LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,642 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,642 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Alexander communicated well in advance of arrival. He was punctual courteous and very careful not to damage the furniture moved out nor our stairs or hallways. He is personable and a real asset to your company I highly recommend him loadup provided good service”

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Posted 3 years ago

“This business and service was not at all what I expected. The original driver was a no call no show. The second driver showed up with no warning. The item that was being picked up was broken as they removed it from my home. Then, after this business advertised that they try to keep things out of landfills and they try to find a place to donate items, the workers threw the items (furniture) in my apartment complex's trash compactor. I could have done that myself and saved the money. When I presented this information to their customer service department I was told that they couldn't give me a refund or do anything because I didn't have pictures. The sad thing is that I wasn't looking for a refund, I only wanted the company to do the right thing. I don't recommend this company. Their service and customer service is atrocious.”

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Posted 3 years ago

“The man came here all by himself and picked up the mattress and box springs. I don't know how he did it! They were extremely heavy. Very nice and was in and out in no time!! Thank you! Good service!”

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Posted 3 years ago

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Posted 3 years ago

“Load Up reached out to me for mattress removal because California law supposedly requires store to offer it free within the 30 days of purchase of a new bed. Well, I scheduled just fine but then there driver did not come at the allotted time between 8-12. He didn’t make it until 5:30 pm and then when he arrived, he dragged the bed through the dirt all the way to the edge of the driveway and then left it there claiming it was too soiled for him to take and it was in the policy. You destroy the bed more than what it was then you say you can’t take it and make it harder for me to bring it back into my home because it’s all filthy and has debris over it. So much for this being a service to residents if you don’t even care how the bed is treated because you don’t want it. If he would have inspected it before he moved it, I wouldn’t be so bad but that’s one hell of a process to show up late, mistreat the bed and then leave it worst than what it was.”

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Posted 3 years ago

“I usually don't write reviews, but I had to describe the wonderful service that LoadUp provided. It was easy to itemize everything to get a quote and to also book the service. Alan and his other guy called prior to their arrival time to confirm the appointment. They were very professional and efficient! They disassembled and moved out the furniture in 30 minutes. I am so glad that I found this service and I will definitely be booking them again in the future! Thank you!”

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Posted 3 years ago

“Wonderful people, careful of my property.”

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Posted 3 years ago

“Very efficient!”

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Posted 3 years ago

“The team of Paige & Frank did a super job & definitely went above and beyond to ensure everything was taken care of. I would recommend this team to anyone.”

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Posted 3 years ago

“Guys were professional and very nice. I definitely would use them again.”

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Posted 3 years ago

“So simple! They were communicative and timely, and my pickup team was so nice. Highly recommend.”

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Posted 3 years ago

“Hose was very good and did a I was very happy with the job. We are less stressed out now that Hose removed the items. Job well done! We are very satisfied with Upload.”

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Posted 3 years ago

“I had scheduled the company on the 29th of May to pick up some books and DVDs on June 4th between 4 and 8 pm. for 100.00 dollars. Nobody showed up. Got a text after 8 pm saying they will pick up the next day. Was told on Sunday that it that they were going to charge me extra for each box or bags of books. Stay Away!!”

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Posted 3 years ago

“I did read some reviews here and was hesitant at first, but i had a 65inch projection tv that died and needed haul removal. I ordered a pick on a friday for pick-up the next day Saturday from 8am to noon. The driver came a bit later than noon which is understandable, but they kept me informed via text and email when they picked up the tv on my driveway. Thanks LoadUp and the drivers!”

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Posted 3 years ago

“Scheduled a mattress pick up for Thursday between 0800-1200. No updates on the online tracking, had to reach out to customer at 12:30 to confirm ETA and was told driver was delayed. Phone number listed for driver was shut off but was told they would contact driver and advise. Never able to contact driver so we rescheduled for next day. You'd figure if it was rescheduled due to company fault they would find a driver for first thing AM pick up. 8:30 on Friday rolls around and I'm told nobody has accepted the pick up and they are still working on getting someone out. Cancelled and went with another company who already has an ETA for today. Wasted 2 days off waiting for someone to show who never was going to.”

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Posted 3 years ago

“Set up was handled very quickly and professionally. They were very personable and I appreciate the fact they took the package materials with them. Good job.”

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Posted 3 years ago

“🚩 🚩 🚩 BE WARNED!!!! Stay away from this company at all cost!!! Not worth the hassle. I had placed an order for pick up for my items 18 days prior to the day of pick up. The morning of the pick up I was told that my loader had another commitment and would not be coming. Then I was rescheduled for the afternoon in which they never showed up again. I was then promised that they would be there the next morning and again they canceled. By this time we had to move out of our apartment and we were again promised that they would come following the holiday weekend when our apartment manager was willing to let them in. As you could guess they never came. Today is now six days from my original pick up date and I still have not had my items picked up. So I am facing a fine from my apartment as not having my items removed because the services I paid for never were fulfilled. PLEASE stay clear of this company, save yourself the time and trouble and find a local trustworthy company. It has become frustratingly comical at this point as they have rescheduled and promised pick up 5 times to no avail.”

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Posted 3 years ago

“He was very friendly and went right to work. He knew why he was doing.”

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Posted 3 years ago

“He was very friendly and went right to work. He knew why he was doing.”

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Posted 3 years ago

“I had an excellent experience with LoadUp. Bobby and his assistant were pleasant and accommodating. I'll be spreading the word.”

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Posted 3 years ago

LoadUp is rated 4.6 based on 7,642 reviews