with them”

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Posted 2 years ago

“The 2 people that came were polite and efficient. Everything went so smoothly! I would highly recommend them to everyone! Thank you for such great service!”

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Posted 2 years ago

“Great help when you need it. The couple that came to help me were funny, courteous, efficient and fast! They didn't leave a single piece of paper or anything behind and I couldn't be happier.”

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Posted 2 years ago

“A pretty straight forward request - some leftover packaging garbage left behind, please come pick it up. I sent pictures of the space, they accepted the order. There wasn't much there, so it took the gentleman about an hour. Pictures were to be sent upon completion. I found it odd that pictures of the cleaned-up material in a truck were sent, but not of the finished work inside the space - for good reason it turns out. It is a 35-40min drive, and I found that while all the large pieces were gone, there was a considerable amount of various scrap left. I wasn't expecting a perfect clean up (I had stated it didn't have to be spic and span), but to leave that much behind is an unnecessary annoyance - it took me 15min to finish, which means he couldn't bother to spend that extra 15min to do a passable job. Not what I was expecting for $400+.”

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Posted 2 years ago

“I was getting pretty frustrated with the 5 changes of times and days for the services. I was glad I didn’t have to take time off work to accommodate the changes. Then Chris and Jonathan came yesterday and relieved all my concerns. They were professional, efficient, friendly & did a 5 star job including cleaning up after they were done. So the scheduling issues get a 4 star but the service gets a 5+stars thanks to Chris and Jonathan!”

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Posted 2 years ago

“This is the second time that I have used LoadUp and it was just as great, if not better than the first time. The reason I say possibly better is this time I knew that they would do exactly what they said, when they said amd for the quoted rate. Mike kept me informed regarding expected time and showed up right on time. Professional and efficient. Will use them again.”

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Posted 2 years ago

“Our loader was ahh-mazing! We had a great experience with LoadUP. Highly recommend this company.”

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Posted 2 years ago

“Jason arrived on time. He was very courteous and fast! The entire process required less than 10 minutes. Thanks LoadUp!”

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Posted 2 years ago

“Jessica and helper came in time and moved out my treadmill quickly and efficiently. I would definitely use Loadup service again!!!”

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Posted 2 years ago

“I cannot tell you how terrible LoadUp is. A pick up was scheduled for the return of a bed foundation for Friday, June 16. I advised them in advance that they would not be able to communicate through my cell phone on that day prior to 5:00 p.m., but did provide an alternative landline number (advising them that it was a landline) if they needed to contact us prior to 5:00 p.m. After 5:00 on that day I discovered that they phoned the cell line not less than four times. They also used multple cell lines to contact us, making it unclear to which message(s) we should respond. We also received a text message to call them. We did. It went straight to voice mail, and despite leaving a message, the call was never returned, Also, no one showed up that day, and we were never given notice that they would not show up. The pre-arranged pick up was from 4:00 to 8:00 p.m. We had someone present throughout and never heard from anyone. The pickup was then rescheduled for Tuesday, June 20 for the same time period. Again, we cautioned them that the cell phone would not be available prior to 5:00 p.m., but that someone would be present during the entire window period they established at the landline provided and at the location for pickup. I still received multiple messages from LoadUp asking me to reschedule several times, even though it was scheduled. On Tuesday, June 20 they again tried to contact us via the cell phone when they knew they could not reach me. The individual driver, John, to his credit did call the landline. He did show up. He did pick up the frame. He did not leave us a receipt. I received two more messages today from LoadUp to reschedule the service, despite communicating with them previously to tell them that the foundation was picked up, but that they failed to leave us a receipt to request a refund from the company for whom the bed foundation was picked up. They seem to be completely incapable of communicating properly, even within their own company, and in keeping proper records. I would never recommend this company to anyone in good conscience.”

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Posted 2 years ago

LoadUp is rated 4.6 based on 7,607 reviews