LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,642 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,642 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Perfect, nice job”

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Posted 3 years ago

“Bad service. Schedule a pickup on line receive confirmation made arrangements for new furniture to arrive the next day and they wanted for me to reschedule”

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Posted 3 years ago

“Fabulous service. Mark took every step of our 1 1/2 steep Victorian stairwell with such care removing our king mattress. We were treated as though we were family. It was effortless from Scheduling to pick-up to waiving 👋 !”

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Posted 3 years ago

“I just had their service today with Yovani and his team, and I was very pleased. Fast and good communication before arrival to the day of pick up. They were careful with property when they were carrying stuffs. I will use their service again in the future.”

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Posted 3 years ago

“Our experience with LoadUp was fantastic. They were polite and efficient. We would use them again.”

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Posted 3 years ago

“Booked a mattress removal from my apartment about a month in advance, in preparation for an interstate move. Partner called the day before to try to confirm exact time (we were given a window of 8 am - 12 pm upon booking) and was told to call back the day of. The morning of pickup, he left early (we were no longer staying at the apartment, but about a 20 minute drive away) to be at our apartment by 8 am. He called again at 9 am and reached the woman who would be picking up our mattresses. She seemed unaware that she had our pickup that day, mentioning she had received confirmation of the request a month ago but hadn't been tracking it in her schedule for the day. She said she could come, noting it would likely only be at 12:30 pm, and asked if my partner could move the mattresses outside for her to more easily pick up, even though we had specifically paid for movers to come into the apartment to take the mattresses out for us.. NOT an ideal situation to have to micromanage a service like this, especially one booked well in advance and coming in the midst of an already hectic move. Would not recommend this company to others.”

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Posted 3 years ago

“I scheduled online for LoadUP to come and pick-up an old mattress and box spring for disposal on 5/26/22 between the hours of 8 AM and 8 PM. >>>> NO ONE arrived!!!!!!”

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Posted 3 years ago

“I have never seen anyone take more care of my house, walls and furniture than Nancy and her crew. They perfectly took my treadmill down stairs and through a turn without ever touching the wall. On time, friendly and even protected my baby from getting in the way and potentially hurt. I would give 10 if I could”

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Posted 3 years ago

“Napoleon was amazing. Kept me updated on arrival time, courteous and about the most friendly man I’ve ever had the pleasure of talking to. Enjoyed talking with him tremendously.”

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Posted 3 years ago

“Ovidio and his partner called a half hour before they came. They were very efficient taking apart old bed and setting up new bed. The Load Up Service was well worth the money it cost. I would definitely use again when needed. I was very satisfied with the service. It made my life much easier. Thank you!”

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Posted 3 years ago

“Ron and Jamie are consummate pros! I will definitely use them again!”

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Posted 3 years ago

“Ron and Jamie are consummate pros! I will definitely use them again!”

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Posted 3 years ago

“They were polite, prompt, friendly & efficient. I could not have been more pleased with their service today.”

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Posted 3 years ago

“I was referred by Avocado Mattress to remove my old queen size mattress/2 twin size box springs prior to the Avocado mattress/foundation base delivery. LoadUp was amazing, they were very informative with their communications (confirmed the removal/pickup date, indicating the driver's name (Jesus) who I would be expecting at my home with a time. Jesus and Melissa arrived exactly on time they said they would to my house. Jesus and Melissa were professional, friendly and were very careful in moving out the old mattress/box springs. I would definitely use LoadUp again in the future for removal of furniture and highly recommend them to friends and family. THANK YOU Jesus and Melissa.”

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Posted 3 years ago

“Very prompt, courteous and friendly team!”

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Posted 3 years ago

“Very prompt, courteous and friendly team!”

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Posted 3 years ago

“On time, professional. Would hire anytime.”

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Posted 3 years ago

“The gentlemen Lawrence and his partner were very professional, even in a downpour.”

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Posted 3 years ago

“The Loadup people Juan and Anna were the BEST! On time, courteous and fast. I have nothing but praise for the Loadup personnel who have helped us and will definitely recommend to friends!”

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Posted 3 years ago

“Nicer interface & more user friendly and straightforward than other services I’ve used. Had a great pick up experience. The driver communicated with me throughout the pick up window re: his pick up time & ETA. Very polite and careful. The only reason I’m not giving five stars is because the first driver I was assigned yesterday backed out at the last minute so today was a reschedule with someone else. Would definitely use this service again.”

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Posted 3 years ago

LoadUp is rated 4.6 based on 7,642 reviews