LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 6,041 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,041 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am so happy with your service! I had another donation place set up and they never showed up. I will be recommending your company and will use you again!”

Helpful Report

Posted 2 months ago

“I had the best experience with Load Up, and I can't recommend them enough! I needed two old mattresses removed while I was out of town, and they made the process so easy and stress-free. From start to finish, their communication was top-notch—they kept me updated on the pickup details and confirmed everything ahead of time. It was so reassuring to know that I could trust them to take care of it while I wasn’t home. The Load Up team was not only professional but also incredibly friendly and courteous. They handled everything with care, and the whole process was quick and smooth. To top it all off, their pricing was by far the most affordable of the three companies I reached out to for quotes. If you need junk removal, look no further than Load Up. Their team is reliable, affordable, and a pleasure to work with. I’ll definitely be using them again in the future!”

Helpful Report

Posted 2 months ago

“The service was as promised. The employees were prompt and polite. It is not cheap but I am a Senior, so the service was worth it.”

Helpful Report

Posted 2 months ago

“Awesome service!! Will definitely use their service again!”

Helpful Report

Posted 2 months ago

“Friendly and moved quickly”

Helpful Report

Posted 2 months ago

“Absolute professionals -very pleasant to deal with. They were on time and did a superb job.”

Helpful Report

Posted 2 months ago

“LoadUp was a great experience, with an easy to use website and very friendly and professional people. I was able to order next day pickup which really helped with my schedule. I was impressed how the company kept me updated throughout the process. I received notifications at every stage, updated on timing and more. It made the experience stress-free and efficient. The LoadUp Loaders were quick and courteous, getting my mattress out of the house right away. Will definitely use your services again in the future the next time I need any other junk or furniture removed!”

Helpful Report

Posted 2 months ago

“Quick, nice and straight to the point. If I ever have more furniture to be moved and taken out I will be using this service again!”

Helpful Report

Posted 2 months ago

“Arrived on time did a great job moving everything out. very fast and efficient service guys were really nice. would use again if needed and would recommend.”

Helpful Report

Posted 2 months ago

“Super easy and the person who picked up our mattress was really nice!”

Helpful Report

Posted 2 months ago

“I was needing to get rid of a couch I had gotten off of facebook marketplace because it stank. It initially took 4 of us to get it in and about 20 minutes. The load up crew only took 2 people and they got it out in less than 5. They were very friendly, and the service was cheap!! Highly recommend using their services and will use them again in the future!”

Helpful Report

Posted 2 months ago

“Herm and Dan came to my house in Cranberry and they aer the most professional and polite people. They were very knowledgeable and explained everything in great detail. I would recommend them and the 1 800 got junk service to everyone for quick and honest response and service...Great Job !!!”

Helpful Report

Posted 3 months ago

“Arrived on time”

Helpful Report

Posted 3 months ago

“Great Job 👏🏿”

Helpful Report

Posted 3 months ago

“Both were so nice and eager to help me! They went above and beyond and I appreciated that!!”

Helpful Report

Posted 3 months ago

“The service was outstanding, the two gentlemen that came were wonderful.They went above and beyond with their professionalism in the way they provided the service that they were sent to do.I was very happy with how the gentleman did their work with the removal and haul away service.They are a great addition to the LoadUp company.⭐️🤗”

Helpful Report

Posted 3 months ago

“Garfield was friendly and efficient! The process to have it picked up was easy, fast, and straightforward. Thank you!!”

Helpful Report

Posted 3 months ago

“Garfield was friendly and efficient! The process to have it picked up was easy, fast, and straightforward. Thank you!!”

Helpful Report

Posted 3 months ago

“Had a great experience. The crew was on time and very efficient. Very happy.”

Helpful Report

Posted 3 months ago

“Remove old - install new matress On time, fast, did a good of keeping the change out simple and clean Thank You”

Helpful Report

Posted 3 months ago

LoadUp is rated 4.6 based on 6,041 reviews