LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,658 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,658 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“service was great on time the gentlemen who came to get the items was really super nice. I would use them again”

Helpful Report

Posted 4 years ago

“This company is awful. Never showed up, never called. I finally got a hold of the assigned driver who told me he was “pulled from the job” after several texts, emails and messages in which I specifically asked someone to call me, they “snuck an email” seven hours after scheduled pick up time to tell me that the driver had a “medical issue” which was a direct lie as I had spoken to the driver who seemed pretty healthy when we spoke. No pick up, zero communication. The only way I got Anyone to speak with me was by calling and pretending I wanted a new pick up. Of course they answered the phone. After dealing with with the person who answered for 10 minutes and getting really bad excuses, I asked to speak with a supervisor. She came back several minutes later without one. I promptly cancelled the service and hired a local pick up company who guaranteed they would be here the next afternoon at 2:30. They were cheaper and actually picked up the phone. DO NOT USE THIS COMPANY. BRUTAL!!”

Helpful Report

Posted 4 years ago

“Driver never went to get help over 4 hours a go no show no call, what is going on? beats me”

Helpful Report

Posted 4 years ago

“The Guys picked up the mattress, very professional, excellent service”

Helpful Report

Posted 4 years ago

“A great company from the time of booking and picking up! Lots of messages and updates of time of arrival. Rayan and Alex were very efficient, polite and friendly. Would highly recommend this company and these two employees!! Excellent service...Thank you!”

Helpful Report

Posted 4 years ago

“Carlos was very helpful & friendly. I would use him again if needed Petra”

Helpful Report

Posted 4 years ago

“Items have been outside for 2 days now. The loaders called 2 hours ahead of schedule which resulted in a missed pick up on the original day. By the time I woke up and saw that they attempted to reach me and to give them the right phone number, dispatch already told them to move on to the next pick up. Dispatch is not trying to understand that their lack of following rules would’ve resulted in my items not being picked up even if my phone number was correct. They state that the confirmation call will happen 30 minutes in advance, but then they actually call you way earlier than that. My pick up was scheduled at 12pm and they were set to arrive at 11am. There is no way to talk to an actual person over the phone so trying to get support is long and drawn out. The service does not make me feel welcome and it has further cemented that I will never use this company again. I feel like they just took my money and now I’m at the mercy of when they decide they want to send a team to pick up my items. The pick up got rescheduled to a different day and they are trying to say that there is no guarantee that the items will get picked up on the rescheduled date either. Do not use this service, there are better companies out there that actually care about their customers experience.”

Helpful Report

Posted 4 years ago

“Saul and Kevon were great!!! Prompt, friendly and fast… What more could I ask for?”

Helpful Report

Posted 4 years ago

“My experience with LoadUp to pick up my mattress was not very good. I had to reschedule THREE times because of a driver issue. All three times I was either contacted the night before or morning of to reschedule. I then finally used the chat function on their website to schedule an appointment. We discussed a specific time as I was not going to be available during the entire time frame (4 hours) and my complex does not allow items to be put outside the building. On pick up day, nobody arrived at the scheduled time so I reached out again only to hear that I was scheduled for the entire time frame (4 hours) and not a specific time. I was very frustrated with the service but shout out to Kenneth who changed his route for me so he could pick up my mattress. All in all, I would not recommend if you have to get rid of stuff quickly.”

Helpful Report

Posted 4 years ago

“The movers were there once they contacted me. They moved very quickly and were very nice”

Helpful Report

Posted 4 years ago

“I had a slight blip with first date scheduled but was very impressed with the customer service and how it was handled. It was picked up next day and I was kept apprised every step of the way of the progress. I highly recommend their service and competitive prices. Very satisfied with the job - well done.”

Helpful Report

Posted 4 years ago

“Thank you.”

Helpful Report

Posted 4 years ago

“Prompt, courteous and kind people. I'm happy to do what I can for a deserving family.”

Helpful Report

Posted 4 years ago

“Excellent! Great communication throughout.”

Helpful Report

Posted 4 years ago

“Jeff was extremely professional and friendly. I am happy with overall experience.”

Helpful Report

Posted 4 years ago

“This company forces you to pay before hand to book, after I book they try to cancel my appointment, trying to reach them is very difficult they wait till the end of their business day to send me a message to reschedule or cancel, I looked them up on the BBB and from the reviews they got Loadup have a real bad habit of taking people money and canceling appointments, almost like a scam either come pick my furniture up, or refund my $237.00 y'all happily took without providing service, and I will be filing a complaint with the better business bureau”

Helpful Report

Posted 4 years ago

“pleasant, professional, and efficient!!”

Helpful Report

Posted 4 years ago

“Prompt and efficient. No damage removing heavy furniture. Couldn’t ask for better. Would use again.”

Helpful Report

Posted 4 years ago

“Joquim and Brigitte were exemplary in their ability to move a piano under difficult circumstances. They are courteous and work well together. I will request them in the future should the need arise. LoadUp itself needs better matching crews to type of load.”

Helpful Report

Posted 4 years ago

“Booking was a breeze, and adjustments handled easily. The crew was on time, well prepared, quick and neat. And friendly.”

Helpful Report

Posted 4 years ago

LoadUp is rated 4.6 based on 7,658 reviews