LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 6,041 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,041 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Above and beyond, they come and took my old fridge next day, no hassle no worries on my behalf..I highly recommend loadup junk to everyone.”

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Posted 2 months ago

“The driver was on time plesant snd eorked hard! He is awesome! Deserves a raise!”

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Posted 2 months ago

“Terrell & Ray were amazing, worked quickly and were so friendly and made the process very enjoyable. I know I will be reaching out to these guys for future projects for sure. I couldn’t have asked for a better team than what I witnessed from them. You will not be disappointed or unsatisfied if they are the ones who show up for the job. It was also a last minute same day pick up which is unheard of in my past experience!!!!!! Thank you so much Terrell and Ray.”

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Posted 2 months ago

“We used Load Up because we needed to get rid of our queen size mattress. They did a wonderful job! They were on time and very polite and hard-working! I would highly recommend Load Up to anyone who needs to clean out their apartment or home!”

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Posted 2 months ago

“Easy and quick! Thank you”

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Posted 2 months ago

“Luis was prompt, very well mannered, hard working. Asset to LoadUp. Thank You Steve Mackey”

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Posted 2 months ago

“This is my second time using load up services.They are the best Customer service is outstanding, their driver are wonderful professional and do an outstanding job when they do a pick up.I highly recommend this outstanding business.I’m always happy with the great service that they provide.”

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Posted 2 months ago

“Scheduling on line was easy, updates throughout the day kept me advised and let me know exactly when the truck arrived, the two gentlemen were quick and efficient and pleasant. Thank you.”

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Posted 2 months ago

“Two Gentlemen Thank You”

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Posted 2 months ago

“THEY SHOWED UP READY TO GET THE JOB DONE, REMOVED THE ITEM , VERY FRIENDLY SERVICE, IF I NEED ANYTHING ELSE IN THE FUTURE, I WILL CERTAINLY CALL LOAD,UP AGAIN, THANKS AGAIN BILL.”

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Posted 2 months ago

“Collectors kept me informed of my pickup and were very accurate on the time. Gentlemen were very nice and quick. Would use again.”

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Posted 2 months ago

“Quick and easy. Thank you. It was all I needed truly.”

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Posted 2 months ago

“Service was excellent”

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Posted 2 months ago

“Great experience from start to finish. Hassle free. Would definitely go with them again for my next junk removal needs.”

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Posted 2 months ago

“Outstanding customer service and support. My pickup was flawless! Thanks again!”

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Posted 2 months ago

“We bought a new couch. Our old 20 year old couch needed to go, but we had no way to haul it away. We contacted LoadUp to come get it. We said if it could be donated, we would like it to be. I called on a Sunday around 9am and they came the same day around 2:30p. There was good communication and the two people who came were very pleasant and professional. They were in and out - easy! We are getting a new bed later this year and I've got some things in my basement that need to be hauled away. This summer I'll be calling LoadUp again and asking for RJ, the person who helped me with the couch.”

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Posted 2 months ago

“5⭐️ Stars Service! Thank you guys. Pick up was on time, clear communication, reasonable price.”

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Posted 2 months ago

“My first time useing Loadup service and didnot know what to expect was very nervous. Their customer service was awsome answered every question i had up till the day of the pick up, The man they sent(Nicholas) and his son were awsome. I had a full apartment cleanout and they had it done under 3 hours no mess and always miling and joking while working it was fantastic. I will not hesitate useing their service again as i was a great ex[perience for me, Thanks Dennis Webb”

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Posted 2 months ago

“Professional and quick. Will use again!”

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Posted 2 months ago

“Leonard and Mike were very professional and kept us informed on the time they were coming to pick up our mattress. They were very careful when removing the item. They were also very friendly and nice people.”

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Posted 2 months ago

LoadUp is rated 4.6 based on 6,041 reviews