LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,895 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,895 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Load up - came to pick up my items on time and with much courtesy. They where Very prompt, careful and most importantly… Very professional. I will definitely use them again.”

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Posted 1 year ago

“Load up - came to pick up my items on time and with much courtesy. They where Very prompt, careful and most importantly… Very professional. I will definitely use them again.”

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Posted 1 year ago

“Movers were scheduled for today to load a pod at my home. It was the final step in my move. The pod was to be picked up tomorrow morning and I was to leave town following this pickup for the 4th of July holiday. I already paid up front for this move. It's now 9 pm. No movers ever showed up. No phone call to cancel. When I called in to Load up, I was placed on hold, where I stayed for approx ten minutes. As I waited, the call was disconnected. When I tried calling again, the call immediately went to a recorded message. I called in 3 times just to verify my appointment. Each time I was assured they would be arriving at scheduled time. Had they told me earlier I could have scheduled with another company. Because the movers never showed, I had to reschedule the pod pickup to a later time. Because of the holiday, they had no availability until Monday to pick up the pod, due to the holiday on Friday. This is causing a great inconvenience to my neighbors who only agreed to the placement of this pod with the understanding that it would only be in place for less than 48 hours. It will now be an additional 96 hours before it is picked up.”

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Posted 1 year ago

“Loadup was professional from the start to the finish of the job. The moving team that hauled away my Propane Grill were friendly, fast and efficient!”

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Posted 1 year ago

“I've used Load Up multiple times. I've always had a positive experience. Your crews are professional and courteous. They're respectful of my property and I will continue to do business with this company in the future. I'm grateful to you. Thank you!”

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Posted 1 year ago

“The load up went very well. They arrived right in the middle of the one hour window we were provided. Both men were very professional and went right to work. Overall we are very happy with their professionalism and efficiency.”

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Posted 1 year ago

“Very professional and kind people.”

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Posted 1 year ago

“The Loaders Okai Sackey and his associate were both courteous, prompt and very professional. They made short work removing my sectional sofa with recliners and a sleeper. I highly recommend them for future jobs.”

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Posted 1 year ago

“There has been a trash issue where I live and it would have been 3 weeks before the trash would have been picked up. I decided to have a private company come and I chose LoadUp. They arrived when they said and sent texts enroute. The trash was bag from 4 barrels plus I had a couple of items. All the work was done professionally and quickly. Thank you LoadUp.”

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Posted 1 year ago

“My first loader was Nicholas Stanley, and my experience with him was AWFUL! He did not return 3 voice mails that I left. He was due at 4:00 PM, and at 4:15 PM, I was finally able to reach him after calling customer service. He was still about 2 hours away and complained about his experience with his current customer. He ended up cancelling our order, and a new loader was assigned. Our 2nd loader was Breanna Mitchell, and she was amazing! Please understand that the rating above is for Breanna, and NOT for Nicholas. She was EXCELLENT!! I fully expect a discount for the awful customer service that I received.”

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Posted 1 year ago

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Posted 1 year ago

“Christopher was great! He had to move a heavy piece of furniture. He took the time to make sure it was in the house and didn’t hurt anything. He worked very hard and was very kind!”

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Posted 1 year ago

“If I could give ZERO stars, I would. I scheduled a pickup for today, the pickup was confirmed for 8:00 AM- 12:00 PM. No one showed AND absolutely NO information was given to me. I called 5 times and FINALLY heard back at 11:15, only to be told that they had to push the window back to 12:00 PM - 4:00 PM, despite the storms in the area. I still have absolutely NO INFORMATION from the company. When I asked for a direct number to call, I was given the customer support line, which leads to a voicemail. DO NOT SCHEDULE WITH THEM”

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Posted 1 year ago

“Our loaders were pretty much on time, Great communication. They knew what they were doing. In and out with couch quickly!!”

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Posted 1 year ago

“I scheduled my pick up days in advance for 8am - 12 pm pickup. I had not heard anything by 11:15 so I called the company for update and went straight to voicemail. Had to call back again and told me they didn’t have a team assigned yet. Wish I booked a different company instead.”

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Posted 1 year ago

“Load Up was so easy to schedule a pick up! They were kind and courteous from phone call to the job finish! It wasn’t until after I scheduled that I looked at their “About Us” page and was happily surprised to see their purpose was first and foremost about God! I know they contract out; the company they used for my job was Happy Hauling Junk Removal. Matt called a hour before he arrived with his ETA, and again when he arrived. Both Matt and Scott were polite, friendly and careful. They removed a heavy washing machine from tight quarters. Excellent job, gentlemen! I would use both Load Up and Happy Hauling again!”

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Posted 1 year ago

“Adam was wonderful! He took care of everything we needed and then some. Above and beyond!”

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Posted 1 year ago

“Loaders were very polite. Did a great job. Price was very reasonable.”

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Posted 1 year ago

“Their website states that they’re “RELIABLE & STRESS FREE”…… that’s incorrect!!! I reserved LoadUp unloaders to unload my fully loaded 15 ft Uhaul truck into a storage unit. After my daughter and I drove 12 hours from another state, she driving the Uhaul and I drove my SUV. We were totally exhausted but we were happy that we had a 12p-4p slot for the loaders to meet us at the Uhaul storage unit. I called them at 2pm when we arrived to get an ETA, LoadUp stated that they would call me with the ETA. They did not call, THEY TEXTED ME at 3:30, and stated unfortunately they would not be able to make it. We were devastated because we did not have anywhere to leave the loaded truck. It was 95 degrees that day. I am 70 years old female and my daughter and I had to unload the truck ourselves. Crazy, Uhaul asked me to call the Uhaul 1-800 number and have them removed from their referral list, they thought this was acceptable as well. I will NEVER recommend this company to anyone.”

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Posted 1 year ago

“Regret hiring these guys. Next time I'll pay extra for more experienced removal service.”

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Posted 1 year ago

LoadUp is rated 4.6 based on 7,895 reviews